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NPGMC official response to download problems PaisleyPark9 said: simon319 said: I'm not buying Musicology off the net (rather wait for the CD proper )
but I tried the Controversy d'l to see if it'll work for me and it seems a very smooth operation , good work guys. Glad 2 hear it. Seriously, we need more positive reports. We know a large number of members are able 2 connect and get the music successfully. We have the stats. Let's not let a few people ruin it 4 everyone. here was my response to that: What are you talking about? It's good to know that after buying everything prince has released in his entire career the, and for 20 years now doing so the day it was released, being a member of this club since the day it started, spending $225 on club membership fees, and spending hundreds of dollars to see him in concert, you, as his public representative have excluded me from "everyone" and lumped me in with the "few people ruining it".
I pointed out on this very forum a full month ago that there would be problems with the WMA format you intended to use. I pointed out that it was going to be a problem for Mac users, I pointed out it would be a problem for iPod users from both platforms, I pointed out that it would be a problem for people with older windows systems. I asked many times that alternatives be made available. I even suggested possible alternatives, including the two most reasonable - Mirror the content on the iTunes music store and get additional sales - sales to the "few people" as you say it, who are not addressed by your WMA format you have insisted on sticking with. - Drop the DRM as it doesn't work. The entire musicology album was available for download before the store even opened. And if the music can be burned to a CD, somebody somewhere will post an MP3 of the result. In a futile attempt to stop this, you have stopped many honest people from buying the music. Those "few people" as you put it represent the vast majority of the legal online music buying public. I have bought dozens of songs from the iTunes music store - a very easy process. I can preview the songs before I buy them. I can listen to the songs on other computers in my house without copying the songs to the other computers, I can load the songs into my iPod and listen to them in the car or anywhere else I want to. Apple's store doesn't sell 2 1/2 million songs/week because the songs aren't illegally available for free elsewhere, they sell 2 1/2 million songs a week because they make it easy for people to be customers. Windows users are as welcome as Mac users. How do your stats factor in the users like me who refuse to even attempt to buy the music until there are legal ways to both burn a CD and copy it to an iPod? This is the first time since I became a Prince fan 20 years ago that I didn't buy a new album the first day it was made available. thus far there has been no response form PaisleyPark9 to my post. (btw: duplicated the post here since this is an issue with his music as much as it is an issue with the NPGMC - in fact, you don't have to be an NPGMC member to buy this music and be impacted by this issue) [This message was edited Wed Mar 31 11:19:04 2004 by alandail] | |
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alandail said:[quote]PaisleyPark9 said:[quote]
here was my response to that: What are you talking about? It's good to know that after buying everything prince has released in his entire career the, and for 20 years now doing so the day it was released, being a member of this club since the day it started, spending $225 on club membership fees, and spending hundreds of dollars to see him in concert, you, as his public representative have excluded me from "everyone" and lumped me in with the "few people ruining it".
I'd lump you with the whiners and moaners. |
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alandail said:[quote] PaisleyPark9 said: here was my response to that: What are you talking about? It's good to know that after buying everything prince has released in his entire career the, and for 20 years now doing so the day it was released, being a member of this club since the day it started, spending $225 on club membership fees, and spending hundreds of dollars to see him in concert, you, as his public representative have excluded me from "everyone" and lumped me in with the "few people ruining it".
I pointed out on this very forum a full month ago that there would be problems with the WMA format you intended to use. I pointed out that it was going to be a problem for Mac users, I pointed out it would be a problem for iPod users from both platforms, I pointed out that it would be a problem for people with older windows systems. I asked many times that alternatives be made available. I even suggested possible alternatives, including the two most reasonable - Mirror the content on the iTunes music store and get additional sales - sales to the "few people" as you say it, who are not addressed by your WMA format you have insisted on sticking with. - Drop the DRM as it doesn't work. The entire musicology album was available for download before the store even opened. And if the music can be burned to a CD, somebody somewhere will post an MP3 of the result. In a futile attempt to stop this, you have stopped many honest people from buying the music. Those "few people" as you put it represent the vast majority of the legal online music buying public. I have bought dozens of songs from the iTunes music store - a very easy process. I can preview the songs before I buy them. I can listen to the songs on other computers in my house without copying the songs to the other computers, I can load the songs into my iPod and listen to them in the car or anywhere else I want to. Apple's store doesn't sell 2 1/2 million songs/week because the songs aren't illegally available for free elsewhere, they sell 2 1/2 million songs a week because they make it easy for people to be customers. Windows users are as welcome as Mac users. How do your stats factor in the users like me who refuse to even attempt to buy the music until there are legal ways to both burn a CD and copy it to an iPod? This is the first time since I became a Prince fan 20 years ago that I didn't buy a new album the first day it was made available. thus far there has been no response form PaisleyPark9 to my post. (btw: duplicated the post here since this is an issue with his music as much as it is an issue with the NPGMC - in fact, you don't have to be an NPGMC member to buy this music and be impacted by this issue) [This message was edited Wed Mar 31 11:19:04 2004 by alandail] Are you crazy? PaisleyPark9's response to you was a thank you for posting positive feedback as opposed to all the negative feedback that has been posted all over their U Tell Us forums. They were NOT lumping you in with the 'few people' that are 'ruining' it. Just the opposite. They told you that they were glad to hear that you had no problem with downloading 'Controversy' and wanted your post to be an example to others to post more positive feedback. Is this another cultural/language problem? | |
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no - his response wasn't to me, but rather to someone who didn't have a problem. In his response, he pretty much blames the problems they have created on the people who are having them. THey have set up a download service that
- makes it illegal for a mac user to burn a cd - makes it illegal for an iPod owner, mac or windows, to copy the music to the iPod or other MP3 player - they have even disabled using WMA based portable music players. - has caused many other problems for users, both Mac and Windows Now instead of acknowledging that there are problems, they are blaming the people complaining about the problems. | |
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alandail said:[quote] PaisleyPark9 said: here was my response to that: What are you talking about? It's good to know that after buying everything prince has released in his entire career the, and for 20 years now doing so the day it was released, being a member of this club since the day it started, spending $225 on club membership fees, and spending hundreds of dollars to see him in concert, you, as his public representative have excluded me from "everyone" and lumped me in with the "few people ruining it".
I pointed out on this very forum a full month ago that there would be problems with the WMA format you intended to use. I pointed out that it was going to be a problem for Mac users, I pointed out it would be a problem for iPod users from both platforms, I pointed out that it would be a problem for people with older windows systems. I asked many times that alternatives be made available. I even suggested possible alternatives, including the two most reasonable - Mirror the content on the iTunes music store and get additional sales - sales to the "few people" as you say it, who are not addressed by your WMA format you have insisted on sticking with. - Drop the DRM as it doesn't work. The entire musicology album was available for download before the store even opened. And if the music can be burned to a CD, somebody somewhere will post an MP3 of the result. In a futile attempt to stop this, you have stopped many honest people from buying the music. Those "few people" as you put it represent the vast majority of the legal online music buying public. I have bought dozens of songs from the iTunes music store - a very easy process. I can preview the songs before I buy them. I can listen to the songs on other computers in my house without copying the songs to the other computers, I can load the songs into my iPod and listen to them in the car or anywhere else I want to. Apple's store doesn't sell 2 1/2 million songs/week because the songs aren't illegally available for free elsewhere, they sell 2 1/2 million songs a week because they make it easy for people to be customers. Windows users are as welcome as Mac users. How do your stats factor in the users like me who refuse to even attempt to buy the music until there are legal ways to both burn a CD and copy it to an iPod? This is the first time since I became a Prince fan 20 years ago that I didn't buy a new album the first day it was made available. thus far there has been no response form PaisleyPark9 to my post. (btw: duplicated the post here since this is an issue with his music as much as it is an issue with the NPGMC - in fact, you don't have to be an NPGMC member to buy this music and be impacted by this issue) [This message was edited Wed Mar 31 11:19:04 2004 by alandail] Well I hear you, I think that people aren't getting your point. I don't feel that the moderator was trying to insult you I think he was giving you a compliment. I think your response is a very informative "I told you so" You raise good points that as I read it maybe NPGMC should listen too. I think you are right sometimes in our zest to punish the criminal we punsih the innocent and that is another point I think you were making. I don't think you are being negative but I can also see how someone might think that you are. I hope they will be able to realize that you are just giving them viable opitions to make more money! I mean who can argue with that? Anyway thanks for the post. Peace THE CARDINAL HAS SPOKEN!!! | |
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chiltonmusic said: Well I hear you, I think that people aren't getting your point. I don't feel that the moderator was trying to insult you I think he was giving you a compliment. Oh chilton, reading is fundamental. PP9 was responding to somebody else NOT alandail, as has been previously pointed out. Alan respoinded to PP9's post. That said, I thought Mac users were able to access the music (if they meet the system requirements) http://www.prince.org/msg/13/86875 | |
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clipped duplicate post [This message was edited Wed Mar 31 14:01:47 2004 by alandail] | |
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Universaluv said: chiltonmusic said: Well I hear you, I think that people aren't getting your point. I don't feel that the moderator was trying to insult you I think he was giving you a compliment. Oh chilton, reading is fundamental. PP9 was responding to somebody else NOT alandail, as has been previously pointed out. Alan respoinded to PP9's post. That said, I thought Mac users were able to access the music (if they meet the system requirements) http://www.prince.org/msg/13/86875 Mac users can now download and play the songs in windows media player 9 for the mac, but there remains no legal way to burn the music to a CD or copy it to an iPod. Windows users, when it works, are able to burn CDs, but also are not able to copy it to music players, not even MWA based music players. I just bought the only available track - the musicology single - off of the iTunes music store. I literally a matter of seconds of finding the track at the store, I had it on my iPod and could burn a CD if I wanted to, both legally and conveniently. Why no provide this option for all of the NPGMC content? | |
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I guess it was a cultural/language problem....MINE! Sorry alandail, I missed that the original post was from simon319. I apologize. I don't know how long you've been a Member, but the Club has been Windowscentric from the very first day in February 2001. Does anyone else remember all the complaints from the Mac users about the unfriendly 'Applemosphere'? They've always been a problem for Mac users. Now having said that, they have been trying hard to come up with solutions for people's various needs. Maybe they'll come up with an iPod solve.... | |
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Jestyr said: I guess it was a cultural/language problem....MINE! Sorry alandail, I missed that the original post was from simon319. I apologize. I don't know how long you've been a Member, but the Club has been Windowscentric from the very first day in February 2001. Does anyone else remember all the complaints from the Mac users about the unfriendly 'Applemosphere'? They've always been a problem for Mac users. Now having said that, they have been trying hard to come up with solutions for people's various needs. Maybe they'll come up with an iPod solve....
I've been a member since then - I actually was on the verge of being hired to fix the problem with the original club when they were fired for their poor mac support. Mac support has mostly been good since then - there was another brief episode where videos were only available as WMV format, but that was quickly corrected and not that big a deal since it was just old stuff most people already had. This current situation is very much like what the original club had - it's like they learned nothing from that experience. | |
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Good 4 u Alandail - succinctly put! 
Futile, but succinctly put!   | |
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All it would take is a post from the moderators that all club content will be mirrored at the iTunes store and 99% of the complaints would completely go away. I would be the first to thank them for listening to their customers. I wouldn't even mind it if there was a 1 week delay in putting the music up at the iTunes store to maximize having the people who can use either going directly to the NPGMC to buy their downloads. The price advantage alone likely is enough for that, though. | |
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alandail said: Jestyr said: I guess it was a cultural/language problem....MINE! Sorry alandail, I missed that the original post was from simon319. I apologize. I don't know how long you've been a Member, but the Club has been Windowscentric from the very first day in February 2001. Does anyone else remember all the complaints from the Mac users about the unfriendly 'Applemosphere'? They've always been a problem for Mac users. Now having said that, they have been trying hard to come up with solutions for people's various needs. Maybe they'll come up with an iPod solve....
I've been a member since then - I actually was on the verge of being hired to fix the problem with the original club when they were fired for their poor mac support. Mac support has mostly been good since then - there was another brief episode where videos were only available as WMV format, but that was quickly corrected and not that big a deal since it was just old stuff most people already had. This current situation is very much like what the original club had - it's like they learned nothing from that experience. Oh Lord - it IS like a time warp. I just discovered that the Xpectation track "Xotica" has the same skip in it that it did when it was first posted on New Year's Day 2003!!!! unREAL! | |
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It's these stories that have made me very wary of the site. I have a friend of mine whose account was rendered inoperative a year ago and he got so frustrated he hasn't bothered to get back in.
Back when the NPG store was open, delivery was pretty reliable. But after the store was on its way out, and the Crystal Ball was available for pre-order on the 1-800 number, I gave them my credit card info and waited for over a YEAR to get my copy. Then the set actually came out in the store so I cancelled my pre-order. Since then I have been wary of buying anything off the site. Sony, Apple, whoever needs to help him get his site straight. I love the lil' fella to death, but he needs to get that super-suspect site situated. Good night, sweet Prince | 7 June 1958 - 21 April 2016
Props will be withheld until the showing and proving has commenced. -- Aaron McGruder | |
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Jestyr said: alandail said: I've been a member since then - I actually was on the verge of being hired to fix the problem with the original club when they were fired for their poor mac support. Mac support has mostly been good since then - there was another brief episode where videos were only available as WMV format, but that was quickly corrected and not that big a deal since it was just old stuff most people already had. This current situation is very much like what the original club had - it's like they learned nothing from that experience. Oh Lord - it IS like a time warp. I just discovered that the Xpectation track "Xotica" has the same skip in it that it did when it was first posted on New Year's Day 2003!!!! unREAL! You're kidding! I thought they'd fixed it. Later downloads were corrected. Better point it out to them. There are three sides to every story. My side, your side, and the truth. And no one is lying. Memories shared serve each one differently | |
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