ecnirp98 said:

we will know better n future m8...dont know about U but it will b years b4 i go c him again n it will only b n ireland cause im not goin overseas 2 c him anymore as i feel he was 2 lazy 2 tour europe during the summer n it was not fair makin the fams travel 2 london 4 the gigs....while the folx that live n london must have been overjoyed.
i wish prince had more respect 4 us but obviously he doesnt give a fuck as he is wrapped up n his oversized ego.

WOLFY
[Edited 11/10/07 15:37pm]

irishwolfhound said:

I agree, I will never goto a VIP show for Prince again and I certainly would not travel abroad for a tour like I have in the past, I only did 2 nights at the O2, in the past I've done 10+ per tour like you did, I wouldn't do that again.

I'm just curious to know if everyone who went VIP got bad tickets, or are there some people who got decent tickets, as I've seen no evidence of this...

ecnirp98 said:

I'll tell you who got the good tickets, people that bought them on the night. The night Elton John came on Doin his Walrus bit I got four seats Front row behind the VIP section facing the mic. They were fantastic seats and unlike my bullshit VIP seats they only cost the face value of a ticket.
[Edited 11/11/07 2:16am]

AEGSuck said:

that night with elton J was 1 of the 3 nights i misssed n i was gutted cause i would have have laffed my socks off seein that duet live.
i heard that elton tried 2 give prince a hug after but prince declined n just shook his hand instead.
perhaps he didnt want 2 give folks the impression he was gay as he perfers 2 b seen with very sexy women n public.

i spoke 2 1 of the twinz at indigo 1 night n besides the fact she bored me with her OZ accent she told me that they were just hired 4 promotional reasons n that they never stayed with prince n his hotel as the band had seperate accomodation...

back 2 the VIP thing....i think if we all called n2 BBC watchdog 2 complain about the VIP fiasco n the way AEG sold the tickets that it would make them cover the story if there was enough public demand....just a thought n they r effective with getting ppl proper refunds etc.
there contact details r on the BBC website...dont e mail...make sure U phone them as they get thousands of e mails per week.

i still feel like i was robbed of £239.95 ...even if U take away the £37.21 price tag of a regular ticket thats still over £200 4 the pleasure of having 4 free drinks n some bits of meat on sticks which was the case at the backstage bar n the entertainment was hearing the music from the arena which everyone in regular seats had that 4 free anyway....
we could not even see the support acts as there was a huge black curtin blocking the view of the arena....

im soooo fucking sickened by AEG live n how they decieved us....
4 £200 i could have had a 5 course meal 4 2 n central london with a few bottles of fine white wine 2 wash it all done with.
thats why im keeping the fight goin n i hope everyone that was not happy gets a happy ending.

it saddens me 2 say this but im not a huge prince fam as i once was as i have lost respect 4 the man i once thought was the best ever.
between the NPGMC downloads i can no longer play n the VIP fiasco i think prince will have a long time comming b4 he sees a penny from wolfy.
i think his career is mainly based on touring now as his recent records dont sell as well as n the 80s.

what fams will want 2 go n support an artist that shows nothing but contempt 4 them as he is now tryin 2 censor us n deny us the right 2 post pictures n vids as his 3121.com website is nothing but rubbish???
as fams we only have the org n housequake 2 keep us happy.

WOLFY
[Edited 11/11/07 4:45am]

this thread should be a sticky...how do ya get the mods 2 do that??

WOLFY
[Edited 11/16/07 14:31pm]

irishwolfhound said:

Get the mods to put some jam on it

Cheque for 62.42 arrived today.



Now the fun begins.

glyn said:

was that cheque 4 2 ppl attending VIP???
am i right in saying that its £31.21 per person that went VIP??
just curious 2 know what ya gonna do about it glyn....U takin there ass 2 court now?

WOLFY

AEGSuck said:

this is disturbing n disgusting....none of us recieved the menu r anything like that...what r they on??
only thing 2 do is bycott the 02 arena etc n anything that AEG r involved with.
that shitty VIP deal was the worst ever....the backstage bar was like a funeral home where i got 4 drinks n had hardly no food as there was a shortage n hardly no staff n the seats near the stage were a joke as i was seated in F2 behind the drummer n after i paying an extra £4.95 for special delivery of my ticket n may when they went on sale i was told that i had 2 wait until the day of the gig 2 recieve my ticket from the box office at the 02.
never again will i go back 2 the 02...that rotten fucking shithole owned by AEG n if prince ever decides 2 return 2 play there i wont b attending.
its not the money but the principle of the matter of how badly we were all treated as a result of payin £239.95 per ticket n i totally regret purchasing that as well as going 2 see prince 18 times as i know it was my own fault..... i was promised a different show each night as n the press conference where prince asked his fams 2 attend multiple gigs.
i think because of the current climate with prince n the fams that i 4 1 am all princed out at the mo n if i could turn the clock back 2 may i wouldnt have supported prince with the amount of ££££ only 4 him 2 go n start taking legal action against his fams.


WOLFY
[Edited 11/10/07 8:50am]

ARRGGHHH THATS SO OUT OF ORDER!!!
There was no menu - pffth we didnt even know our seats until a day before the gig! OF COURSE they said 'best possible seats' - or else why the heck did we pay £230+ for a seat! ba*****!

My other half thinks he might have a screen grab at work. Does anyone have the original itinery note...I lost mine too.

OOh by way of update I got a letter from Ticketmaster telling me they were looking into it and would come back to me within 28 working days. If no joy then I too am going to the small claims!!!!

irishwolfhound said:

irishwolfhound said:

It was for ONE person..

Not going to court yet but will go and pay aeg a visit tomorrow in canary wharf during the day to give it back to them.

Then i am going to deal solely with ticketmaster. Their head office is in leicester square, so i might make a day of it.

By selling a restricted view ticket without making it clear before sale, they have broken the law. if they do not come good, then I will take ticketmaster to court.

Somewhat amusingly, i went to give them their cheque back to them, (they are are on the 32nd floor of a building) i had a little piece of paper for them to sign. For ANYONE from aeg to sign. Just to acknowledge that they had received it back. Receptionist, Ceo, teaboy, whomever, didn't matter much to me.

It turned out. EVERY SINGLE PERSON I ASKED FOR AT AEG LIVE WAS ON LUNCH!! at 3pm!!! And they refused to take it back in person.. Whilst i was there the security guard in the building enquired about what i was doing and tried to get them to come down.. He said there was not a single person at Aeg live who would come down to receive the cheque because they "feared confrontation" So, they feared confrontation and were on lunch.. I don't quite know how that works, but it does. I had some very scary paper.

I got myself home and phoned trading standards....

Who told me once again. And this is important.

TICKETMASTER ARE LIABLE UNDER THE SALE OF GOODS ACT 1979. Also they told me talking to AEG did not affect any of my rights against ticketmaster.

So i am now enforcing the matter with them. I have sent a letter recorded delivery to them and will go through the proper channels, if they do not refund me the money then i will take them to small claims court.



What this MIGHT mean, and i have to check-(MARKLAND TO THREAD!!) Is that since the cheque sent to me from AEG is a "goodwill payment" and they have not addressed the issue of restricted view seats or offered any kind of refund.
And since i still have full legal rights under the the sale of goods act with ticketmaster, The cheque from AEG doesn't count as any kind of compensation whatsoever. There were no terms with the cheque, it was not offered as settlement for a dispute.. it was offered as goodwill- a gift. It might just legally be FREE MONEY from Aeg.



FREE MONEY that i will use to take ticketmaster to court if needs be.

I hope i am right about that, because it drips with a delicious kind of irony.

Also, the letter that came with the cheque was dated NOVEMBER 2008, so i think they really are OUT TO LUNCH AT AEG. Also, judging from the letter AEG sent, they seem to mistakenly believe that their terms and conditions supersede the law.. WRONNNGGGGG!!!


Anyway, i have no further dealings with AEG, it's all ticketmaster from here on in.



FUN FUN FUN .
[Edited 11/22/07 10:11am]

Somewhat amusingly, i went to give them their cheque back to them, (they are are on the 32nd floor of a building) i had a little piece of paper for them to sign. For ANYONE from aeg to sign. Just to acknowledge that they had received it back. Receptionist, Ceo, teaboy, whomever, didn't matter much to me.

It turned out. EVERY SINGLE PERSON I ASKED FOR AT AEG LIVE WAS ON LUNCH!! at 3pm!!! And they refused to take it back in person.. Whilst i was there the security guard in the building enquired about what i was doing and tried to get them to come down.. He said there was not a single person at Aeg live who would come down to receive the cheque because they "feared confrontation" So, they feared confrontation and were on lunch.. I don't quite know how that works, but it does. I had some very scary paper.

I got myself home and phoned trading standards....

Who told me once again. And this is important.

TICKETMASTER ARE LIABLE UNDER THE SALE OF GOODS ACT 1979. Also they told me talking to AEG did not affect any of my rights against ticketmaster.

So i am now enforcing the matter with them. I have sent a letter recorded delivery to them and will go through the proper channels, if they do not refund me the money then i will take them to small claims court.



What this MIGHT mean, and i have to check-(MARKLAND TO THREAD!!) Is that since the cheque sent to me from AEG is a "goodwill payment" and they have not addressed the issue of restricted view seats or offered any kind of refund.
And since i still have full legal rights under the the sale of goods act with ticketmaster, The cheque from AEG doesn't count as any kind of compensation whatsoever. There were no terms with the cheque, it was not offered as settlement for a dispute.. it was offered as goodwill- a gift. It might just legally be FREE MONEY from Aeg.



FREE MONEY that i will use to take ticketmaster to court if needs be.

I hope i am right about that, because it drips with a delicious kind of irony.

Also, the letter that came with the cheque was dated NOVEMBER 2008, so i think they really are OUT TO LUNCH AT AEG. Also, judging from the letter AEG sent, they seem to mistakenly believe that their terms and conditions supersede the law.. WRONNNGGGGG!!!


Anyway, i have no further dealings with AEG, it's all ticketmaster from here on in.



FUN FUN FUN .
[Edited 11/22/07 10:11am]

Hey Markland, thanks for the tip, i am dealing with ticketmaster right now, and will proceed with them, up to the point where if they fail to resolve this, i will have sought resolution from both parties.. then yes, jointly and severally liable is it seems the way to go..


My initial letter to ticketmaster is not marked without prejudice since i am not YET in dispute with them, If they refuse to refund, all subsequent letters will be. Thanks for the tip.


With regard the cheque, i have tried to return it to AEG and they refused. I will not cash it and i am in two minds whether or not to return it again, I resent spending any more time and money dealing with them.

The letter says NOTHING on it about it being settlement, in fact it explicitly states that it's NOT a refund..

I might try my luck on that, because frankly, AEG is out of order, and I am sure i can be a bigger asshole than them.

They promised me a refund, and the day after i told what? a million listeners on the radio that i had got one. I should likely sue them for something else. To think i may have given them a good reputation... It's really not deserved.

ok, just got off the phone with liz hargreaves at ticketmaster. Who i must say has been absolutely lovely about this.


Ticketmaster have arranged for me to have all money (in excess of the value of the cheque sent to me by aeg live) refunded to my account within five days.

This means full refund.


On speaking to trading standards today. they confirmed this piece of legislation..
which renders ticketmaster liable in cases where you are claiming restricted view.

"price indication (resale of tickets) regulation 1994

any feature that would adversely affect the ticket holders view will have to be made known to them"


I am not sure what prompted this sudden resolution, maybe my day trip to see aeg them convinced them that just maybe they should do the right thing.. here is the text of a letter sent to ticketmaster by me yesterday. I know this arrived at their head office this morning.




Here's my letter, hope it helps. If anyone wants any help with this, please org note me..

Knowing how ticketmasters' system works they in my opinon have been screwed over by Aeg.


Dear Sir/Madam,



I have been a customer of ticketmaster for over a decade and it saddens me to have to write this letter.

Back in May, i purchased a ticket to see Prince on the opening night of his London residency at the o2 arena.

I purchased a vip ticket that promised me.. "THE BEST SEATS IN THE FLOOR SECTION “
this was the sole reason for purchasing the ticket and I paid a hefty premium .

i took it on faith that when you said the best seats, you meant the best seats.. i had no way of confirming or denying this since my tickets never arrived at my house as they were supposed to and as I had paid for.

The first time i saw which seat i was allocated, was when i got to the o2.


On receiving my ticket i found that i was seated in section e1 row e seat 16

As i took my seat i came to realise that this this was a restricted view seat which afforded me very little view of prince since it seemed to basically, for most of the show give a view of the drummer and keyboard player's back side. This was not by anyone's description the "best seats" I phoned Ticketmaster to complain the day afterwards and was directed to Aeg., the promoter. I asked Ticketmaster for Aeg’s contact details and was told that they had been instructed NOT to give them out. This seemed overly bureaucratic and not really in keeping with the point of “Customer service”


On August 28th, 2007, Maxine (surname unknown) who worked in the hospitality office at Aeg-live confirmed to me that the seat I was given had a restricted view along with many of them at the back of the stage. She also offered that as well as having restricted view, the sound in those seats was also very poor on that specific night.





I find this situation totally unacceptable. i did not receive the service advertised and paid for, and after speaking to aeg live and several members of ticketmaster staff, who have all been very polite and very pleasant, I have yet to receive anything like a satisfactory offer.


I have spoken to trading standards via consumerdirect.gov.uk and they have informed me that you are in breach of contract. Under the sale of goods act 1979, the ticket sold was not as described, From a personal point of view, it was the exact opposite of what was promised.

Further to that by selling restricted view tickets without making clear to the consumer that you are doing so, you are breaking the law. I draw your attention to the case of Clive Moss who was fined £17,000 for this in 2006

Further to that by selling tickets without identifying seat locations, you were also breaking the law.
(I note that around the 20th-28th august, you did correct this and proceed to let people who were vip’s know the position of their seats from the time of booking- you did continue selling tickets that were restricted view under the description “best seats in the house”


I wish a full refund to be made to my card within fourteen days of the date of this letter.. I also wish to have included a refund of £4.95 postage costs, since the tickets never actually reached me in the post. I waited in a full day only to find they had been sent back to the o2.

I also suggest that you keep a tighter leash on Aeg, a quick glance round the Prince fan forums suggest that there are maybe thousands of disgruntled fans out there who have been ripped off in this way , and since under the sale of goods act, YOU are legally liable for their actions, it’s in your interest. They seem reckless. What they are supplying as V.I.P. is more like R.I.P. O.F.F.*


Ticketmaster is the first place I look when I want tickets for events, I hope to keep things that way.

I look forward to your rapid response.

Yours,
[Edited 11/23/07 10:03am]

ok, just got off the phone with liz hargreaves at ticketmaster. Who i must say has been absolutely lovely about this.


Ticketmaster have arranged for me to have all money (in excess of the value of the cheque sent to me by aeg live) refunded to my account within five days.

This means full refund.


On speaking to trading standards today. they confirmed this piece of legislation..
which renders ticketmaster liable in cases where you are claiming restricted view.

"price indication (resale of tickets) regulation 1994

any feature that would adversely affect the ticket holders view will have to be made known to them"


I am not sure what prompted this sudden resolution, maybe my day trip to see aeg them convinced them that just maybe they should do the right thing.. here is the text of a letter sent to ticketmaster by me yesterday. I know this arrived at their head office this morning.




Here's my letter, hope it helps. If anyone wants any help with this, please org note me..

Knowing how ticketmasters' system works they in my opinon have been screwed over by Aeg.


Dear Sir/Madam,



I have been a customer of ticketmaster for over a decade and it saddens me to have to write this letter.

Back in May, i purchased a ticket to see Prince on the opening night of his London residency at the o2 arena.

I purchased a vip ticket that promised me.. "THE BEST SEATS IN THE FLOOR SECTION “
this was the sole reason for purchasing the ticket and I paid a hefty premium .

i took it on faith that when you said the best seats, you meant the best seats.. i had no way of confirming or denying this since my tickets never arrived at my house as they were supposed to and as I had paid for.

The first time i saw which seat i was allocated, was when i got to the o2.


On receiving my ticket i found that i was seated in section e1 row e seat 16

As i took my seat i came to realise that this this was a restricted view seat which afforded me very little view of prince since it seemed to basically, for most of the show give a view of the drummer and keyboard player's back side. This was not by anyone's description the "best seats" I phoned Ticketmaster to complain the day afterwards and was directed to Aeg., the promoter. I asked Ticketmaster for Aeg’s contact details and was told that they had been instructed NOT to give them out. This seemed overly bureaucratic and not really in keeping with the point of “Customer service”


On August 28th, 2007, Maxine (surname unknown) who worked in the hospitality office at Aeg-live confirmed to me that the seat I was given had a restricted view along with many of them at the back of the stage. She also offered that as well as having restricted view, the sound in those seats was also very poor on that specific night.





I find this situation totally unacceptable. i did not receive the service advertised and paid for, and after speaking to aeg live and several members of ticketmaster staff, who have all been very polite and very pleasant, I have yet to receive anything like a satisfactory offer.


I have spoken to trading standards via consumerdirect.gov.uk and they have informed me that you are in breach of contract. Under the sale of goods act 1979, the ticket sold was not as described, From a personal point of view, it was the exact opposite of what was promised.

Further to that by selling restricted view tickets without making clear to the consumer that you are doing so, you are breaking the law. I draw your attention to the case of Clive Moss who was fined £17,000 for this in 2006

Further to that by selling tickets without identifying seat locations, you were also breaking the law.
(I note that around the 20th-28th august, you did correct this and proceed to let people who were vip’s know the position of their seats from the time of booking- you did continue selling tickets that were restricted view under the description “best seats in the house”


I wish a full refund to be made to my card within fourteen days of the date of this letter.. I also wish to have included a refund of £4.95 postage costs, since the tickets never actually reached me in the post. I waited in a full day only to find they had been sent back to the o2.

I also suggest that you keep a tighter leash on Aeg, a quick glance round the Prince fan forums suggest that there are maybe thousands of disgruntled fans out there who have been ripped off in this way , and since under the sale of goods act, YOU are legally liable for their actions, it’s in your interest. They seem reckless. What they are supplying as V.I.P. is more like R.I.P. O.F.F.*


Ticketmaster is the first place I look when I want tickets for events, I hope to keep things that way.

I look forward to your rapid response.

Yours,
[Edited 11/23/07 10:03am]

to aeg-suck.

No one mentioned confidentially at any point, and to be honest. To get me to shut up would have cost a lot more money than a refund for a prince ticket... did they mention confidentiality to you? (if they did, perhaps you better org note me!) once i get the money back , i will have no futher cause to talk about it.


so, you got your money back too?

excellent.

glyn said:

Got the call earlier today. Did anyone mention a confidentiality clause as part of the full refund to you, Reason given was they didn't want to be bogged down with so many court appearances and the bad publicity, would of saved a lot of time and bother if they'd thought about that a long time ago. Me thinks the real reason is the piss poor defence they put together they must of forgotten about that little thing known as the internet were they left so much evidence behind?

For those who wish to see the full legislation its here:

http://www.opsi.gov.uk/si...8_en_1.htm

It was designed to cover the loophole about touts having to advertise the face value of tickets presale