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3121 Log-In Problems - THE FAQ For those of you having problems regarding sign-up on 3121.com, here's the FAQ.
Check the 3121/NPGMC Discussion forum regularly for any updates and other relevant threads. We hope there is a better, more structured organisation behind the scenes with 3121.com than there was with NPGMC. Keep us all posted of your experiences. - The Mod Squad 1. When trying 2 register I get this error: "Password length minimum: 7. Non-alphanumeric characters required: 1." What am I doing wrong? In order to ensure our users the maximum level of security possible we are requiring that all new registration passwords have at least 1 non alpha-numeric character. An example of a non alpha-numeric character would be "!@#$%^&*()_+". The easiest way to create an acceptable password is to integrate one of these characters within your entered password. An example of an acceptable password would be "pa$$word". Please also make sure that you entered password has at least 7 digits. 2. What is the "Card Verification Number (CV2)" and where do I find it? The Card Verification Number/Code anti-fraud system was created so that if someone gets possession of ur credit card numbers they also need to have possession of your physical card in order to use the card. American Express calls it the CID (Card Identification Number). For MasterCard, it is the CVC2 (Card Validation Code). Visa calls this number the CVV2 (Card Verification Value). Visa/MasterCard: The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number. View example American Express: The American Express verification number is a 4-digit number printed on the front of your card. It appears after and 2 the right of your card number. View example 3. I accidentally deleted the audio file from my computer, is there a way that I can download the file again? Yes, we understand that at times a purchased audio file may be accidentally deleted or corrupted on your computer system. Because of this we have made the download link available to you from the "Ur Account" screen. Visit the Login page and login to your account, once inside the system, click the "Ur Account" link at the top of the page, then click on the order number which includes purchase of the audio file, now you should be able to click on the "Download" link to retrieve ur file again. 4. I was an NPGMC member, can I use my previous username/password 2 login 2 the 3121 system? No, not at this time. Please visit the Registration page to create a new account on 3121. 5. Can I get a refund for content I have purchased? Refunds are only given for irresolvable technical issues or accidental multiple purchases. Please contact our support team (Support@3121.com) for technical assistance first. If they are unable to resolve the problem a refund will then be considered. Please note that we maintain real-time logs of all purchases for your account in order to better assist you. 6. What do I do if I've forgotten my password? Please visit the Forgot Your Password? page and enter in your username. You will be asked a security question and after successful authentication your password will be emailed to you. 7. I still need assistance. How can I contact technical support? Please email our technical support staff with any additional questions you have at Support@3121.com. Thank you. | |
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