This is a true story from the WordPerfect helpline. Needless to say the helpdesk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause".

Actual dialogue of a former Wordperfect Customer Support employee:
"Ridge Hall computer assistant; may I help you?"
Client: "Yes, well, I'm having trouble with WordPerfect."

Tech: "What sort of trouble?"
Client: "Well, I was just typing along, and all of a sudden the words went away."

Tech: "Went away?"
Client: "They disappeared."

Tech: "Hmm. So what does your screen look like now?"
Client: "Nothing."

Tech: "Nothing?"
Client: "It's blank; it won't accept anything when I type."

Tech: "Are you still in WordPerfect, or did you get out?"
Client: "How do I tell?"

Tech: "Can you see the C: prompt on the screen?"
Client:"What's a sea-prompt?"

Tech: "Never mind. Can you move the cursor around on the screen?"
Client: "There isn't any cursor: I told you, it won't accept anything I type."

Tech: "Does your monitor have a power indicator?"
Client: "What's a monitor?"

Tech: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Client: "I don't know."

Tech: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Client: "Yes, I think so."

Tech: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
Client: "...Yes, it is."

Tech: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Client: "No."

Tech: "Well, there are. I need you to look back there again and find the other cable."
Client: "... Okay, here it is."

Tech: "Follow it for me, and tell me if it's plugged securely into the back of your Computer."
Client: "I can't reach."

Tech: "Uh huh. Well, can you see if it is?"
Client: "No."

Tech: "Even if you maybe put your knee on something and lean way over?"
Client: "Oh, it's not because I don't have the right angle - it's because it's dark."

Tech: "Dark?"
Client: "Yes...the office light is off, and the only light I have is coming in from the window."

Tech: "Well, turn on the office light then."
Client: "I can't."

Tech: "No? Why not?"
Client: "Because there's a power outage."

Tech: "A power... A power outage? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Client: "Well, yes, I keep them in the closet."

Tech: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

Client: "Really? Is it that bad?"

Tech: "Yes, I'm afraid it is."
Client: "Well, all right then, I suppose. What do I tell them?"

Tech: "Tell them you're too f-cking stupid to own a computer!"

good one...

OOOHHH
That Was Beautiful!!!

Personally, I don't think he/she should have been fired!

And I thought I was bad with computers. Who knows what might have happened if the tech assitant asked about the client's mouse.

thats too funny! reminds me of someone I know, lol

That is a very funny story. Even if not strictly a true story.

I always check an urban legends website before I forward such tales that claim to be true

http://www.snopes.com/hum...rdperf.htm