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Thread started 04/25/01 11:04am

NPG Music Club replies to online member petition

Hi.

I sent my "Things Which Need To Happen/It Would Be Nice To See" email to the NPGMC;

I received two responses, one saying 'hang on, we'll reply later' and this one which follows.

They go into more detail here than they did on the other 'More Answers To NPGMC Problems'

thread, and they say feel free to post it, so here we are!

Nice one NPGMC



{the email follows:}



High

> Hi. I realise that you're probably working on a lot of this, I'm just trying

> to summarise what most of the fams want. Despite all of this, great job,

> don't give up. Version 2.0 rocks.



We appreciate all feedback, thank u 4 sharing. Feel free 2 post r reply on

newsgroups and bulletin boards. We wish 2 address all these issues publicly.



> _____

> Things Which NEED To Happen In The NPGMC

> _____



> : - Fixed dates of each new monthly edition.

> -----



Now that we r not dependent on "software updates," schedules can b

made and followed. R target date will b the 15th of every month from now on.



> : - Improved security.

> -----



We agree 100% that security is vital. We r taken every step we can 2 make

this a members-only xperience. The NPGMC 2.0 is an improved web-based

security scenario and any un4seen issues r addressed immediately. But we

also need every members help. When a member who has paid and agreed
2 b a part of the club uses their access 2 damage the exclusivity 4 everyone

else, we all lose. It is a must that all members of the club do the right

thing and continue 2 injoy the experience as it was meant 2 b. We r

working 2 do r part on the security tip, it's time 4 the members 2 do theirs.



> : - Resumable downloads.

> -----



Since we have decided that any software installation is not in r best

interests, we r actively seeking the ways 2 make this xperience as easy and

simple as possible. How 2 incorporate things like resume-able downloads in

an HTML-based download system is something we will b working on. All

problems can b solved when the goal is in focus.



> : - Adherence to the user agreement

> -----

> I.E. provide all the content that was promised originally. Videos, EXCLUSIVE

> tracks (i.e. NOT tracks which were officially provided free on Napster weeks

> before), and a ONE HOUR Ahdio show. 55mins is acceptable. 30 is not.



Prince is very eclectic, that is y he intrigues us. He is everchanging.

The simple fact that he has a music club is astounding.



> : - a rock-solid system for the aftershow tickets.

> -----



Things like incorrect emale addresses and mistyped mailing addresses aside,

the only way we get 2 a "rock-solid" system is thru xperience. We got 2

get 2 it 2 go thru it. We're willing 2 do the work, what about u?



> _____

> Things It Would Be Really Nice to See In The NPGMC

> _____




All ur suggestions r helpful and we have much 2 do. Everything is evolving

and we have clearly demonstrated r commitment 2 change. If we all support

this xperience, the sky is the limit.



Love4oneanother,

The NPG Music Club

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