Anyone else having trouble logging in?

I am using the same browser I have used for all my purchases, my cookies are enabled, but for some reason when I went to the site it did NOT recognize my account.

I see they have enabled a log-in feature... but since initially accounts were created without passwords, I don't have a password... and the "password retrieval" feature leads me to an error page.

Then when I try to create a new account during purchase, it says "an account with this email already exists please log in." With what password? This is really ridiculous.

Prince & company, please get your shit together.

I have emailed them, and so far, they have not been of any help.

[Edited 3/2/13 1:36am]

No problem here.

The very first time I visited and downloaded the initial batch of tracks, I created an account and password.

I think the second time I visited for the new track(s) they added, it remembered me (Cached info, cookies or whatever).

The third or fourth time they updated with new stuff, I had to type in all my info again, as if I was a new customer, and it did not prompt me to create a password at all.

Today I've just visited to download the LOL mp4 video and it prompted my for my email and password from the first visit, and it then retrieved all my details.

Consistent huh?

[Edited 3/2/13 4:40am]

The website accepts only one session in a cookie at a time when you are logged on to avoid the use of the same accunt on several computers.

So basically you need to empty the cookies on the machine where you logged in successfully previously to the website. then you will be able to log from any other device.

There you go.

KeithyT said:

The very first time I visited and downloaded the initial batch of tracks, I created an account and password.

I think the second time I visited for the new track(s) they added, it remembered me (Cached info, cookies or whatever).

The third or fourth time they updated with new stuff, I had to type in all my info again, as if I was a new customer, and it did not prompt me to create a password at all.

Today I've just visited to download the LOL mp4 video and it prompted my for my email and password from the first visit, and it then retrieved all my details.

Consistent huh?

[Edited 3/2/13 4:40am]

I tried the "password retrieval" feature but it just directs me to the "oops" page.

ohYeeeeeah said:

The website accepts only one session in a cookie at a time when you are logged on to avoid the use of the same accunt on several computers.

So basically you need to empty the cookies on the machine where you logged in successfully previously to the website. then you will be able to log from any other device.

There you go.

That's the thing. I'm not using any other device. Just the same machine, with the same browser. And the same cookies enabled.

NuPwrSoul said:

KeithyT said:

The very first time I visited and downloaded the initial batch of tracks, I created an account and password.

I think the second time I visited for the new track(s) they added, it remembered me (Cached info, cookies or whatever).

The third or fourth time they updated with new stuff, I had to type in all my info again, as if I was a new customer, and it did not prompt me to create a password at all.

Today I've just visited to download the LOL mp4 video and it prompted my for my email and password from the first visit, and it then retrieved all my details.

Consistent huh?

[Edited 3/2/13 4:40am]

I tried the "password retrieval" feature but it just directs me to the "oops" page.

does the "oops" page have a pic of prince knocking over the lamp from the james brown concert?

cborgman said:

NuPwrSoul said:

I tried the "password retrieval" feature but it just directs me to the "oops" page.

does the "oops" page have a pic of prince knocking over the lamp from the james brown concert?

LOL it should.

cborgman said:

Genesia said:

cborgman said:

does the "oops" page have a pic of prince knocking over the lamp from the james brown concert?

Man, you are on a roll today!

i used to be a mostly comedy orger in GD, then i went almost exclusively P&R for a long time.

now i am trying to bridge the two