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Blog by West Coast Sound..... | |
- E-mail - orgNote - Report post to moderator |
This is well done. Too bad no one has responded to your post. Having been to all three shows, I was thinking the same thing. He could have done something about the sound...or his people. Still all three were remarkable. | |
- E-mail - orgNote - Report post to moderator |
This email came to me (after days of emailing them) from Nokia.....
Thank you for contacting Nokia Theatre L.A. LIVE! We would like to extend our sincerest apologies for your unpleasant experience in our venue. We understand that there were major concerns about the sound quality during the Prince concert, and assure you that the building had taken all the steps necessary to resolve the issue as quickly as possible during the performance. While it did take longer than we hoped, the sound problems did not involve our equipment and were fixed during the show. Unfortunately, because we had to prepare for three shows back-to-back-to-back at L.A. LIVE, we weren't given the chance to predict any sound issues prior to his performance. Once the show, and the problem, started, we had all hands on deck troubleshooting in between songs to correct it. Finally, after a four song medley, we were able to resolve the problem so that you could enjoy the rest of the show. Since the show, we have tested all of the equipment (both in-house and brought in by the artist), and met with our sound engineers and some JBL executives to discuss this issue and ways to catch and correct it expediently going forward. Again, we apologize for your poor experience and assure you that it is not indicative of what you should come to expect from events at Nokia Theatre L.A. LIVE. In order for us to give you the experience you deserve, we would like to invite you to return to one of the following upcoming shows at our expense: -The Rescue Me Comedy Tour featuring Denis Leary on April 4, 2009 -Avenged Sevenfold on April 16, 2009 -Robin Thicke & Jennifer Hudson on May 2, 2009 -Seal on May 6, 2009 -Styx & REO Speedwagon on May 22, 2009 -Joe Cocker on June 5, 2009 -Yanni "Voices" on June 23, 2009 -Freestyle L.A. Volume II on June 26, 2009 -Maze featuring Frankie Beverly on August 7, 2009 Please let me know which of these shows you are interested in attending and I will make the appropriate arrangements. I appreciate you voicing your concerns, and holding us accountable for a response. As a paying customer, I wouldn't expect anything less from a world-class venue. The entire Nokia Theatre L.A. LIVE team looks forward to hosting you, and showing you the great guest experience we are known for. . I called the Nokia rep whos office sent the em and spoke to him directly.I asked if I may just have the cost of the ticket refunded which was $78. He was polite when he could not have been on the phone. Will see if the 78 gets back to me. | |
- E-mail - orgNote - Report post to moderator |
hales said: This is well done. Too bad no one has responded to your post. Having been to all three shows, I was thinking the same thing. He could have done something about the sound...or his people. Still all three were remarkable.
Yeah, I found it very interesting to hear their perspective of Nokia's facilities as well, from a sound tech point of view. I agree with you - still a wonderful night of fantastic music | |
- E-mail - orgNote - Report post to moderator |