BBB Report on NPGMC

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Thread started 04/15/03 7:56am

thecloud9missi
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BETTER BUSINESS REPORT ABOUT NPGMUSICCLUB & 1800NEWFUNK

{{{[Maybe not 'news', but interesting I guess... -Ben]

BBB Reliability Report
New Power Generation
7801 Audubon Rd
Chanhassen, MN 55317-8205

[b]General Information[/b]
Principal: Mr. Jerry Blackwell, Attorney
Phone Number: (800) 639-3865
Type-of-Business Classification: Shopping Services-Direct Marketing-Other Than Catalogues
Website Address: http://www.1-800-newfunk.com

[b]Customer Experience[/b]
The New Power Generation is a shopping club that offers the recordings of Prince and Prince-related merchandise. For a yearly membership fee, customers are offered a number of exclusive musical and purchasing opportunities. From June, 2001 to January, 2003 NPG had an unsatisfactory rating with the Better Business Bureau due to an unanswered complaint. In January, 2003, NPG responded to this complaint. }}}
In late 2002, a number of members complained that NPG was failing to honor its commitment to ship 4 Prince CD's during the calendar year. Some complainants alleged that the 4 CD's which were to be mailed were not the same as the CD's advertised to members and prospective members at the start of the year. At the time of these complaints, customers had received only one of the promised CD's.

The New Power Generation responded to these complaints by denying any allegations of false, misleading or deceiving practices relevant to NPG advertising, memberships or offerings. A 3-CD set which was mailed in late 2002, along with a special link through which members could download exclusive music, resolved all complaints of this nature.

Other complaints have involved customer service issues and difficulties some overseas customers experienced in downloading music from the NPG website. NPG states this has to do with spotty internet connections, and they remain committed to assisting members in every possible way to resolve such issues.

[b]Additional Information[/b]
Additional Doing-Business-As Names: N P G
New Funk
NPG Records Inc
Paisley Park Retail Company
Additional Addresses: PO Box 188, Chanhassen, MN 55317-0188
3601 W. 76th St., Minneapolis, MN 55435
Additional Phone Numbers: 800-639-3865
952-470-2466
952-646-0400
Additional TOB Classifications: Internet Marketing Services

[b]Company Management[/b]
Additional company management personnel include:
Customer Service Dept.

Report as of 03/31/2003
Copyright 2003 Better Business Bureau of Minnesota and North Dakota, Inc.

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.

bananacologne	Let's not go here again - purleeze!
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starr	Here we go again with the speculation.
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starr	Nope! I ain't gonna do it!
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doegx	While it is cool to get a report, do we really have to argue over this again??? Let the ones who are mad give the club up and let us who want it back live and let it go! There is more to the world the the npgmc.
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