Hello,

What is the response time you experience when emailing npg@gage.com about an orderdesk question, sales issue, etc?
Please post if you have info on this.

udo

i've never had much luck...last year, when i was e-mailing them about the BOOTLEG videos they sold me, i had to send multiple e-mails a day for about a week for them to even send me a reply...and of course, then it would not really address my issue at all.

good luck...please post your experience to let others know how the club is handling things...

theblueangel said:

Hmmm...
I'm trying to cancel some tixx so I guess it'll be hard.

Maybe I should just give it in the hands of the CC company once I get my monthly receipt (or whatever you call it).

Are there alternatives to the npg@gage.com?
Other email addresses?
Fax?
Voice phone?

udo

udo said:

is it even possible 2 cancel tickets?

I've emailed them 2 or 3 times regarding the ONA piano cd, and they got back to me relatively quickly, within a week for sure, and it seems more like 3-4 days.

Same here, about 4 days it took them to get back to me about the ticket situation in London.

*peace*

Om

Well I'm not so impressed... I placed on order on 8-30-02
for some stuff around 80 bucks or so. They billed my card that day. I have since paid the bill on my card. But have failed 2 receive anything. I received a reply 2 my first emale asking for my name and address. and since have send an second emale inquiring about the process of billing in advance of shipping and have not received a reply.

I was in my third week of waiting for the DOW CD single and I e-mailed them to ask if I should be concerned...got a response in about 48 hours and got my disc about 5 days later.

talk2thejay said:

Why not?
I was early enough with my polite request, THEY are wasting time.
There was no sale, just a reservation.
There's enough demand to fill the cancelled tickets.
I have serious reasons (loss of job, income).
Etc, etc.

udo

3 days to a week for me.

udo said:

that´s right, but my Credit Card has already been billed, so that makes it a sale...

eye am also trying 2 cancel some tix due 2 personal circumstances. Hopefully NPGMC will grant it.

talk2thejay said:

Well, I just gor a respone from npg@gage.com!
They asked for my full name and address info.
I asked for confirmation on their action(s).
Let's see what comes of this...

udo