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Thread started 03/06/21 3:34am

spitty

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Issues with Prince Official Store

Hi

I ordered SOTT LP & CD in June 2020. Including shipping a price of more than 500USD. They tried to deliver my items in october. Unfortunately i was out of the country for 2.5 weeks. During that time i organised all my postal matters professionally. Unfortunately it's not possible to do any prophylactic steps when they use FEDEX. So my items were sent back. That was october 2020. Since then i reached them several times per mail and i get always the same answer: we did note get the items back till now. After such a long time since preorder I'm not able to start a inquiry for a refund at paypal anymore.

So. i payed 500$ and did not get any of my stuff. The answer since month is always the same. I'm well aware that the covid situation is complicated. But since the sitation is complicated they have to prepare themselves for any issues and try solving problems situational.

I'm tired and fed up. And this is definetly the absolute last time i ordered at that place. The customer service is just really really bad. It already took way more time then expected to get my 1999 deluxe.

It really looks like I lost my money. Beware when you order at that place. Not good.

Spitty

(Switzerland)

[Edited 3/6/21 3:37am]

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Reply #1 posted 03/06/21 9:24am

ufoclub

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Wow, $500 is no joke. That's horrible. They should refund you.

I do know with Fedex in the U.S. you can go online and change an item to be delivered to a Fedex station.

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Reply #2 posted 03/06/21 10:11am

2freaky4church
1

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Yea, it should have special vault music.

All you others say Hell Yea!! woot!
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Reply #3 posted 03/06/21 11:27am

RODSERLING

Why Don't you buy on Amazon ?
It s cheaper and sure.
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Reply #4 posted 03/06/21 11:40am

spitty

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yes. you are right. i will never buy from official prince store again. itโ€˜s cheaper AND faster to buy stuff from other sources. i was excited and lookin very much forward for this release. i preordered the first day possible. iโ€˜m totally disappointed now. it feels super shit not to have any possibilities to solve this problem. 500$ is a serious amount of money... totally disappointed by official prince store. never again.
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Reply #5 posted 03/06/21 11:59am

PRNinPrint

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Sorry to hear that. I personally never order anything from the Prince store. I have other [cheaper] sources. The FedEx here always throws boxes on my porch and then leaves. But I also do wonder why people order stuff and then leave for vacation, work or whatnot? It's like putting stuff on eBay and then leave for vacation. I'm like: WTH? I always avoid those sellers.

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Reply #6 posted 03/06/21 12:20pm

spitty

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ok. i ordered in june and wasnโ€™t around in october...
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Reply #7 posted 03/06/21 12:36pm

onlyforaminute

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I know for a period of time getting through to customer service online was a problem especially nearer the holidays then it cleared up. I was able to get through. I can only speak for the states though. I'd say try again through their online customer service.
Time keeps on slipping into the future...


This moment is all there is...
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Reply #8 posted 03/06/21 4:56pm

lustmealways

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chargeback those fuckers and take every red cent back

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Reply #9 posted 03/06/21 9:35pm

kewlschool

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All my orders last year took 2 months to get from the date items where to be in stock. So with pre-order it was 2 months and 2 weeks to get the products. I had to contact them 3 times before they finally gave me an email with an actual update. And there excuse is the pandemic. The truth is the people in charge of the site are incompetent. I deal with other on line sites and they have no problems or excuses. If you have a supplier not able to supply you promptly-you change suppliers.

I bought my SOTT super Deluxe through Amazon because of the site's lack of customer care.

Yelp reviews and contacting the states better business bureau are ways of expressing your point of view.

[Edited 3/6/21 21:37pm]

99.9% of everything I say is strictly for my own entertainment
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Reply #10 posted 03/07/21 5:09am

spitty

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Thanx for the answers. It looks like I'm not the only one with issues. sad

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Reply #11 posted 03/10/21 8:06am

Se7en

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I've only dealt with the Prince store a few times, but never for music.

I feel that Amazon is the #1 place to shop for this kind of thing when it comes to Prince stuff. You need that kind of professional storefront with customer service in case anything goes wrong (which it probably will) or to avoid the stuff being painfully delayed (which it will probably be).

I got the 1999: SDE from Amazon, and it came with the corner slightly dented. Nobody's fault, but a quick email to Amazon and a new one was on the way BEFORE the one I had was shipped back. And, this was when there seemed to be a shortage of them for some reason. The replacement was also at the discounted price of when I bought it, not at the ballooned price it had reached.

I don't think the Prince Store would be so accomodating.

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Reply #12 posted 03/10/21 8:13am

savagedreams

im not sure i fully understand. are they refusing to send it back out to you?

.

if i read it right, they just recieved that package back to them now? i work in international shipping, in the best of times thats not uncommon with a returned package to take that long going back through customs, and especially with the current situation of carriers and customs being overwhelemd with packages now. the estate have zero control over that.

[Edited 3/10/21 8:14am]

[Edited 3/10/21 8:16am]

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Reply #13 posted 03/12/21 1:48pm

purplethunder3
121

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If they won't refund you, call your credit card company.

"Music gives a soul to the universe, wings to the mind, flight to the imagination and life to everything." --Plato
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Reply #14 posted 04/01/21 11:38am

spitty

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Thanks for your answers. No, they say, that they did not recieve the package till now (because covid is causing delay). But there is absolutely no communication by them. Everytime i contact them the response is: we did not get the package till now. we will contact you whenever we will receive it.

It was sent back around october 20 in 2020! Really total frustrating...

I will contact VISA next week. Unfortunately PayPal can do nothing anymore - I ordered nearly 1 year ago. Never again.

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Reply #15 posted 04/01/21 11:55am

RODSERLING

For what it worth, I think the mods should stick your topic.
Someone from the estate will obviously come here some day, and see your sticky thread.

That's bad publicity in the main Prince community, and they don't like that.
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Reply #16 posted 04/01/21 1:05pm

POOK

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POOK STILL WAIT FOR CRYSTAL BALL!

POOK KID

P o o |/,
P o o |\
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Reply #17 posted 04/01/21 8:34pm

purplethunder3
121

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POOK said:

POOK STILL WAIT FOR CRYSTAL BALL! POOK KID

"Music gives a soul to the universe, wings to the mind, flight to the imagination and life to everything." --Plato
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Reply #18 posted 04/03/21 7:58am

gsmith5678

I'm approaching the 25th anniversary of the time I ordered a 'Most Beautiful Girl In The World' compact mirror from Paisley Park for my girlfriend.

She's my wife now, and regularly asks "Where's my damn compact?"

I'm beginning to think it's not coming.

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Reply #19 posted 04/03/21 8:32am

kingricefan

lol lol

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Reply #20 posted 04/04/21 7:12am

muleFunk

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Se7en said:

I've only dealt with the Prince store a few times, but never for music.

I feel that Amazon is the #1 place to shop for this kind of thing when it comes to Prince stuff. You need that kind of professional storefront with customer service in case anything goes wrong (which it probably will) or to avoid the stuff being painfully delayed (which it will probably be).

I got the 1999: SDE from Amazon, and it came with the corner slightly dented. Nobody's fault, but a quick email to Amazon and a new one was on the way BEFORE the one I had was shipped back. And, this was when there seemed to be a shortage of them for some reason. The replacement was also at the discounted price of when I bought it, not at the ballooned price it had reached.

I don't think the Prince Store would be so accomodating.

I agree 100% with you.
Can't go wrong with Amazon.

I was pissed because they didn't offer a automatic MP3 on Amazon Music for these releases but I will never order from the Prince store again.

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Reply #21 posted 04/04/21 9:48am

IAdoreWeronika

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gsmith5678 said:

I'm approaching the 25th anniversary of the time I ordered a 'Most Beautiful Girl In The World' compact mirror from Paisley Park for my girlfriend.



She's my wife now, and regularly asks "Where's my damn compact?"



I'm beginning to think it's not coming.


Don't worry . It will finally arrive
in 3121๐Ÿ‘
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Reply #22 posted 04/22/21 5:36am

gsmith5678

IAdoreWeronika said:

gsmith5678 said:

I'm approaching the 25th anniversary of the time I ordered a 'Most Beautiful Girl In The World' compact mirror from Paisley Park for my girlfriend.

She's my wife now, and regularly asks "Where's my damn compact?"

I'm beginning to think it's not coming.

Don't worry . It will finally arrive in 3121๐Ÿ‘

biggrin Well that will certainly bring a smile to my by-then 152 year-old face.

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Reply #23 posted 04/22/21 7:52am

Vannormal

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RODSERLING said:

For what it worth, I think the mods should stick your topic. Someone from the estate will obviously come here some day, and see your sticky thread. That's bad publicity in the main Prince community, and they don't like that.

-

That !!

-

"The whole problem with the world is that fools and fanatics are always so certain of themselves.
And wiser people so full of doubts"
(Bertrand Russsell 1872-1972)
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Reply #24 posted 04/25/21 5:45am

jfenster

POOK said:


POOK STILL WAIT FOR CRYSTAL BALL!

POOK KID

Damn...from 1997??
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Reply #25 posted 04/25/21 7:12am

IAdoreWeronika

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gsmith5678 said:



IAdoreWeronika said:


gsmith5678 said:

I'm approaching the 25th anniversary of the time I ordered a 'Most Beautiful Girl In The World' compact mirror from Paisley Park for my girlfriend.



She's my wife now, and regularly asks "Where's my damn compact?"



I'm beginning to think it's not coming.



Don't worry . It will finally arrive in 3121๐Ÿ‘


biggrin Well that will certainly bring a smile to my by-then 152 year-old face.


falloff
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Reply #26 posted 04/25/21 4:39pm

paddypurple

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Hmmm... I only ever bought a t shirt from there, but I didn't have any issues. I don't live in the States unfortunately so I don't use the site.

"Wish eye had a dollar 4 everytime U say, don't U miss the feeling Music gave u, back in the day"
- Prince (2004)
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Reply #27 posted 04/26/21 3:52am

jaawwnn

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Yah, I preordered Originals from them, took them 2-3 months to actually send it, then got caught in loads of custom charges, cost a bomb in the end. Is what it is, they are not set up for international orders or volume and I won't be ordering from them again. shrug

"I think people ought to know that we're anti-fascist, we're anti-violence, we're anti-racist and we're pro-creative. We're against ignorance."
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Reply #28 posted 04/26/21 4:27am

jfenster

If the reissue of crystal ball gets delayed does that mean he's still alive?
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Reply #29 posted 04/26/21 5:23am

OldFriends4Sal
e

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moderator

I decided to order ...

I hope there are no complications

Paisley Park Exhibition Series - Guitar & Bass Edition

#ALBUMSSTILLMATTER
That's what U want, TRANSCENDENCE. When that happens, O Boy -Prince 2015
https://www.youtube.com/w...nm2Qq6QTFs
#IDEFINEME
https://www.youtube.com/w...XfF2cimj7I
Never No Time To Play...
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