My husband missed his plane home

crapola

Where is he? What happened?

PanthaGirl said:

ZombieKitten said:

PanthaGirl said:

Where is he? What happened?

he's in Sydney!
he was meant to land 5.40pm, came in at 8.00pm, missed his 7:30 to Melbourne

PanthaGirl said:

ZombieKitten said:

he's in Sydney!
he was meant to land 5.40pm, came in at 8.00pm, missed his 7:30 to Melbourne

That sucks lovely sorry to hear. Hopefully they have reprotected his connection with the airline. Is he travelling back to MEL with Virgin? If I can help in any way let me know I can access the system from my home intranet.

ZombieKitten said:

PanthaGirl said:

That sucks lovely sorry to hear. Hopefully they have reprotected his connection with the airline. Is he travelling back to MEL with Virgin? If I can help in any way let me know I can access the system from my home intranet.

last leg was virgin blue
he's probably not going to make the 21:15 DJ 894

he only just got on the train to the domestic airport and still has to get a boarding pass

it's like Amazing Race

The 2115 has just closed for check in love. Sorry to say DJ flights close at - 20 mins to departure and from what I can see it isn't delayed, the 2115 rarely is due to SYD curfew...

PanthaGirl said:

The 2115 has just closed for check in love. Sorry to say DJ flights close at - 20 mins to departure and from what I can see it isn't delayed, the 2115 rarely is due to SYD curfew...

Let me know if he gets in touch again, if he has missed his flight I'll give U some advice on what he should do next. Best option would be to pay an LMC fee, that way he doesn't forfeit the entire fare. On the other hand because his original flight was delayed coming in to SYD, if VB have an interline agreement with them they may move him to next available service in the AM for free.
[Edited 11/3/09 2:01am]

panthagirl

PanthaGirl said:

PanthaGirl said:

ZombieKitten said:

PanthaGirl said:

Let me know if he gets in touch again, if he has missed his flight I'll give U some advice on what he should do next. Best option would be to pay an LMC fee, that way he doesn't forfeit the entire fare.

OK I'll tell him, what about them putting him on a flight tomorrow for no extra? He was told he could catch one tonight at no extra charge because the qantas one was so late, and thanks to the lady who told him he needed proof of delay, he wasted a good 15 minutes at the qantas desk who told him just get to the virgin check-in and they'll just call to confirm the delay

SOOOOO mad.

ZombieKitten said:

PanthaGirl said:

Let me know if he gets in touch again, if he has missed his flight I'll give U some advice on what he should do next. Best option would be to pay an LMC fee, that way he doesn't forfeit the entire fare.

OK I'll tell him, what about them putting him on a flight tomorrow for no extra? He was told he could catch one tonight at no extra charge because the qantas one was so late, and thanks to the lady who told him he needed proof of delay, he wasted a good 15 minutes at the qantas desk who told him just get to the virgin check-in and they'll just call to confirm the delay

SOOOOO mad.

ZombieKitten said:

PanthaGirl said:

Let me know if he gets in touch again, if he has missed his flight I'll give U some advice on what he should do next. Best option would be to pay an LMC fee, that way he doesn't forfeit the entire fare. On the other hand because his original flight was delayed coming in to SYD, if VB have an interline agreement with them they may move him to next available service in the AM for free.

he has a seat on tomorrow's 6:45
he actually made it on time to VB desk and they were prepared to wait for him, but the plane was full!!!!!

he's now wrangling for free accommodation from qantas or seat on qantas 10pm flight

what a drama!!!!!

PanthaGirl said:

ZombieKitten said:

he has a seat on tomorrow's 6:45
he actually made it on time to VB desk and they were prepared to wait for him, but the plane was full!!!!!

he's now wrangling for free accommodation from qantas or seat on qantas 10pm flight

what a drama!!!!!

Very very cool I didn't see this when I posted the last one lol and make sure he squeezes Qantas for all he can....

ZombieKitten said:

PanthaGirl said:

Very very cool I didn't see this when I posted the last one lol and make sure he squeezes Qantas for all he can....

yes

it's ALL their fault, he wasn't even flying with them originally, he was supposed too be on LAN, dunno what happened!

PanthaGirl said:

ZombieKitten said:

yes

it's ALL their fault, he wasn't even flying with them originally, he was supposed too be on LAN, dunno what happened!

LAN? The chilean airline? Wow okay have no idea what could have happened there either but most likely a cancellation and he was moved across to QF. Hopefully he does make the 2200 flight...

ZombieKitten said:

PanthaGirl said:

LAN? The chilean airline? Wow okay have no idea what could have happened there either but most likely a cancellation and he was moved across to QF. Hopefully he does make the 2200 flight...

yup he's got a boarding pass. He has chosen to come home tonight, and they have made him pay $319, but we are taking it up with qantas later - the whole thing is too strange IMO.

prb said:

panthagirl

PanthaGirl said:

prb said:

panthagirl

ZombieKitten said:

PanthaGirl said:

LAN? The chilean airline? Wow okay have no idea what could have happened there either but most likely a cancellation and he was moved across to QF. Hopefully he does make the 2200 flight...

yup he's got a boarding pass. He has chosen to come home tonight, and they have made him pay $319, but we are taking it up with qantas later - the whole thing is too strange IMO.

PanthaGirl said:

ZombieKitten said:

yup he's got a boarding pass. He has chosen to come home tonight, and they have made him pay $319, but we are taking it up with qantas later - the whole thing is too strange IMO.

That is some bullshit there love QF are ridiculous that is not right, they have an obligation to reprotect ur man and move him FOC. I'll never understand the way they operate, maybe that's why we lovingly call them Cuntas at work...

On the other hand, I'm happy he's going to make it back to MEL tonight..

prb said:

PanthaGirl said:

That is some bullshit there love QF are ridiculous that is not right, they have an obligation to reprotect ur man and move him FOC. I'll never understand the way they operate, maybe that's why we lovingly call them Cuntas at work...

On the other hand, I'm happy he's going to make it back to MEL tonight..

PanthaGirl said:

ZombieKitten said:

yup he's got a boarding pass. He has chosen to come home tonight, and they have made him pay $319, but we are taking it up with qantas later - the whole thing is too strange IMO.

That is some bullshit there love QF are ridiculous that is not right, they have an obligation to reprotect ur man and move him FOC. I'll never understand the way they operate, maybe that's why we lovingly call them Cuntas at work...

On the other hand, I'm happy he's going to make it back to MEL tonight..

ZombieKitten said:

PanthaGirl said:

That is some bullshit there love QF are ridiculous that is not right, they have an obligation to reprotect ur man and move him FOC. I'll never understand the way they operate, maybe that's why we lovingly call them Cuntas at work...

On the other hand, I'm happy he's going to make it back to MEL tonight..

what does that mean exactly?

PanthaGirl said:

ZombieKitten said:

what does that mean exactly?

What it basically means is that because he flew in on one of QF aircrafts and they delayed the flight for whatever reason, he in turn missed his connection and so they have an obligation to keep him on one of their services, or move him FOC or credit him to another carrier as part of a service promise.

Qantas are arses when it comes to such things, they are wound up tight but in line with protecting their clients they are under obligation to deal with this sufficiently instead of charging him under those circumstances.

For example if he arrived at the airport late, without any prior flight then he is liable, but he was delayed due to circumstances surrounding the airline and not personal, so they must reprotect him on their service, or at the very least contacted VB ahead of time to inform them and action their service promise.

ZombieKitten said:

PanthaGirl said:

What it basically means is that because he flew in on one of QF aircrafts and they delayed the flight for whatever reason, he in turn missed his connection and so they have an obligation to keep him on one of their services, or move him FOC or credit him to another carrier as part of a service promise.

Qantas are arses when it comes to such things, they are wound up tight but in line with protecting their clients they are under obligation to deal with this sufficiently instead of charging him under those circumstances.

For example if he arrived at the airport late, without any prior flight then he is liable, but he was delayed due to circumstances surrounding the airline and not personal, so they must reprotect him on their service, or at the very least contacted VB ahead of time to inform them and action their service promise.

so I wonder why they made him pay?

Im in sydney