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Thread started 12/14/02 10:49am

XLBubba

NPGMC Responds to Tom and his Crew.

http://www.okayplayer.com...01.html#13


This letter serves as a New Power Generation Music Club's (NPGMC) response
to the above referenced complaints. Per your correspondence, we understand
that you will forward our response to the complaining members. Given that
the NPGMC's current "unsatisfactory" rating on the BBB website was based
solely on an "unanswered complaint," we trust that the rating will be
changed to reflect that NPGMC did, in afact, respond to all of the current
complaints within the agreed upon time established in my letter dated %$%$%
and your discussions with my colleague, %%$%$$.


NPGMC denies any allegations of false, misleading or deceptive practices
relevant to NPGMC advertising, memberships or offerings. Contrary to the
recent complaints, since its inception in February 2001, NPGMC has provided
thousands of satisfied Prince fans with premiere and direct access to Prince
's music, concerts, special events and merchandise for a nominal membership
fee of $100.00. NPGMC has also been forthright and truthful about the
benefits and limitations of the membership on its website, the primary and
official vehicle for communication with potential and current members.

NPGMC thus disagrees with any claims that it has been deceptive or failed to
fulfill its membership promises. At most, the current complaints represent
simple differences in interpretation of words, uninformed assumptions and/or
misunderstandings about expectations held by the complaining members, not
deceptive business practices by NPGMC.

In order to have a context for analyzing the recent complaints, we offer
this brief background about NPGMC.

At Prince's discretion, each year's membership includes different and unique
benefits. For example, in 2001, members received access to 12 monthly
downloads of songs. This year, in 2002, Prince decided to move to a calendar
year membership and to offer a total of 4 CDs mailed directly to NPGMC
members, worldwide, including the first ever "live" release by Prince, a 3
CD box set entitled One Night Alone.Live, which was recently sent to
domestic members and is being sent to members abroad next week.

In addition, one of the most significant membership privileges each year
(which many fans value the most) is the premier access to concerts and
related special events.

Relevant to the concert perks, each NPGMC member received:
*Access to purchase any 2002 concert tickets two days before the general
public.
*VIP seating at the concert (within the first fifteen rows).
*Admittance to the pre-concert sound check.
*VIP access to the concert after-party.

Moreover, this year, NPGMC members were the only ones who were entitled to
confirmed tickets for the seven night Xenophobia concert celebration that
took place at Prince's own Paisley Park studios in Chanhassen, which
included hundreds of hours of exclusive live performances with a variety of
highly talented musicians.

Again, this privilege alone is worth more than $100 to Prince fans and most
NPGMC members.

In fact, many members join solely for the access to the premiere concert
tickets, and other special offerings like the sound checks, where NPGMC
members have the opportunity to interact with Prince in an intimate group
with other members, make song requests for the concert, and listen to Prince
practice.

That's a totally "exclusive" opportunity that is never available to anyone
other than NPGMC members.

Finally, only NPGMC members are granted access to the exclusive section of
the website and certain NPG merchandise.

The complaining members seem to primarily take issue with NPGMC and the One
Night Alone.Live release because 1) they believe that the 4 CD commitment
meant 4 separate and individually shipped CDs, 2) they believed that the 4
CDs should have been sent earlier in the membership year, 3) the 3 CD set
will be sold to the general public and the retail price for the 3CD set is
less than the $100 membership fee, and 4) the music on the CDs is not "new"
or "exclusive."

In an effort to clear up any assumptions and misunderstandings, we have
responded to each issue in turn. First, NPGMC never represented on the
website, the primary communication vehicle to NPGMC members, that the music
benefit would 4 separate, individually shipped CDs. The NPGMC website stated
"Each 2002 member will receive at least 4 new Prince CDs in the mail from
Paisley Park b4 the end of 2002."

There was one advertisement in this year's tour book that referenced certain
CDs that may be accessible through NPGMC but there was no firm commitment to
offer those particular CDs.

Ultimately, Prince decided to release the 3 CD set to NPGMC members based on
part on a belief that it would be more appealing to NPGMC members, given
that many fans over the years have requested "live" recordings and that this
is the first time Prince actually did so.

NPGMC said it would provide members with 4 CDs during the calendar year and
that was done. There was no misrepresentation or breach.

Second, NPGMC never made any representations about when CDs would be sent to
members, only that the 2002 members would receive 4 CDs during the calendar
year. Although NPGMC may have wanted to release the 3 CD set earlier in the
year to NPGMC members, it was not possible for production and distribution
reasons. The intent of NPGMC has always been to ensure that NPGMC members
get releases before everyone else. That happened this year, even though the
gap in distribution for NPGMC members and the general public is smaller than
originally envisioned.

Retail sales of the the 3 CD set are not set to begin until mid-December.

Third, NPGMC has never represented that releases to NPGMC members would
never be released anywhere else. Because that is not a commitment that NPGMC
ever made to its members, there is no standing to complain that the One
Night Alone.Live 3 CD set is also being sold in retail stores.

Moreover, although the 3 CD set does retail for less than the NPGMC
membership fee, members receive much more than just the 4 CDs for their
$100. As stated above, the value of the concert benefits alone exceeds $100
for most fans and NPGMC members.

Fourth and finally, the complaining members claim that the music on the 2002
membership CDs is not "new" or "exclusive" as advertised by NPGMC.
Apparently, the complaining members are interpreting "new" and "exclusive"
as "never before heard" or "never to be released anywhere else."

That interpretation was never communicated to potential or current NPGMC
members, nor was it Prince's intent relevant to the CDs privilege of NPGMC
membership. It is solely within Prince's purview to decide which music he
releases to NPGMC members each year. While the complaining members
apparently disagree, the CDs that were released in 2002 are "new" and
"exclusive" as they were never released before and the "live" release is
altogether unprecedented.

Moreover, the separate One Night Alone piano CD, which was shipped earlier
in the the year was only made available to NPGMC members. Prince and NPGMC
have kept their commitment with respect to providing "new" and "exclusive"
music to its members.

Reasonable people can disagree and interpret words and their meanings very
differently. To the extent that the complaining NPGMC members have
interpreted NPGMC promotions contrary to the intended meaning, we apologize
and in an effort to resolve these matters will re-examine the language on
the website and in any other promotional materials for possible ways to
clarify the message.

It is important, however, to note that deception was not the intent and
NPGMC takes issue with allegations of that nature. The NPGMC membership
sign-in explicitly states:
"By clicking continue below u agree 2 the Club Membership Agreement. U also
understand that all 2002 memberships will end at the end of 2002 and u will
have to renew in January 2003 if u wish to continue.

WARNING: There are no returns or refunds."
Therefore, it would be inappropriate and unfair to other members to offer a
refund to these complaining members.
  - E-mail - orgNote - Report post to moderator
Reply #1 posted 12/14/02 11:16am

FirstAvenue

This response is already being discussed in the NPGMC discussion forum.
  - E-mail - orgNote - Report post to moderator
Reply #2 posted 12/14/02 11:33am

SingMiaSong

avatar

FROM A BUSINESS AND ARTISTIC STANDPOINT...

IM STANDING UP WITHOUT COMPLAINT WHATSOEVER TOWARDS NPGMusic Club...

I think that the people who complain are complaining becuz they feel they didnt get what THEY FEEL IS WHAT THEY OUGHT TO GET...HOWEVER, NOBODY told THOSE WHO became a MEMBER to do so...YOU have free choice and FREE WILL to either become a member HAVE FUN or dont do it and COMPLAIN about IT forever.

SO EITHER simply put...Support the New Power Generation Music Club with a (Im willing to do the work too and help service them so they can keep on serving YOU. IT IS BETTER TO GIVE THAN TO RECEIVE!!! KEEP THE SPIRIT GOING - cuz as it has been said about a BILLION times "IT AIN'T OVAH"

the other bonus's the NPG has done...

NPG has created an avenue for people to COME 2 gether at events they have...outside of the arena of the PERFORMANCES...therefore giving you more FUN.

NPG has also created a FAMILY like atmostphere with NO COST 2 U at these gatherings by keeping the MUSIC GOING.

Without OUTSIDE HELP for the COMPANY...THE COMPANY can't keep growing and WE ALL BECOME unheard.

NPG also has created a GLOBAL awareness with all of us that PUT ASIDE money conflict "hoogabaloo" when it comes down 2 it...its about U & ME the we the people that have to service each other WITH LOVE...MONEY does not matter; but it has to be (sadly to say) used as a way and meens to KEEP things going.

SO don't persecute for what U THINK U didnt get BECUZ if U sit down and FEEL what IM SAYING...U & ME and we got alottah love out of it...I DID.

Thank U GODBLISS U and KISS U

With Love Honor & Respect
SingMia
rose

AND PLEASE FEEL FREE TO GRAMMATIZE as U DEEM FIT.
  - E-mail - orgNote - Report post to moderator
Reply #3 posted 12/14/02 11:37am

joeycoco

[Snip. Flame removed. Ian]
  - E-mail - orgNote - Report post to moderator
Reply #4 posted 12/14/02 11:38am

Natasha

The only thing I have problems with is that I was sent a Damaged book in the ONA Box and also the Box itself was damaged and Lori told me on the 4th of this month that she was sending me a replacement and I've yet to receive it,now why should I have to have damaged goods? This Perturbs me and I'd like that replacement packed in a Protective mailer that doesn't Bend. I don't think that's Too Much to Ask. I've been very Patient and Gracious with my Letters to them and now they are closed down. This isn't Good Business at all. I sincerely hope they make good on this before the end of the year. I do Expect to renew my Membership with the club because I think over-all they have been Very,Very Good and I give them Kudos. So,if they can just Fix this little glitch then no more Nagging from my Lips. Peace-Out!
  - E-mail - orgNote - Report post to moderator
Reply #5 posted 12/14/02 11:38am

XLBubba

NPGMC is right.
  - E-mail - orgNote - Report post to moderator
Reply #6 posted 12/14/02 11:41am

rdhull

avatar

joeycoco said:

[Snip. Flame removed. Ian]


lol lol
"Climb in my fur."
  - E-mail - orgNote - Report post to moderator
Reply #7 posted 12/14/02 11:43am

4LOVE

rdhull said:

[Snip. Flame removed. Ian]


:LOL:
  - E-mail - orgNote - Report post to moderator
Reply #8 posted 12/14/02 11:47am

LaVisHh

4LOVE said:

rdhull said:

[Snip. Flame removed. Ian]


:LOL:


no no no! She didn't call anyone names... neutral
  - E-mail - orgNote - Report post to moderator
Reply #9 posted 12/14/02 11:52am

TongueBox

Natasha, I received a damaged booklet too. They also emailed me back very promptly and said they had keyed a replacement. I do think that it is going to take a while for the replacement booklet/box to arrive. I think Guage is trying to make sure that the members that have not received their box set yet,will do so asap.

Also the NPGMC website is temporarily down. That has nothing to do with Guage shipping the replacement items and box sets. That is still up and running and I'm sure if you emailed Guage they would still respond. I am going to wait until January 1st for my replacement booklet to arrive. If I don't have it by then, then I will email them again.

I think the NPGMC website will be back up and running during the first week of the new year. I think they are getting ready for the new 2003 membership drive.
  - E-mail - orgNote - Report post to moderator
Reply #10 posted 12/14/02 11:55am

rdhull

avatar

LaVisHh said:

4LOVE said:

rdhull said:

joeycoco said:

[Snip. Flame removed. Ian]


lol lol


:LOL:


no no no! She didn't call anyone names... neutral


It wasn't cause he called her a name..it was the venacular etc, the expression that is Pryor-esqye, Red Foxx-ish...as in "muthafucka please". Plus with all that cultish drivel she/he posted you had best expect some shit to fly your way regardless and be able to take it. You bad enough to post that stuff be bad enough to take what responses you get lol ..I am.
"Climb in my fur."
  - E-mail - orgNote - Report post to moderator
Reply #11 posted 12/14/02 11:57am

uglybrowneyes

avatar

Thanks for the update XLBubba. Use the search function much?
  - E-mail - orgNote - Report post to moderator
Reply #12 posted 12/14/02 11:57am

4LOVE

rdhull said:

LaVisHh said:

4LOVE said:

rdhull said:

joeycoco said:

[Snip. Flame removed. Ian]


lol lol


:LOL:


no no no! She didn't call anyone names... neutral


It wasn't cause he called her a name..it was the venacular etc, the expression that is Pryor-esqye, Red Foxx-ish...as in "muthafucka please". Plus with all that cultish drivel she/he posted you had best expect some shit to fly your way regardless and be able to take it. You bad enough to post that stuff be bad enough to take what responses you get lol ..I am.


True nod
  - E-mail - orgNote - Report post to moderator
Reply #13 posted 12/14/02 12:02pm

LaVisHh

rdhull said:

It wasn't cause he called her a name..it was the venacular etc, the expression that is Pryor-esqye, Red Foxx-ish...as in "muthafucka please". Plus with all that cultish drivel she/he posted you had best expect some shit to fly your way regardless and be able to take it. You bad enough to post that stuff be bad enough to take what responses you get lol ..I am.


I know that fishslap lol
  - E-mail - orgNote - Report post to moderator
Reply #14 posted 12/14/02 2:16pm

FIFI

avatar

Why are people taking this to Okayplayer? They aren't a Prince site are they?
How many people have gotten a response? I think someone may be spreading this story to further portray the music club in a negative light.
  - E-mail - orgNote - Report post to moderator
Reply #15 posted 12/14/02 2:24pm

JC

avatar

FIFI said:

Why are people taking this to Okayplayer? They aren't a Prince site are they?
How many people have gotten a response? I think someone may be spreading this story to further portray the music club in a negative light.


the
real
debate
switched
to
more
open
and
uncensored
forums
  - E-mail - orgNote - Report post to moderator
Reply #16 posted 12/14/02 2:44pm

ThomasBjj

Let me start by saying that I'm am not, and have never been a member of the NPGMC.

That response email from the NPGMC has me shaking my head. I've been watching closely as the situation has unfolded. Here is my opinion:

I believe that "technically" the NPGMC has not broken the agreement. That said, they have done some shady things, and broken the "spirit" of the agreement. The tourbook ad is probably the most likely thing to get them into trouble. It is INDEED false advertising. The fact that they acknowledge it and try to downplay it is disrespectful. Any confusion is ENTIRELY NPGMC's fault. They never give a strait answer, and never updated the members about what was happening.
  - E-mail - orgNote - Report post to moderator
Reply #17 posted 12/14/02 2:50pm

FIFI

avatar

JC said:

FIFI said:

Why are people taking this to Okayplayer? They aren't a Prince site are they?
How many people have gotten a response? I think someone may be spreading this story to further portray the music club in a negative light.


the
real
debate
switched
to
more
open
and
uncensored
forums


Aren't these forums open and uncensored?
  - E-mail - orgNote - Report post to moderator
Reply #18 posted 12/14/02 5:30pm

Question2002

Nicely put SingMia rose
  - E-mail - orgNote - Report post to moderator
Reply #19 posted 12/15/02 7:45am

JC

avatar

FIFI said:

JC said:

FIFI said:

Why are people taking this to Okayplayer? They aren't a Prince site are they?
How many people have gotten a response? I think someone may be spreading this story to further portray the music club in a negative light.


the
real
debate
switched
to
more
open
and
uncensored
forums


Aren't these forums open and uncensored?


nope
not
anymore
cry
Org.note
me
and
i'll
explain
  - E-mail - orgNote - Report post to moderator
Reply #20 posted 12/15/02 8:13am

Tom

XLBubba said:

http://www.okayplayer.com/dcforum/lesson/54001.html#13


This letter serves as a New Power Generation Music Club's (NPGMC) response
to the above referenced complaints. Per your correspondence, we understand
that you will forward our response to the complaining members. Given that
the NPGMC's current "unsatisfactory" rating on the BBB website was based
solely on an "unanswered complaint," we trust that the rating will be
changed to reflect that NPGMC did, in afact, respond to all of the current
complaints within the agreed upon time established in my letter dated %$%$%
and your discussions with my colleague, %%$%$$.


NPGMC denies any allegations of false, misleading or deceptive practices
relevant to NPGMC advertising, memberships or offerings. Contrary to the
recent complaints, since its inception in February 2001, NPGMC has provided
thousands of satisfied Prince fans with premiere and direct access to Prince
's music, concerts, special events and merchandise for a nominal membership
fee of $100.00. NPGMC has also been forthright and truthful about the
benefits and limitations of the membership on its website, the primary and
official vehicle for communication with potential and current members.

NPGMC thus disagrees with any claims that it has been deceptive or failed to
fulfill its membership promises. At most, the current complaints represent
simple differences in interpretation of words, uninformed assumptions and/or
misunderstandings about expectations held by the complaining members, not
deceptive business practices by NPGMC.

In order to have a context for analyzing the recent complaints, we offer
this brief background about NPGMC.

At Prince's discretion, each year's membership includes different and unique
benefits. For example, in 2001, members received access to 12 monthly
downloads of songs. This year, in 2002, Prince decided to move to a calendar
year membership and to offer a total of 4 CDs mailed directly to NPGMC
members, worldwide, including the first ever "live" release by Prince, a 3
CD box set entitled One Night Alone.Live, which was recently sent to
domestic members and is being sent to members abroad next week.

In addition, one of the most significant membership privileges each year
(which many fans value the most) is the premier access to concerts and
related special events.

Relevant to the concert perks, each NPGMC member received:
*Access to purchase any 2002 concert tickets two days before the general
public.
*VIP seating at the concert (within the first fifteen rows).
*Admittance to the pre-concert sound check.
*VIP access to the concert after-party.

Moreover, this year, NPGMC members were the only ones who were entitled to
confirmed tickets for the seven night Xenophobia concert celebration that
took place at Prince's own Paisley Park studios in Chanhassen, which
included hundreds of hours of exclusive live performances with a variety of
highly talented musicians.

Again, this privilege alone is worth more than $100 to Prince fans and most
NPGMC members.

In fact, many members join solely for the access to the premiere concert
tickets, and other special offerings like the sound checks, where NPGMC
members have the opportunity to interact with Prince in an intimate group
with other members, make song requests for the concert, and listen to Prince
practice.

That's a totally "exclusive" opportunity that is never available to anyone
other than NPGMC members.

Finally, only NPGMC members are granted access to the exclusive section of
the website and certain NPG merchandise.

The complaining members seem to primarily take issue with NPGMC and the One
Night Alone.Live release because 1) they believe that the 4 CD commitment
meant 4 separate and individually shipped CDs, 2) they believed that the 4
CDs should have been sent earlier in the membership year, 3) the 3 CD set
will be sold to the general public and the retail price for the 3CD set is
less than the $100 membership fee, and 4) the music on the CDs is not "new"
or "exclusive."

In an effort to clear up any assumptions and misunderstandings, we have
responded to each issue in turn. First, NPGMC never represented on the
website, the primary communication vehicle to NPGMC members, that the music
benefit would 4 separate, individually shipped CDs. The NPGMC website stated
"Each 2002 member will receive at least 4 new Prince CDs in the mail from
Paisley Park b4 the end of 2002."

There was one advertisement in this year's tour book that referenced certain
CDs that may be accessible through NPGMC but there was no firm commitment to
offer those particular CDs.

Ultimately, Prince decided to release the 3 CD set to NPGMC members based on
part on a belief that it would be more appealing to NPGMC members, given
that many fans over the years have requested "live" recordings and that this
is the first time Prince actually did so.

NPGMC said it would provide members with 4 CDs during the calendar year and
that was done. There was no misrepresentation or breach.

Second, NPGMC never made any representations about when CDs would be sent to
members, only that the 2002 members would receive 4 CDs during the calendar
year. Although NPGMC may have wanted to release the 3 CD set earlier in the
year to NPGMC members, it was not possible for production and distribution
reasons. The intent of NPGMC has always been to ensure that NPGMC members
get releases before everyone else. That happened this year, even though the
gap in distribution for NPGMC members and the general public is smaller than
originally envisioned.

Retail sales of the the 3 CD set are not set to begin until mid-December.

Third, NPGMC has never represented that releases to NPGMC members would
never be released anywhere else. Because that is not a commitment that NPGMC
ever made to its members, there is no standing to complain that the One
Night Alone.Live 3 CD set is also being sold in retail stores.

Moreover, although the 3 CD set does retail for less than the NPGMC
membership fee, members receive much more than just the 4 CDs for their
$100. As stated above, the value of the concert benefits alone exceeds $100
for most fans and NPGMC members.

Fourth and finally, the complaining members claim that the music on the 2002
membership CDs is not "new" or "exclusive" as advertised by NPGMC.
Apparently, the complaining members are interpreting "new" and "exclusive"
as "never before heard" or "never to be released anywhere else."

That interpretation was never communicated to potential or current NPGMC
members, nor was it Prince's intent relevant to the CDs privilege of NPGMC
membership. It is solely within Prince's purview to decide which music he
releases to NPGMC members each year. While the complaining members
apparently disagree, the CDs that were released in 2002 are "new" and
"exclusive" as they were never released before and the "live" release is
altogether unprecedented.

Moreover, the separate One Night Alone piano CD, which was shipped earlier
in the the year was only made available to NPGMC members. Prince and NPGMC
have kept their commitment with respect to providing "new" and "exclusive"
music to its members.

Reasonable people can disagree and interpret words and their meanings very
differently. To the extent that the complaining NPGMC members have
interpreted NPGMC promotions contrary to the intended meaning, we apologize
and in an effort to resolve these matters will re-examine the language on
the website and in any other promotional materials for possible ways to
clarify the message.

It is important, however, to note that deception was not the intent and
NPGMC takes issue with allegations of that nature. The NPGMC membership
sign-in explicitly states:
"By clicking continue below u agree 2 the Club Membership Agreement. U also
understand that all 2002 memberships will end at the end of 2002 and u will
have to renew in January 2003 if u wish to continue.

WARNING: There are no returns or refunds."
Therefore, it would be inappropriate and unfair to other members to offer a
refund to these complaining members.


Hey bud, i heard they added a purple butt plug in the retail section...its exclusive for people like you...
[This message was edited Sun Dec 15 8:15:43 PST 2002 by Tom]
  - E-mail - orgNote - Report post to moderator
Reply #21 posted 12/18/02 7:24am

spud80

I just want the NPG Music Club up and running again.

I think the minority have been spoiling things for the majority - hope PRINCE hasn't take offence and things we are all ungrateful. I certainly appreciate everything that has been given to us during the time the Music Club has been running - I have been a member since day one.

Please hurry up back on line NPG Music Club.
  - E-mail - orgNote - Report post to moderator
Reply #22 posted 12/18/02 7:37am

klaatu

avatar

My box set was all fine, the club is all fine and so right about those who complain... NPGMC rules...
"Goodness will guide us when love is inside of us... The Force will be with you, always"
  - E-mail - orgNote - Report post to moderator
Reply #23 posted 12/18/02 7:52am

stymie

SingMiaSong says:NPG has also created a FAMILY like atmostphere with NO COST 2 U at these gatherings by keeping the MUSIC GOING.

Bullshit. I was at two soundchecks in Chicago with other NPGMC members and I have not encountered a ruder group of people in my life. I kept thinking about how incredibly fucked up this crowd was.
  - E-mail - orgNote - Report post to moderator
Reply #24 posted 12/18/02 7:55am

Jagjams

avatar

Get a life for fucks sake
They say money don't buy you luv. But it'll help w/ the search.
  - E-mail - orgNote - Report post to moderator
Reply #25 posted 12/18/02 7:57am

larksanders

avatar

yeah iwould have to agree. Alot of prince fans are some straight bitches! I mean a prime example would be the org. People act so big and bad when they talk from behind a monitor
  - E-mail - orgNote - Report post to moderator
Reply #26 posted 12/18/02 8:05am

stymie

And by the way, SingMiaSong, money does matter. Prince could have very easily did everything he did for the club members for absolutely free. The Celebration, the concert seats..really, does anybody believe that Prince isn't a millionaire many times over and who helped him to get there...US. The people who didn't stop listening when all the other commerical Prince fans did. I used to be one of the "I am 100% happy with the club" people, but then rationality started kicking in. By the way, the Chicago fans did not get great seats for the concerts.
  - E-mail - orgNote - Report post to moderator
Reply #27 posted 12/18/02 9:07am

klaatu

avatar

stymie said:

And by the way, SingMiaSong, money does matter. Prince could have very easily did everything he did for the club members for absolutely free. The Celebration, the concert seats..really, does anybody believe that Prince isn't a millionaire many times over and who helped him to get there...US. The people who didn't stop listening when all the other commerical Prince fans did. I used to be one of the "I am 100% happy with the club" people, but then rationality started kicking in. By the way, the Chicago fans did not get great seats for the concerts.



What would you do in his position then? Let's try... May you get your foot back on the ground.
"Goodness will guide us when love is inside of us... The Force will be with you, always"
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