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Thread started 09/09/05 6:05am

pjcath

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A question about downloading something from NPGMC

I have a Mac. When I accessed the NPGMC music store and clicked on the download button a blank screen popped up and then nothing happens.

is this because I have a Mac?

Do I have to download a particular application for it to work?

I really want to purchase and download all the internet only music.

please somebody help
I'm testing postive 4 the funk
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Reply #1 posted 09/09/05 10:04am

PANDURITO

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Special Note to Macintosh Users
Unfortunately, our content will not play reliably and with full functionality on Macintosh computers due to known incompatibilities between the Mac OS and Microsoft's Windows Media Player Digital Rights Management (DRM) system. Microsoft has verified this compatibility problem in an article on its website, essentially explaining that there are many cases where "there is no way to resolve the issue, and you won't be able to play the file." You can read the entire article at Microsoft.com.

If you still wish to attempt to play our content on a Macintosh, we have some suggestions (we are unable to support Mac users should these steps fail to work nor can we issue refunds):

Make sure you have the latest version of Windows Media Player and Internet Explorer for Macintosh. You can download the latest versions of both programs for free at http://www.microsoft.com/...egoryid=5.
Please note that Windows Media Player 9 for Macintosh will not allow you to burn your downloaded content to CD.
Ensure that you are not running any firewall software, or AOL. If you are using AOL, lower the AOL consol and open Internet Explorer independently.
Set your default browser to Internet Explorer so that you can acquire our DRM licenses. You can set this in Safari under "Preferences."
Open Internet Explorer and attempt to buy and download your content acquire the license. The DRM requires IE objects, and if it is attempting to process a URL with Safari, the plug-in won't load.
Unfortunately, we cannot provide further assistance or refunds if the above suggestions do not work on your Macintosh. We appreciate the desire of our enthusiastic Mac-based users to access our content as do we appreciate your understanding with regards to the limitations of Microsoft's Windows Media Player for Macintosh and lack of a Mac DRM for Windows that an independent store can use.

Special Note to AOL Users
In order to successfully navigate the NPG Music Store and to download/play our content, AOL users should not use AOL's integrated web browser which is a non-standard version of Internet Explorer.

Instead, please minimize the AOL program and launch the stand-alone version of Internet Explorer on your desktop or under the Start button.

(NPGMC)
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