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Thread started 07/18/07 12:26pm

gr79

Revelations 3121 perfume...Customer Service Sucks!

I ordered 3121 perfume for my wife from the revelations web site on July 9. They charged my VISA. I did not get any confirmation that it was shipped. I emailed them and they told me it would go out on July 13 and that I would get a confirmation. Again nothing happened. I emailed them on July 16th. They emailed me back saying it would be shipped on July 17th with confirmation and tracking number. Still nothing shipped. I emailed them today and there was no reply. Anybody who wants to buy 3121 perfume, buy it through Macy's. I bet you they are faster. I needed 3121 for my wife's birthday on July 31. I am keeping my fingers crossed and hope that it comes in by then! All in all I think Revelations suck!
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Reply #1 posted 07/18/07 1:01pm

Serena

gr79 said:

I ordered 3121 perfume for my wife from the revelations web site on July 9. They charged my VISA. I did not get any confirmation that it was shipped. I emailed them and they told me it would go out on July 13 and that I would get a confirmation. Again nothing happened. I emailed them on July 16th. They emailed me back saying it would be shipped on July 17th with confirmation and tracking number. Still nothing shipped. I emailed them today and there was no reply. Anybody who wants to buy 3121 perfume, buy it through Macy's. I bet you they are faster. I needed 3121 for my wife's birthday on July 31. I am keeping my fingers crossed and hope that it comes in by then! All in all I think Revelations suck!


You might try calling them at 267-744-6000. I've spoken with the owner and he's a very nice guy. It's a small company, so they might not be able to respond to emails all day. I sent them a question and got a response within a day or two. You still have 2 weeks, so you should be ok, but I do understand your concern. Good luck and I hope your wife likes her gift! smile
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Reply #2 posted 07/18/07 1:17pm

gr79

Thanks Serena
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Reply #3 posted 07/18/07 1:34pm

Butchersdog

I got mine wife gett wild calowgn off ebay for a gift
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Reply #4 posted 07/18/07 1:54pm

Serena

Butchersdog said:

I got mine wife gett wild calowgn off ebay for a gift


Ummm..I hope you're joking, but if not, you might want to restate that as 'my future ex-wife' if you got her that crap. It's only good as a novelty collectible item, especially since it's so old now. fart
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Reply #5 posted 07/18/07 3:10pm

gr79

I just got an email now from Revelations (end of the business day). They inform me that my order should be shipped on July 19 now. I will keep everyone posted!
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Reply #6 posted 07/19/07 8:45am

larksanders

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I placed an order and I got mine within a week. I didn't get a conformation but I called and was told that it was received and would be shipped by the end of the week. In the next two days I got my UPS tracking information.

Also the perfume smells pretty damn good on me (I'm a male), I get compliments all the time. It starts off very woman like but once it mixes with my natural oils it gets more masculine. It's not bad.

Peep my new shit www.cdbaby.com/symbol2
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Reply #7 posted 07/19/07 8:55am

Obsidian

Hmmmm if they are such a small company then maybe they are just having trouble keeping up with the onslaught of perfume orders from 07/07/07. I haven't received any e-mails confirming my order either.
He gets it! That's why the ladies love him...batting eyes
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Reply #8 posted 07/19/07 9:46am

JOYJOY

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I ordered from the UK on 07.07.07, I have confirmaton from Paypal but nothing from Revelations..... I didnt see it as an issue until I read this post.

*starts to get alittle nervous* eek pray
One minute they want peace……

Then do everything to make it go away. rolleyes
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Reply #9 posted 07/19/07 10:39am

gr79

Still no response via email. I called them and spoke to one of their Customer Service representatives. There is no toll-free number. I had to dial long distance. I was told that the order will now be shipped tomorrow 7/20. What happened to it being shipped today? She tells me that they are overwhelmed with the success of the perfume. People who ordered from P.O. boxes are screwed because they send 3121 through UPS. She informs me that she will personally ship out my order tomorrow. I'll keep you posted!!
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Reply #10 posted 07/19/07 10:58am

ZsaZsaZsu

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gr79 said:

Still no response via email. I called them and spoke to one of their Customer Service representatives. There is no toll-free number. I had to dial long distance. I was told that the order will now be shipped tomorrow 7/20. What happened to it being shipped today? She tells me that they are overwhelmed with the success of the perfume. People who ordered from P.O. boxes are screwed because they send 3121 through UPS. She informs me that she will personally ship out my order tomorrow. I'll keep you posted!!


Sounds like Revelations is having a mail order meltdown. They are probably a very small company who needs an "Amazon-like" distribution to take orders. BTW....NOT ALL MACY'S HAVE 3121!! I live in LA and I havent found it yet. sad

NOTE 2 PRINCE: U need a betta distributor 4 ur perfume!!
The one and only Technagirl
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Reply #11 posted 07/19/07 12:59pm

Serena

ZsaZsaZsu said:

gr79 said:

Still no response via email. I called them and spoke to one of their Customer Service representatives. There is no toll-free number. I had to dial long distance. I was told that the order will now be shipped tomorrow 7/20. What happened to it being shipped today? She tells me that they are overwhelmed with the success of the perfume. People who ordered from P.O. boxes are screwed because they send 3121 through UPS. She informs me that she will personally ship out my order tomorrow. I'll keep you posted!!


Sounds like Revelations is having a mail order meltdown. They are probably a very small company who needs an "Amazon-like" distribution to take orders. BTW....NOT ALL MACY'S HAVE 3121!! I live in LA and I havent found it yet. sad

NOTE 2 PRINCE: U need a betta distributor 4 ur perfume!!


They told me that the West should be getting some soon, so keep checking your store.
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Reply #12 posted 07/19/07 1:01pm

Serena

gr79 said:

Still no response via email. I called them and spoke to one of their Customer Service representatives. There is no toll-free number. I had to dial long distance. I was told that the order will now be shipped tomorrow 7/20. What happened to it being shipped today? She tells me that they are overwhelmed with the success of the perfume. People who ordered from P.O. boxes are screwed because they send 3121 through UPS. She informs me that she will personally ship out my order tomorrow. I'll keep you posted!!



Thanks for the info on the shipping method. I forgot to ask when I spoke with them and I used a P.O. Box for my delivery address. I didn't want to take a chance of the package sitting out in the heat.
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Reply #13 posted 07/19/07 1:03pm

Butchersdog

,
[Edited 7/19/07 13:04pm]
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Reply #14 posted 07/19/07 1:10pm

Serena

Serena said:

ZsaZsaZsu said:



Sounds like Revelations is having a mail order meltdown. They are probably a very small company who needs an "Amazon-like" distribution to take orders. BTW....NOT ALL MACY'S HAVE 3121!! I live in LA and I havent found it yet. sad

NOTE 2 PRINCE: U need a betta distributor 4 ur perfume!!


They told me that the West should be getting some soon, so keep checking your store.


Also, FYI, they are continuing the charitable contributions when the product is ordered from the website. I had forgotten about that when I ordered the box set from Macy's. But, since I'm keeping that as a collectible item, I've ordered more perfume to use from the 3121 site.
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Reply #15 posted 07/19/07 3:24pm

pennylover

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gr79 said:

I ordered 3121 perfume for my wife from the revelations web site on July 9. They charged my VISA. I did not get any confirmation that it was shipped. I emailed them and they told me it would go out on July 13 and that I would get a confirmation. Again nothing happened. I emailed them on July 16th. They emailed me back saying it would be shipped on July 17th with confirmation and tracking number. Still nothing shipped. I emailed them today and there was no reply. Anybody who wants to buy 3121 perfume, buy it through Macy's. I bet you they are faster. I needed 3121 for my wife's birthday on July 31. I am keeping my fingers crossed and hope that it comes in by then! All in all I think Revelations suck!

This past weekend, my son surprised me with a beautiful gift set of 3121 4 my birthday which is the 31st of this month also lol The box it came in is a deep suede purple box and the set consist of hand cream in a beautiful oval shape bottle, perfume and a large bottle of cologne. I must say it really smells wonderful and the scent stays with. U just need a little bit because it is very strong. I can see why people say Prince really smells good. My son told me they only had 3 gift boxes left and was told it was selling very well. I’m sure those that went 2 the 7.7.7. Macy concert already have seen and probably own it. I also like the fact that that 31 from 3121 is my birthday and released in the month of July. Hang in there gr79, hopefully it will arrive b4 her birthday.
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Reply #16 posted 07/19/07 6:14pm

scandulous4u

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Well after reading all the posts now I just emailed customer service for my order. I bought mine on 7/7 thru 3121.com and its cleared my paypal account and my checking account no email confirmation except for paypal...and I still dont understand why is it not in the Macy's stores?? Since its exclusive they sure are making it hard to get!!
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Reply #17 posted 07/20/07 4:32pm

gr79

People, people, good news! I got a tracking # from UPS, it was shipped out today, estimated time of delivery is July 24 smile
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Reply #18 posted 07/20/07 5:50pm

Serena

gr79 said:

People, people, good news! I got a tracking # from UPS, it was shipped out today, estimated time of delivery is July 24 smile



party Glad to hear it & I hope your wife likes it!
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Reply #19 posted 07/22/07 3:18am

gr79

Thanks Serena
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Reply #20 posted 07/31/07 1:05pm

scandulous4u

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YAY!! I finally got my 3121 perfume today...it took me an email and 2 phone calls but when I talked to the lady at Revelations she was very nice and apologized she said they had been overwhelmed with orders...I told her I understand thats kind of normal for Prince he forgets all of us fanatics will order on the first day and overload the ordering system....LOL!!

Anyways...the bottle is very kewl even the box is unique and so coloful in purple and gold and the scent....it smells really good not overpowering a nice floral scent and it does change in smell from the opening of the bottle to spraying it and then to 20 mins later...I guess I just never paid that much attention to spraying on perfume be4...and I can def smell a hint of what Prince smelled liked the night he gave me that HUG...smile
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Reply #21 posted 07/31/07 1:12pm

KidaDynamite

avatar

scandulous4u said:

YAY!! I finally got my 3121 perfume today...it took me an email and 2 phone calls but when I talked to the lady at Revelations she was very nice and apologized she said they had been overwhelmed with orders...I told her I understand thats kind of normal for Prince he forgets all of us fanatics will order on the first day and overload the ordering system....LOL!!

Anyways...the bottle is very kewl even the box is unique and so coloful in purple and gold and the scent....it smells really good not overpowering a nice floral scent and it does change in smell from the opening of the bottle to spraying it and then to 20 mins later...I guess I just never paid that much attention to spraying on perfume be4...and I can def smell a hint of what Prince smelled liked the night he gave me that HUG...smile


You hugged Prince? biggrin
surviving on the thought of loving you, it's just like the water
I ain't felt this way in years...
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Reply #22 posted 08/23/07 6:53pm

gyro34

scandulous4u said:

YAY!! I finally got my 3121 perfume today...it took me an email and 2 phone calls but when I talked to the lady at Revelations she was very nice and apologized she said they had been overwhelmed with orders...I told her I understand thats kind of normal for Prince he forgets all of us fanatics will order on the first day and overload the ordering system....LOL!!

Anyways...the bottle is very kewl even the box is unique and so coloful in purple and gold and the scent....it smells really good not overpowering a nice floral scent and it does change in smell from the opening of the bottle to spraying it and then to 20 mins later...I guess I just never paid that much attention to spraying on perfume be4...and I can def smell a hint of what Prince smelled liked the night he gave me that HUG...smile


SweeeT! To be hugged by Prince....fallinluv
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