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Thread started 07/27/10 3:50am

kamparino

CONCERT in GENEVE - What are you doing???

For all the people with tickets for the concert of July 23rd in Geneve....what are you doing? Are you waiting for more information from the promoter (???) or www.resaplus.ch" or someone else?

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Reply #1 posted 07/27/10 4:55am

udo

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Resaplus needs to deal with the 'promotor' first.

That's why they try to gain some time by saying that the decision to refund or postpone the show is still pending.

Yet, resaplus is our sole contact. They sold us the tickets.

So we need to pressure them.

They they can be more open about the situation.

I can post a Swiss Le Matin article later today, shining some light on the status quo.

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #2 posted 07/27/10 5:29am

kamparino

I'll do it as well, also to "tribune de geneve" and to the federal consumer affair bureau (http://www.konsum.admin.c...ml?lang=en)

Anyway, my fear is that we will losse our money....

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Reply #3 posted 07/27/10 6:25am

udo

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No we won't.

We did business with resaplus, right?

They want to stay in business.

So they will refund us or provide the service of a concert.

Getting the money from the promotor is their job.

See the article below about the 'promotor'.

le matin.ch

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #4 posted 07/27/10 6:33am

udo

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We spotted a suspicious building while walking from the Petit Lancy neighborhood towards Geneva city:

resaplus office

So we had a look closer, inside:

inside

And a mailbox:

box

So what is this?

There was a PIN-type security thingie on the inside door.

No reception, no real setup for visitors.

The lights were on on the 6th floor... (saturday...)

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #5 posted 07/27/10 7:14am

udo

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OK, so how can we best join forces to get this case moving?

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #6 posted 07/27/10 7:23am

udo

avatar

About tartemption:

http://french.about.com/od/vocabulary/g/tartempion.htm

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #7 posted 07/27/10 7:42am

Bootsy16

There are two ideas i guess:

1. we give the tickets back to resaplus and get our money back. This would have two effects:

a. if there is going to be a concert soon, we will have to buy new ones (maybe not in the categorie we want, if too late)

2. we wait to get new informations and leave the money to resaplus (and an eventual promoter 8which hopefully would be able to organise a gig), which may increase the chance to get a Prince concert in geneva (or nearby) soon. Otherwise with no money there are little smaller chances to get a concert, i guess.

What do you think?

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Reply #8 posted 07/27/10 7:47am

udo

avatar

Bootsy16 said:

What do you think?

Thanks for your input.

Prince concerts do not sell at the price levels seen during this tour. (yes, combined with the relative lack of promotion, the cri$i$, etc)

So a new concert (date) looks quite tentative right now.

Combined with the shady position of the promotor, the probable holder of the ticket monies, I would now rather get a refund than wait for another reschedule

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #9 posted 07/27/10 8:14am

udo

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BTW: while in Geneva, we visited the Stade de Geneva and stole the greater part of the posters that were on the outside of the windows, announcing the postponement of the show from the 12th to the 23rd.

The venue really looked empty. A concrete, windy skeleton with a green grassy field in the center and some materials stacked in some corners around the stadium.

No other fans in sight during that morning.

The nearby shopping center had a person acting as salespoint for resaplus tickets.

They said that the decision about refunding or postponing (again) was still pending.

Yeah, right.

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #10 posted 07/27/10 8:25am

Isabell

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udo said:

Thanks for your input.

Prince concerts do not sell at the price levels seen during this tour. (yes, combined with the relative lack of promotion, the cri$i$, etc)

So a new concert (date) looks quite tentative right now.

Combined with the shady position of the promotor, the probable holder of the ticket monies, I would now rather get a refund than wait for another reschedule

I bought my ticket from resaplus.ch so I hold them responsible for reimbursement, no mattter the promoter's default. THEY must take care of matters, and I believe they have insurance... I haven't sent them an e-mail yet but I will in a couple of days if no information has been sent to us in the meantime, because I really believe Prince is not coming back to Europe, at least not until next Fall... and I will no longer buy any tickets unless I know the shows are being taken care of by Encore Productions... (Pascal Bernardin) confused

I still don't understand how Prince's management could have dealt with this shady Daniel S. Quarcopoome when there are promoters in Switzerland who are well known in the business and who could have dealt with organizing his concert. Some people should get fired... Kiran Sharma????? confused confused confused

[Edited 7/27/10 8:27am]

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Reply #11 posted 07/27/10 8:39am

PatrickS77

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udo said:

No we won't.

We did business with resaplus, right?

They want to stay in business.

So they will refund us or provide the service of a concert.

Getting the money from the promotor is their job.

See the article below about the 'promotor'.

No, they won't! Resplus' only job was to sell us tickets! And that's what they did! For the rest, they can totally refuse to have any part in it and let us deal with the concert promoter ourselves (which I doubt they will though... unless the concert promoter is indeed a crook and has left with the money)! I suggest you read the AGB!

3. Tickets

3.1 Customers acknowledge that rights and obligations, in particular from ordering tickets and/or making use of other services available on the Resaplus website, arise solely between the respective promoter and customers. In respect of any kind of concerns or claims in conjunction with events themselves, apart from in relation to processing the ticket procedure, customers are to approach the respective promoter directly.

and

3.7 Tickets shall remain valid should an event be postponed. In the case of cancellation of an event without a replacement event, tickets may be returned, if specified by the promoter, within 30 days following announcement of the cancellation. Customers who have purchased their tickets via the Resaplus website or the Resaplus call centre, and have paid by credit card, can be refunded for the value of the ticket, at the exception of the delivery, processing and credit card fees. In all other cases tickets are to be returned to the Resaplus outlet where they were bought.

3.8 Resaplus or a Resaplus ticket office shall, in any case, only reimburse the purchase price to the extent that the promoter's respective regulation enables Resaplus or the Resaplus ticket agency to reimburse amounts. The promoter is the only responsible for reimbursing amounts for ticket prices. Reimbursement that extends above the ticket price is excluded in any case.

We have a contract with the concert promoter, not the ticket selling agency! Well, we had one, but Resaplus fullfilled their part!

[Edited 7/27/10 8:56am]

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Reply #12 posted 07/27/10 8:45am

PatrickS77

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Isabell said:

I bought my ticket from resaplus.ch so I hold them responsible for reimbursement, no mattter the promoter's default. THEY must take care of matters, and I believe they have insurance...

Good luck with that! They were hired to sell tickets and that's what they did! The fault doesn't lie with Resaplus, but with the Promoter! And as stated in the AGB, whether the concert takes place or not, is not their responsibility! Sad but true! I'm just so glad I only got a 30 € ticket and not the expensive ones!

[Edited 7/27/10 8:47am]

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Reply #13 posted 07/27/10 8:53am

Isabell

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PatrickS77 said:

Good luck with that! They were hired to sell tickets and that's what they did! The fault doesn't lie with Resaplus, but with the Promoter! And as stated in the AGB, whether the concert takes place or not, is not their responsibility! Sad but true! I'm just so glad I only got a 30 € ticket and not the expensive ones!

[Edited 7/27/10 8:47am]

What is AGB?

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Reply #14 posted 07/27/10 8:54am

PatrickS77

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AGB = Allgemeine Geschäftsbedingungen

I don't know what it's called in english.... General rules of business!?? Don't know!

Okay, on the website the call it "Terms of use".

[Edited 7/27/10 8:55am]

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Reply #15 posted 07/27/10 9:02am

Isabell

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PatrickS77 said:

3.1 Customers acknowledge that rights and obligations, in particular from ordering tickets and/or making use of other services available on the Resaplus website, arise solely between the respective promoter and customers. In respect of any kind of concerns or claims in conjunction with events themselves, apart from in relation to processing the ticket procedure, customers are to approach the respective promoter directly.

On the Geneva ticket, there is no mention of the promoter nor the name of his company, I therefore hold resplus.ch as responable contrary to the Nice tickets where Encore Productions was clearly mentioned.

[Edited 7/27/10 9:03am]

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Reply #16 posted 07/27/10 9:02am

udo

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Did I see their terms?

Did I legally acknowledge them?

Are these terms fair?

I did business with resaplus.

So I expect a product, a delivery.

As the ticket is only a placeholder.

So if the promotor defaults or offers only a partial refund, the war is on.

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #17 posted 07/27/10 9:09am

PatrickS77

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You can't order the tickets unless you tick off the box saying that you acknowledged it! Whether you read them or not is your business!

If you deem them not fair (which indeed they aren't, even though common), you are free to not order the tickets!

Yeah, and Resaplus delivered... you got a piece of paper saying "Prince @ Stade de Geneva, July 12th", which is their product!

Yeah, but the war is on with the Promoter, not Resaplus, who was only a middleman to sell tickets! wink wink

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Reply #18 posted 07/27/10 9:22am

udo

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PatrickS77 said:

Yeah, but the war is on with the Promoter, not Resaplus, who was only a middleman to sell tickets! wink wink

Anyway, let's sue!

(if necessary)


Did you read the newspaper article I posted?

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #19 posted 07/27/10 9:30am

PatrickS77

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I did read it, but didn't understand a single word... then I realized it's french! wink

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Reply #20 posted 07/27/10 9:34am

udo

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PatrickS77 said:

I did read it, but didn't understand a single word... then I realized it's french! wink

It describes the promotor's unknown-ness, his business, the fact that he is silent now, etc.

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #21 posted 07/27/10 10:35am

udo

avatar

What is behind this url?

http://www.jtighana.org/rulings.php?id=97&mainnav=rulings&nav=default

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #22 posted 07/27/10 10:41am

udo

avatar

Was http://translate.google.c...coopome%2F posted before?

and:

http://translate.google.com/translate?hl=en&sl=fr&tl=en&u=http%3A%2F%2Fwww.lematin.ch%2Factu%2Fsuisse%2Fmystere-quarcoopome-303062

(the translation in english of the photographed article)

also:

http://translate.google.com/translate?hl=en&sl=fr&tl=en&u=http%3A%2F%2Fwww.purepeople.com%2Farticle%2Fprince-pourquoi-son-concert-a-t-il-ete-annule-a-geneve-un-producteur-bien-etrange_a60579%2F1

etc.

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #23 posted 07/28/10 7:08am

udo

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Resaplus did not reply to any of my emails, yet.

No update on what they are doing.

No contact info on the promotor.

Nothing.

So what do we do?

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #24 posted 07/28/10 7:29am

kamparino

I think I'll write to the federal consumer affair bureau (http://www.konsum.admin.c...ml?lang=en)

I've got always an answer from them (more polite than resaplus...): let's see what they suggest to do in this case. Probably they will try to contact directly resaplus in order to have some more information.

I'll keep you updated...or it would be better if you write them too...

Ciao!

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Reply #25 posted 07/28/10 7:36am

udo

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kamparino said:

I'll keep you updated...or it would be better if you write them too...

I think I already asked them about resaplus and what they could do for me.

No reply yet.

Please keep us updated about any progress!

Kind regards,

Udo

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #26 posted 07/28/10 7:47am

kamparino

Just sent out an email.

Let's see...

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Reply #27 posted 07/30/10 9:16am

udo

avatar

The office building pics are for the address at the bottom of the resaplus pages:

Resaplus SA, 2, chemin de la Gravière, 1227, Les Acacias - Genève

Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #28 posted 07/31/10 1:46am

udo

avatar

Because resaplus aren't exactly replying to my emails, despite the nice wordings, I would like to give them a call.

They only give a pay-number: 0900 552 333and a fax.

Does anybody have a number that can be used for international calls to resaplus?

I just want clarity on the situation:

Is the 'promotor' in cooperation and communication with the ticket
seller to arrange a refund?
Is the 'promotor' in cooperation and communication with the artist to
arrange a reschedule?

If not:

What is the Swiss process that leads up to a warrant for his arrest?
What can we do in this case to help it proceed more quickly?
Pills and thrills and daffodils will kill... If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
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Reply #29 posted 07/31/10 4:09am

Rosi

Last statement on resaplus.ch

PRINCE - INFORMATION

Samstag, Jul 31 2010
Dear Clients,

We sincerely apologise for this most distressing situation that has deeply affected us.

At the present time, it is not possible for us to make any reimbursements for the Prince concert of 23 July 2010 that was annulled.
No precise instructions have been received from D. S. Quarcopoome or the promoters, and the advance payments have not been returned.

For this reason, Resaplus SA will take legal action as of 2 August 2010 in order to reimburse the clients for those tickets.

Resaplus will not abandon this and payments made for the concert must be recovered and our clients reimbursed.
However, it was necessary to allow a few days for the organisers and their partners to clarify the situation.
For the time being nothing has been settled and everything will be done to resolve this affair and reach a positive outcome.
Resaplus is also a victim of this appalling situation and we are fighting for our clients.

An official announcement via the media, internet and at sales' points will be made by Resaplus during the week of 2 August.

Thank you for your patience and your comprehension.


Resaplus SA

P.S. Reimbursement for the concert of 12 July (asked in time) are being effected.

http://www.resaplus.ch/deutsch/de/news/news/latest/2430/prince_information.html

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