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Thread started 11/20/02 9:13am

Savannah

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Results: Top 12 NPGMC Concerns

yes Top 12 Concerns about NPG Music Club yes

#1 The term "at least 4 CDs" led me to believe that there would be more than 4 albums sent during the year, or at least 4 separate albums. 100%

#2 I saw the tourbook ad where an NPGMC Advertisement appeared illustrating album titles and it looked to me like separate planned releases. 85%

#3 I am not happy that NPGMC has sent only 1 cd with mostly previously released music from year 1. 80%

#4 I am disappointed that NPGMC is reportedly releasing a 3 CD set of old songs performed live to customers at the same time that it is being released to retail at a cheaper price. 80%

#5 Whatever happens, good or bad, i'll think twice before signing up next year. 80%

#6 I feel that positive criticism of NPGMC's service is the only way to make it better. 70%

#7 I think NPGMC posts rude commentary responses to consumer concerns on the website or in its cryptic emails. 65%

#8 NPGMC in the past 10 months has not sent me what I would call exclusively new music. %60

#9 I agree that NPGMC is guilty of false advertising through a PR company posting misleading information that subscribers receive books, instruments and other services for $100. 55%

#9 I think the value of the membership was better last year with the downloads.

#10 NPGMC is ending the service on December 31, 2002 and I was misled to believe that it is a year membership.

#11 NPGMC is not answering to my satisfaction, my paying or potential customer inquiry or complaint.

#12 I have or am thinking of complaining to the BBB or Press about the misleading advertising, the poor customer service or a delivery delay/problem.


...so there u have it.
...but if these are the problems that face us..
...then does anyone want to stand up with a good solution?
...take a stand radical man
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Reply #1 posted 11/20/02 11:10am

PhilBH

#1 The term "at least 4 CDs" led me to believe that there would be more than 4 albums sent during the year, or at least 4 separate albums. 100%


To me the term "at least 4 CD's" means 4 discs worth of material. Leagally I would say that the NPGMC covered themselves with this statement.

#2 I saw the tourbook ad where an NPGMC Advertisement appeared illustrating album titles and it looked to me like separate planned releases. 85%


I think the phrasing of the tourbook is along the lines of - join the NPGMC to access these new albums.

One nite alone - shipped and in CD rack

best of prince - not going to be crying over this one (then again the live album could constitute a best of?),

Xenophobia - We never know, we could still see this one

Last December - i never really thought of this as an album title, rather a tab for an an unannouced CD.

#3 I am not happy that NPGMC has sent only 1 cd with mostly previously released music from year 1. 80%


About half the CD is music that we had heard from the first club years downloads. Some of the tracks were proper individual MP3's, whist others were mixed in the NPG Ahdio thingy. People were begging last year for the Ahdio tracks to be available standalone tracks.

#4 I am disappointed that NPGMC is reportedly releasing a 3 CD set of old songs performed live to customers at the same time that it is being released to retail at a cheaper price. 80%


Don't really mind, as long as I still get my copy. Were we ever promised exclusive CD's? Only exclusive I remember is the Premium section of NPG retail.

#5 Whatever happens, good or bad, i'll think twice before signing up next year. 80%


My $100 is well spent, gave an opportunity to be in the 2nd row at a concert, close enough to touch Prince. Cost nothing to go the Afterparty - no performance, but still a Nightclub playing nothing but Prince tunes.

#6 I feel that positive criticism of NPGMC's service is the only way to make it better. 70%


Criticism where it is due is fair enough, but Prince fans are doing nothing but complaining about every little detail and bringing Crystal Ball stories out allthe time. (by the way, I received my Crystal Ball, Got a free t-shirt and additional disc + a free copy of the War cassette, in a special edition packaging. Only had to wait a couple of extra weeks from the retail release, which I also bought.)

#7 I think NPGMC posts rude commentary responses to consumer concerns on the website or in its cryptic emails. 65%


Prince doesn't give them the information, they receive requests every day for answers thay can't supply. Wasn't it recently quoted here that Prince only contacts his staff via text messages on the mobile/cell phone. No wonder the posts are cryptic, they must just be copying what he sent.

#8 NPGMC in the past 10 months has not sent me what I would call exclusively new music. %60


One nite alone? I wasn't expecting exclusive music, just easier access to it.

#9 I agree that NPGMC is guilty of false advertising through a PR company posting misleading information that subscribers receive books, instruments and other services for $100. 55%


Misleading, possibly. Has anyone seen the press releases? We have access to books, instuments, scented candles, the Celebration, concert tickets, sometimes a chat room, the odd downlads.

#9 I think the value of the membership was better last year with the downloads.


No thanks for the downloads, dial up conection in the UK meant it was taking 30 min to an hour per track, with the ahdio show being impossible to downlad due to 2 hour time out with the ISP. Give me CD's anyday, CDR's look ugly compared to printed CD's.

#10 NPGMC is ending the service on December 31, 2002 and I was misled to believe that it is a year membership.


NPGMC 2002 - Hm, 2002 ends 31st December. If you joined after One Nite alone had already shipped what would you be entitled to? Would you expect to receive that album? If so, why should you also have access to the next years first release? We have bought into the 2002 package, not a 12 month subscription like last years club.

#11 NPGMC is not answering to my satisfaction, my paying or potential customer inquiry or complaint.


They have no answers to give sadly. No excuse I know, but until we reach the end of the year, please reserve all criticism.

#12 I have or am thinking of complaining to the BBB or Press about the misleading advertising, the poor customer service or a delivery delay/problem.


Sure, go ahead and complain if you feel you have received a bum deal. I am satisfied after this years club, and, if givn the chance, will rejoin next year.

If anyone from Prince's camp bothers to read these messages (and who could blame them for not), don't let people put you off doing the club again next year. I love being able to buy direct from a music artist, and have done that more often these days (Ellen Reid, Thea Gilmore, Michelle Branch and more.)
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Reply #2 posted 11/20/02 11:10am

mediadarling

I think all members who frequent the org & are upset with this club should work on drafting an e-mail expressing our dissatisfaction. Make it an articulate, coherent, thorough & complete list of our grievances & have the courage enough to sign it, with at the very least, your "famname." End the letter (which should be sent by e-mail, fax & in printed form) noting our intent to complain as a "collective" to the Better Business Bureau if our concerns are not addressed in an acceptable fashion within a specific time frame. I'd suggest a matter of three days.
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Reply #3 posted 11/20/02 11:56am

BanishedBrian

PhilBH said:

[Sure, go ahead and complain if you feel you have received a bum deal. I am satisfied after this years club, and, if givn the chance, will rejoin next year.

If anyone from Prince's camp bothers to read these messages (and who could blame them for not), don't let people put you off doing the club again next year. I love being able to buy direct from a music artist, and have done that more often these days (Ellen Reid, Thea Gilmore, Michelle Branch and more.)


I don't have time to respond to all of the lies you just posted... but please, get out of Prince's but for one minute. I'm a Prince fan, and I've been down for two decades, and I'll continue to join the club because I want the music... but to constantly make these apologist excuses is just pathetic. NPGMC is a scam... it's the same old story we've been dealing with since the New-Funk days.

Admit it, Prince is an a$$hole who doesn't give $.02 about you or me. I don't give $.02 about him either, but he sure is one heck of a musician. I wouldn't want him as a friend, but I enjoy listening to him jam.

I just wish that he didn't have a mindless fan base who are willing to pay $15 plus S&H for a zip-lock bag filled with his feces, and then try to shut up others who feel the feces was overpriced or whose feces got lost in the mail.
No Candy 4 Me
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Reply #4 posted 11/20/02 1:32pm

Savannah

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BanishedBrian said:

I don't give $.02 about him either, but he sure is one heck of a musician. I wouldn't want him as a friend, but I enjoy listening to him jam.

I just wish that he didn't have a mindless fan base who are willing to pay $15 plus S&H for a zip-lock bag filled with his feces, and then try to shut up others who feel the feces was overpriced or whose feces got lost in the mail.


I agree but don't be fooled. Theres only one "mindless fan" as you say out there with dozens of accounts. You can tell by the carbon copy style of writting and pathetic attempt at insult that they suffered some trauma, listened to the rainbow children a bit too long and believe P can walk on water or something.

Go in the chat room sometime.. betcha by golly gumdrops we've talked with +100 of people and not many of them would trust P anymore with a hundred bucks.

PS. My friend who is an NPGMC member is already sending these letters to the BBB, CJ and a few other places.
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Reply #5 posted 11/20/02 2:23pm

thedoorkeeper

Savannah said:[quote}... don't be fooled. Theres only one "mindless fan" as you say out there with dozens of accounts.[/quote]

Now I just find this hard to swallow.
I mean I find it hard to believe that there is only one "mindless fan" on the whole org.
There has got to be a least two.
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Reply #6 posted 11/20/02 3:35pm

Doozer

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I believe there are valid points made in this top 12 list that do not blow things out of proportion, and which I think the NPGMC should address. I don't expect them to, however.

I do disagree completely with one item:

#10 NPGMC is ending the service on December 31, 2002 and I was misled to believe that it is a year membership.


I don't see how this is anything to get upset about. We joined, paid $100 for 4 CDs of music, concert perks, etc. If the club can fulfill those obligations in 10 months instead of 12, then I think we're the ones who benefit from that. In fact, I'd be happier to send them my $100 if the club was for a three-month period and I still got the same perks. We've read all the complaints about how long it's taken for us to get our discs...just think what it would be like if the club had a full 12 months to deliver instead of 10?
Check out The Mountains and the Sea, a Prince podcast by yours truly and my wife. More info at https://www.facebook.com/TMATSPodcast/
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Reply #7 posted 11/20/02 3:38pm

derek

I will probably join the NPGMC next year too just because Prince is really the only artist that i really like enough to wanna have some kind of 'membership'.

BUT it is obvious that the NPGMC could be so much more - this is what disappoints me - all the musical output that Prince has, all the stuff in the vault - it should be so simple to overhaul the site and make it kick ass!

New management please, new distributors - ppl who know what they are doing, who understand how to use the internet effectively and most of all they must be fans and appreciators of Prince.

PS. Great thread Savannah!!!
[This message was edited Wed Nov 20 15:40:13 PST 2002 by derek]
oralI sincerely want 2 fuck the taste out of your mouth oral
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Reply #8 posted 11/20/02 4:18pm

XxAxX

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well i dunno how i feel about NPGMC right now. on one hand i think the club could be rally great, but on the other hand it kinda isn't quite up to the mark. i understand prince is busy right now, then again he should know his limits and have someone he can trust to handle running the club professionally for him. the club could be so cool and if prince sticks it out another year this could be the year it really pulls together. sometimes things don't grow overnight

i go back and forth between wanting to walk away and hang in for the music. cause i know i'll feel differently when i get the CDs in the mail, pop them into the player and drive. that'll put a smile in me for sure.

i probably will rejoin, if only because he's generous enough to have parties out at the park for people in town and so $100 is a drop in the bucket compared to what he gives back in that regard. plus, even if he's not doing exactly what i want, he's still out there making music which is key. maybe i'll give him another chance
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Reply #9 posted 11/20/02 4:24pm

XxAxX

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plus, there's no freakin WAY prince'd ever dangle his kid over a blacony like MJ did~! that man is MAD! MAD! i tell you~!!~!!!

so knowing he'd never do anything like that prince gets my vote just automatically
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Reply #10 posted 11/21/02 1:39am

Savannah

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Ok.. it looks like many people have tried in vain to communicate with the management of the club via email and got no-where.. oh well whats next?

There are some things that "could" be done...

1. The long awaited suprise. If you're not satisfied with the 3cds when they arrive. Then simply just send them back and get your $100 credit. Explain to your credit card company before Dec 31 that NPGMC is flooded with complaints from the BBB. In any case.. be happy for what you waited and paid for. smile

2. Volume. Be heard outside the org. Write to the Minneapolis star tribune and briefly explain the facts without any long emotional text. These 12 concerns may illustrate the points clearly.

3. Gravity Just be aware that this club might not be what you're looking for. But if it is for you, please don't mix your love for Prince with his business practices. Its very childish.

4. The Music. Not to promote bootlegs, but if this is the treatment that we have to go through.. it kinda makes u feel better about file sharing. The music is out there. We've already been listening to the Xen shows for months and months now. It will be in the record store soon too.

5. Emails. You may wish to send your email that had specific questions unanswered and send them to the websites hosting company Infinity donna_blake@infinetivity.com which is a member of the BBB, http://www.mnd.bbb.org or other consumer protection agency.

6. Deadlines. If "god forbid" you don't get your 4CDs by the end of December then NPG Records will have issues with the US Govt for something called Mail Fraud. I think the laws in MN are very strict about this sort of thing.

Bottom line___things need to change. "Change is good"
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Reply #11 posted 11/21/02 5:13am

Persian

I know this isi strange coming from me but we haven't heard Prince's side of the story; Why is the NPGMC such a disappointment?
The first year was an experiment and I hated almost all the music that was made available. I hated the format too... downloads... bleh.
But Prince and the NPGMC obviously learnt from the mistakes of the Year 1 hence we get CDS in year 2 but...
to be kept in the dark about the stuff we might / might not receive is just annoying. I would very much like to know if that is deliberate or not.
Obviously a lot of people are annoyed... but I wouldn't be suprised if we did receive another 2 albums b4 the end of our membership... I'd be glad to get them ... don't get me wrong ... but Prince / NPGMC shouldn't string people along for so long. If we don't receive the CDS ... then I think its inexcusable... but we have to wait ... u know what an 11th hour (11.999 to b exact) person Prince is so we have to wait and hope.

Getting all serious and going to the BBB and getting our $100 back and all that kind of stuff just leaves a bad taste in the mouth. Prince is supposed to be one of our (members) most treasured forms of entertainment but that fact that Prince / NPGMC has even let it get to the point where fans are contemplating (in large number) shows that the NPGMC has created a lot of bad tension / publicity for itself.

Its time to set the record straight... WE R WAITING...
------------------------------
"The Earth is but one country and mankind it's citizens"
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Reply #12 posted 11/21/02 5:31am

thedoorkeeper

I keep seeing people suggesting contacting the BBB so I am curious:
What do you think the BBB can and/or will do?
Is the shutting down of NPGMC an objective?
70% of those who answered the survey say positive criticism is the only way to make the club better.
Is complaining to the BBB considered positive criticism?
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Reply #13 posted 11/21/02 6:32am

PhilBH

BanishedBrian said:

PhilBH said:

[Sure, go ahead and complain if you feel you have received a bum deal. I am satisfied after this years club, and, if givn the chance, will rejoin next year.

If anyone from Prince's camp bothers to read these messages (and who could blame them for not), don't let people put you off doing the club again next year. I love being able to buy direct from a music artist, and have done that more often these days (Ellen Reid, Thea Gilmore, Michelle Branch and more.)


I don't have time to respond to all of the lies you just posted... but please, get out of Prince's but for one minute.


How's about pointing out my lies? All that I posted were MY opinions based on MY dealings with the club. It is often said that people are too willing to complain about something than to praise.

I have not lied, I may have made some assumptions based on the available facts, but all i have said comes fro my experiences with the club.
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Reply #14 posted 11/21/02 7:47am

IstenSzek

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?
[This message was edited Tue Jun 10 4:48:57 PDT 2003 by IstenSzek]
and true love lives on lollipops and crisps
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Reply #15 posted 11/21/02 9:27am

Savannah

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thedoorkeeper said:

I keep seeing people suggesting contacting the BBB so I am curious:
What do you think the BBB can and/or will do?
Is the shutting down of NPGMC an objective?
70% of those who answered the survey say positive criticism is the only way to make the club better.
Is complaining to the BBB considered positive criticism?


I'll field that one.. smile yes
The objective is not to close the club down but 2 make it better.

a. pressure them 2 answer legit questions. Why are they refusing to answer? Something isn't right here.
b. give the customer a hassle free refund IF it gets to that.
c. provide leverage which will allow Prince himself to question the current management and policies of the club.
d. and last but not least. and i hate to say this. but there are some fans that feel anger to what is happening (especially the comments on the website) and if they want to air out something in the press, a good journalist will do her homework and check how many legit complaints are in the BBB and toward what end.

You paid him $100 for at least 4 cds and access to the website for at least another month. Last year we complained to the BBB and "Viola" NPGMC finally invested/spent resources to fix the file/download problems.

I do realize that the BBB already gives NPG Records a bad rating. But if u notice the hosting company has a good rating and is a BBB member. What does that tell u ? razz

Once you write to the BBB.. they set in motion a series of inquiries, they send you a letter in the mail within 4 business days saying that they have contacted NPG Records and that you can fax to your credit card company for a full refund (if it gets to that) The problem with NPGMC is that the BBB isn't up to date with the property. You must be clear that NPG Records owns NPGMC in your inquiry and not his other properties. They will begin working with you to reach a settlement.

I seriously doubt the company will start flirting with federal mail fraud laws.

Everyone want to know why this interests a Prince music lover like me? Well 10 years ago, before I became a corporate big shot, I used to be an editor for a newspaper called 'the advocate' and let me tell y'all something. NPG Music Club's whole operation is very VERY sneaky and misleading.
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Reply #16 posted 11/21/02 10:13am

langebleu

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moderator

Savannah said:

Everyone want to know why this interests a Prince music lover like me? Well 10 years ago, before I became a corporate big shot, I used to be an editor for a newspaper called 'the advocate' and let me tell y'all something. NPG Music Club's whole operation is very VERY sneaky and misleading.
Are you basing this last statement simply on the concerns expressed at the top of the thread - or do you have some other information that supports this assertion?
ALT+PLS+RTN: Pure as a pane of ice. It's a gift.
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Reply #17 posted 11/21/02 10:17am

Savannah

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langebleu said:

Savannah said:

Everyone want to know why this interests a Prince music lover like me? Well 10 years ago, before I became a corporate big shot, I used to be an editor for a newspaper called 'the advocate' and let me tell y'all something. NPG Music Club's whole operation is very VERY sneaky and misleading.
Are you basing this last statement simply on the concerns expressed at the top of the thread - or do you have some other information that supports this assertion?


Yes but thats for another thread.. another day.. wink

Gotta go! The weekend is here (in Israel) time 2 party smile
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Reply #18 posted 11/21/02 1:00pm

childofthedawn

Savannah y dont u take ur negativity and spend ur time chasing and hounding some1 who gives a ***. All u do is moan moan moan about npgmc, if u hate it so much y dont u just leave? Ur full of negative comments, whinges and complaints. U r not a fam, ur not even interesting. Leave the moaning 4 a while, we here who enjoy the club r sick of hearing u!!!
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Reply #19 posted 11/21/02 1:51pm

thedoorkeeper

Savannah:
Thanks for answering my questions concerning the BBB.
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Reply #20 posted 11/21/02 2:07pm

TheEnglishGent

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PhilBH said:


We have access to books, instuments, scented candles, the Celebration, concert tickets, sometimes a chat room, the odd downlads.




Ahhh yes, the downlads. We had one of those in London. It was the sight of Candy strutting her stuff in those split leg trousers, which prompted all the women to tell us that!
RIP sad
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Reply #21 posted 11/21/02 2:23pm

LaVisHh

TheEnglishGent said:

Ahhh yes, the downlads. We had one of those in London. It was the sight of Candy strutting her stuff in those split leg trousers, which prompted all the women to tell us that!


lol
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Reply #22 posted 11/21/02 6:25pm

Savannah

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childofthedawn said:

Savannah y dont u take ur negativity and spend ur time chasing and hounding some1 who gives a ***. All u do is moan moan moan about npgmc, if u hate it so much y dont u just leave? Ur full of negative comments, whinges and complaints. U r not a fam, ur not even interesting. Leave the moaning 4 a while, we here who enjoy the club r sick of hearing u!!!


Woo hoo.. someone got their panties in a bunch LOL..

Why don't you take your dozen org. accounts and in the words of Morris Day.. "Take a week off and kiss it all"

The truth hurts doesn't it?
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Reply #23 posted 11/21/02 6:59pm

2001BC

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i think that when a buisness missleads and misstreats its members, it's only natural and benefitial 4 ppl 2 state their opinions regarding the matter. i believe the only way 2 change something as crooked as this is by approching others and sharing your opinion and also complaining 2 the needed source. complaining in this matter of speaking is very positive 2 my opinion, and not "bitching and moaning" as some here claim. forwording the important information, which unfortunatly in this case is conected 2 frawd and false advertising, is crutial 2 the solution. forwording the information means- telling ppl about what's happening, complaining about it etc. so i DONT AGREE with "those" who are trying 2 make these complaints appear in a negative light!





p.s THE HYPNO TOAD RULLS!!! eyepop
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Reply #24 posted 11/22/02 11:18am

childofthedawn

I dont understand y u r so determined 2 undermine the club? its not perfect, but its and outlet 4 Prince and us 2 interact, im sorry i disagree wiv all ur bitching, i love the club and wont b put off by detractors
[This message was edited Sat Nov 23 2:09:58 PST 2002 by childofthedawn]
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Reply #25 posted 11/26/02 6:24am

JC

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the
club
interacts???
confuse
when
did
this
start
?
geeh
what
club
R
we
talking
about
?
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Reply #26 posted 11/26/02 11:17am

2funkE

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What many people do not seem to understand is the NPGMC is a business and they agreed to provide certain services in exchange for $100. This was not a handshake agreement it was contractual both written and implied (verbal promises are legally binding) and Prince could be in some serious hot water if ONA live is it for the year. At the least he is going to piss a lot of people off and drive them to filesharing and boots.

Prince has said for a while now that record companies were just money grabbing middlemen and unecessary. Well Prince has his freedom now and with that freedom comes the responsibility of running an ethical distribution business. From my experience this year, the NPGMC is at the least very poorly run and possibly a scam. Prince's eccentric, aloof behaviour, while acceptable for a musician, does not translate real well into the business world. The NPGMC is his club and the buck stops at Paisley Park.

For those of you who would purchase a bottled Prince fart and continue to criticize those who have raised legitimate concerns about the club, try distancing yourself from your famdom and imagine how you would react if treated this way from any other business.
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Reply #27 posted 11/27/02 2:53am

Savannah

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2funkE said:

Prince has said for a while now that record companies were just money grabbing middlemen and unecessary. Well Prince has his freedom now and with that freedom comes the responsibility of running an ethical distribution business. From my experience this year, the NPGMC is at the least very poorly run and possibly a scam.


I really don't think anybody (short of a fanatic) believes the infamous fables that Prince concocted about WB. The distribution system is not a money grabbing middleman but a system of people working together including yes, trained marketing experts. They were all at Prince's fingertips with WB and with Clive Davis but it required mutual cooperation from the artist. Now he has no scapegoat to blame. Now Prince has the chance to put down his Larry G autographed copy of the bible and pick up an "Introduction to Marketing" textbook and review his tactics of not interacting with the customer.

If putting the extra ONA cd inside is his way of having members "tell a friend about the club" because he printed too many copies, then good for him. Good for our friends, but paying subscribers still were selectively "misled to believe that there were at least 4 exclusive albums coming in a years time" One thing 4 sure.. the new AOL (which owns WB) would never dare nor succeed in pulling off a fast one like this without tremendous fallout or a lol chocolate invasion.
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Reply #28 posted 11/28/02 1:41am

Fandangouk

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PhilBH said:

#1 The term "at least 4 CDs" led me to believe that there would be more than 4 albums sent during the year, or at least 4 separate albums. 100%


To me the term "at least 4 CD's" means 4 discs worth of material. Leagally I would say that the NPGMC covered themselves with this statement.

Legally, when unspecific language is used, the rule of thumb is to assume the "common" perception as the message intent. In other words, if someone told you they bought 4 cds at the weekend, what would you think they meant ? If you say "Well, I thought they meant 4 physical disks, possible 4 seperate albums, but equally it could have been two doubles, or a single and a triple.." THEN YOU'RE A FUCKING IDIOT. Legally, you might say NPGMC covered themeselves, but you'd be wrong.

#2 I saw the tourbook ad where an NPGMC Advertisement appeared illustrating album titles and it looked to me like separate planned releases. 85%


I think the phrasing of the tourbook is along the lines of - join the NPGMC to access these new albums.

One nite alone - shipped and in CD rack

best of prince - not going to be crying over this one (then again the live album could constitute a best of?),

Xenophobia - We never know, we could still see this one

Last December - i never really thought of this as an album title, rather a tab for an an unannouced CD.

In what way have you answered the point here ? In what way have we "accessed" these new albums ? Are you kidding me with this shit ?

#3 I am not happy that NPGMC has sent only 1 cd with mostly previously released music from year 1. 80%


About half the CD is music that we had heard from the first club years downloads. Some of the tracks were proper individual MP3's, whist others were mixed in the NPG Ahdio thingy. People were begging last year for the Ahdio tracks to be available standalone tracks.

Who was begging ? I dont remember anyone begging ? And lets make this clear, since you seem to be unable to grasp this point. WE PAID FOR THOSE SONGS IN THE PREVIOUS YEAR. Okay. Just like when I bought Cream and it had Horny Pony on the B-Side, and then it turns up as one of the monthly downloads. Prince is laughing his arse off at all of this. He's putting out the same music over and over, and hey ! The fucking idiots are paying for it.


#4 I am disappointed that NPGMC is reportedly releasing a 3 CD set of old songs performed live to customers at the same time that it is being released to retail at a cheaper price. 80%


Don't really mind, as long as I still get my copy. Were we ever promised exclusive CD's? Only exclusive I remember is the Premium section of NPG retail.

Okay. AGAIN you miss the point. Its not that it isn't exclusive, its just that IT COSTS MORE AS PART OF THE MEMBERSHIP THAN IT DOES IN THE FUCKING SHOP.

#5 Whatever happens, good or bad, i'll think twice before signing up next year. 80%


My $100 is well spent, gave an opportunity to be in the 2nd row at a concert, close enough to touch Prince. Cost nothing to go the Afterparty - no performance, but still a Nightclub playing nothing but Prince tunes.

Well, that's your choice. Plenty of people have had "ONA" as their single part of the membership. Oh, and two downloads. Whoop.

#6 I feel that positive criticism of NPGMC's service is the only way to make it better. 70%


Criticism where it is due is fair enough, but Prince fans are doing nothing but complaining about every little detail and bringing Crystal Ball stories out allthe time. (by the way, I received my Crystal Ball, Got a free t-shirt and additional disc + a free copy of the War cassette, in a special edition packaging. Only had to wait a couple of extra weeks from the retail release, which I also bought.)

Okay, I have never mentioned Crystal Ball. But if NPGMC really wants to expand its membership (Without sending begging emails asking us to "share with a friend") then they should provide a club in which the members feel they get more than they expected. Then they'd tell people.

#7 I think NPGMC posts rude commentary responses to consumer concerns on the website or in its cryptic emails. 65%


Prince doesn't give them the information, they receive requests every day for answers thay can't supply. Wasn't it recently quoted here that Prince only contacts his staff via text messages on the mobile/cell phone. No wonder the posts are cryptic, they must just be copying what he sent.

Part and parcel of NPGMC is to create a little mystery and keep people guessing. Cool. If they didn't have such a bad track record. It's because Year 1 let people down that they are nervous about Year 2. The fact that so many old members signed up for Year 2 shows that people had hope. If they sign up a third time then they are insane.

#8 NPGMC in the past 10 months has not sent me what I would call exclusively new music. %60


One nite alone? I wasn't expecting exclusive music, just easier access to it.

Well, ONA is exclusive, so I dont agree with point 8.

#9 I agree that NPGMC is guilty of false advertising through a PR company posting misleading information that subscribers receive books, instruments and other services for $100. 55%


Misleading, possibly. Has anyone seen the press releases? We have access to books, instuments, scented candles, the Celebration, concert tickets, sometimes a chat room, the odd downlads.

Okay, lets recap - I have personally had emails and seen ads on the NPGMC site, and seen flyers than were misleading. When I read all the stuff about the exclusive new music, and the fantastic 4 cds, I thought "Wow ! Maybe I should join this club instead" and send this Cd of elevator music back.

#9 I think the value of the membership was better last year with the downloads.


No thanks for the downloads, dial up conection in the UK meant it was taking 30 min to an hour per track, with the ahdio show being impossible to downlad due to 2 hour time out with the ISP. Give me CD's anyday, CDR's look ugly compared to printed CD's.

I agree. But how hard would it have been to stick a few tracks a month on download as a perk.

#10 NPGMC is ending the service on December 31, 2002 and I was misled to believe that it is a year membership.


NPGMC 2002 - Hm, 2002 ends 31st December. If you joined after One Nite alone had already shipped what would you be entitled to? Would you expect to receive that album? If so, why should you also have access to the next years first release? We have bought into the 2002 package, not a 12 month subscription like last years club.

I agree. Let it end on Dec 31.

#11 NPGMC is not answering to my satisfaction, my paying or potential customer inquiry or complaint.


They have no answers to give sadly. No excuse I know, but until we reach the end of the year, please reserve all criticism.

This is the critical point. Until Dec 31st we don not know if the NPGMC is going to make good on all its promises. HOWEVER, I find it pretty doubtful that they will ship ONA live to all the members AND send them "Best of.." "Xenophobia" and "Same December" (or last December, or whatever fucking December it is)

#12 I have or am thinking of complaining to the BBB or Press about the misleading advertising, the poor customer service or a delivery delay/problem.


Sure, go ahead and complain if you feel you have received a bum deal. I am satisfied after this years club, and, if givn the chance, will rejoin next year.

If anyone from Prince's camp bothers to read these messages (and who could blame them for not), don't let people put you off doing the club again next year. I love being able to buy direct from a music artist, and have done that more often these days (Ellen Reid, Thea Gilmore, Michelle Branch and more.)


You know, people have been bitching on here since the club started, and it's only now, as the year draws to a close that poeple are starting to realise the criticisms might have some weight behind them.

Prince is supposed to lead. Its not good enough to excuse this away as "People running it for him, and he's too busy to be directly involved"

Bollocks.

Get involved.

Take a week out of your schedule and sit down with members of the NPGMC and ASK THEM what would be cool. Did anyone speak to Prince about NPGMC at the Celebration ? AT any of the Soundchecks ?


I hope for the best. I fear the Worst.

Fandango
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Reply #29 posted 12/02/02 2:34am

Savannah

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Ok its December.. Happy Hanukah yall.

A few thing i've noticed.

1. From the stats on the Org Survey there are over 50 orgers who were an NPGMC member last year.. but didn't get sucked in this year by all the ideas, cryptic scams and clever wording from the club.

2. Not too much excitement and hooplah about this music. Not like previous releases. I say music because what i've been reading are raves mainly about the packaging/booklet. New Power to me means new experiences and not old ones. Guess diehard fans have heard TakeMeWithU and Raspberry Beret Live enough to start waving the white flag in the air. Yet orgers are still talking about TRC. I guess most of the world hooplah outside of Australia was about the Celebration and the Concerts.

3. Its December and the clock is ticking on the final days of the membership. Prince will most likely dangle a DVD release out there for year 3.. and there is going to be nothing short of a bonus download available to close out the year. The attention on the org will then suddenly be switched by NPGMC from year 2. over to year 3. You should be %100 Happy with what you got out of the membership by now. If you're not, don't get upset or angry or vent.. you have yourself to blame if you feel left in the dark.

positive suggestions Start more Year 3 suggestion threads. Tell them that you want the audio shows back, or who you want to see at the Celebration or maybe new and exciting ideas like website "inter-action", a concert in the round, or maybe less sarcasm, less trickery and posting of ideas on the website unless its 4 real. How about a Celebration in the UK this time! How bout a real-time web cast from the Park Recording Studio?

The new power is out there...smile smile smile smile
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