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Thread started 06/26/03 2:40pm

mctague

NEWS shipments delayed

Just got this email from NPG Music Club; sounds familiar.

Hello from the NPG Music Club Official Store,

We would like to apologize for the delay in shipping out your N.E.W.S.
CD. Due to overwhelming demand and some unexpected delays, we were not
able to ship June 25th as originally planned. We have the first batch of
CDs going out Friday, June 27th. We will have an even larger batch
shipping early next week. Once we charge your card, you will be getting
your order shipped within 24 hours. If you do not get your CD in this
batch of shipments, you will be getting your CD shipped around mid-July,
when the next batch of CDs are completed and sent from the manufacturer.
Rest assured, you will still be getting your CD before it is available
in stores or to the rest of the public. If you have not gotten an email
letting you know your card was charged by next Wednesday, this means you
were not sent your order in this first wave and will be getting it in
the next wave.

Please bear with us as we deal with these back orders. We are doing
everything possible to get you your CD as quickly as possible.

Thanks,
NPG Music Club Official Store

[Thanks to everyone who sent this in! -Ben]
  - E-mail - orgNote - Report post to moderator
Reply #1 posted 06/30/03 12:53am

njoy

The NPGMC should have informed us immediately that the cd would also be available in the shops very soon. Then they could have saved the trouble of sending out all those cd's.

The NPGMC:
Year one: bad music
Year two: good music, but bad planning
Year three: Good site. Music: we'll see. Planning: starting bad (again) !!!
njoy
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Reply #2 posted 06/30/03 11:08am

savoirfaire

avatar

njoy said:

The NPGMC should have informed us immediately that the cd would also be available in the shops very soon. Then they could have saved the trouble of sending out all those cd's.

The NPGMC:
Year one: bad music
Year two: good music, but bad planning
Year three: Good site. Music: we'll see. Planning: starting bad (again) !!!
njoy


In an ideal world, nothing goes wrong, and no delays occur. Yes, it is true that you ordered a product for a certain date and it is now delayed. This is unfortunate.

However, NPGMC scores big points in my book for being accountable and keeping the lines of communication open. No person, or business is perfect, and we as consumers are much more forgiving just as long as we are informed about the progress of our product. For this reason, I feel that NPGMC is doing a terrific job thus far, for 2003.
"Knowledge is preferable to ignorance. Better by far to embrace the hard truth than a reassuring faith. If we crave some cosmic purpose, then let us find ourselves a worthy goal" - Carl Sagan
  - E-mail - orgNote - Report post to moderator
Reply #3 posted 06/30/03 2:50pm

Giovanni777

avatar

I just got this e-mail, so it looks like mine will be shipping now.

Dear Giovanni Diorio,

Thank you for ordering from musictoday.com. Your customer number is XXX. Your order number is YYY. Your order is being processed and will be shipped promptly.

I'll decide how I feel about the music when I can listen to it in my house, on my system.

Peace.

G.
"He's a musician's musician..."
  - E-mail - orgNote - Report post to moderator
Reply #4 posted 06/30/03 3:34pm

Controversy197
6

avatar

Yeah I got the confirmation email. So I presume if you were one of the first to order then you will get it in the first shipment.
----------------------------------------------

Some way, some how
I've just got to have fun!!
  - E-mail - orgNote - Report post to moderator
Reply #5 posted 06/30/03 3:47pm

SummerRain

confuse I haven't got a confirmation email, but the charge for the CD has been credited to credit card. woot! mr.green
  - E-mail - orgNote - Report post to moderator
Reply #6 posted 06/30/03 5:47pm

npg4vr

I WAS ONE OF THE LAST TO ORDER , (2 DAYS BEFORE THE SHIPPING DATE) I WAS SENT AN EMAIL TODAY WITH A CONFIRMATION # AND WAS TOLD IT WOULD SHIP PROMPTLY

I GUESS MAYBE THEY ARE SHIPPING AT RANDOM
  - E-mail - orgNote - Report post to moderator
Reply #7 posted 06/30/03 9:06pm

cloud9mission

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they must have so many members though
  - E-mail - orgNote - Report post to moderator
Reply #8 posted 07/01/03 2:05pm

ThomasBjj

I wish Prince and his club the best, but I think everyone should cancel thier order. NPGMC/NewFunk/Prince have had such poor business practices, they deserve a zero-tolerance policy.

After all the crap they got (deservedly so) they STILL DELAY shipment??? What in the world is going on over there!? I cannot comprehend how something could be run so poorly.
  - E-mail - orgNote - Report post to moderator
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