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Printableglyn said: well, i was on the radio.
Without having someone there from the promoters there present there was no debate and really, as far as i can tell, no story. After i explained i had got a refund, i was puzzled as to why they still wanted me to come in. but what the hell, i had nothing else to do this morning. From what i could hear, i think everyone else asserted themselves pretty well.. i don't think i did anywhere near as good a job as i hoped, though i do hope the fact i got a refund offered to me actually makes some people who haven't got off their backsides to complain do so. one caller stated "we complain too much in this country" i think the real truth is that we don't complain accurately enough. Aside from still selling crappy seats as VIP tickets(at least you have the option to turn them down) in my case Aeg have dealt with this amicably, and within 28 days as promised. if you haven't complained Please take all the steps Unique has stated(who i must acknowledge is very sharp and gives very good advice) if what you got was not what you are promised you have a legal right to a refund. I would also say, simultaneously with dealing with ticket master, contact the people at AEG live who deal with this, because despite the dispute not legally being between you and them, they do seem to be dealing with it. I think we both did very well Glyn and was amazed how quick the time went - were you in the studio whilst I was on the 'phone?  | |
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I think we both did very well Glyn - the time went really quickly. Were you in the studio when I was on the phone? | |
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glyn said: well, i was on the radio.
Without having someone there from the promoters there present there was no debate and really, as far as i can tell, no story. After i explained i had got a refund, i was puzzled as to why they still wanted me to come in. but what the hell, i had nothing else to do this morning. From what i could hear, i think everyone else asserted themselves pretty well.. i don't think i did anywhere near as good a job as i hoped, though i do hope the fact i got a refund offered to me actually makes some people who haven't got off their backsides to complain do so. one caller stated "we complain too much in this country" i think the real truth is that we don't complain accurately enough. Aside from still selling crappy seats as VIP tickets(at least you have the option to turn them down) in my case Aeg have dealt with this amicably, and within 28 days as promised. if you haven't complained Please take all the steps Unique has stated(who i must acknowledge is very sharp and gives very good advice) if what you got was not what you are promised you have a legal right to a refund. I would also say, simultaneously with dealing with ticket master, contact the people at AEG live who deal with this, because despite the dispute not legally being between you and them, they do seem to be dealing with it. thats a very good point, the org and HQ is full of people complaining, but the sad thing is that people are arguing the wrong points and losing out, and i've read posts by upset and unhappy people who simply can't be bothered complaining, and i'm fairly sure they are put off because they have read many posts by people who have made complaints without a valid reason for obtaining a refund, seen they are being knocked back, and thus don't complain themselves, when they would certainly be entitled to a refund under statutory law even if you have attended the event you may still be entitled to a refund as you may not have been aware of the resticted view until you attended, and furthermore at the late stage TM allocated and sent out tickets it left fans with little time to make alternate arrangements, essentially holding fans to ransom as to whether they wanted to attend the event with a poor seat, or not attend at all and miss the show, when they may have travel and accomodation, time off work, babysitters etc all booked in advance. as such, that should all add more weight to the arguement as to why refunds should be granted even if you did attend personally i got my tickets on the thursday before the first show on wednesday, complained on friday morning, but it wasn't resolved until midday on saturday, which meant i had sunday, monday and tuesday to arrange alternate tickets for 2 persons before travelling down to the concert on wednesday. TM must surely be aware that given then late stage of allocation and despatch of tickets that it's working in thier favour to avoid refunds, as most uk consumers don't have a clue about the sale of goods act and thier statutory rights thats mainly why i would have liked to have prepared some things for you guys to read on the air, to help out others and persuade them to complain and get refunds so TM don't pull these tricks again. i'm personally fine as i got a refund, but there are too few people getting refunds, and too many getting upset i'm not sure how many "VIP" seats are behind the stage, but 10 rows of 6 seats and 3 blocks is 180 seats, times 21 nights is 3780 potential unhappy people who paid £240 a ticket. now we know they didn't completely sell out, and some people may be fine with the tickets, but there could still be well over 1,000 fans who feel ripped off by this, who could get a refund if they tried, and thats £250,000 to TM and AEG. if they "lost" that amount of money it might be the only thing that makes them sit up and pay attention | |
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unique said: glyn said: well, i was on the radio.
Without having someone there from the promoters there present there was no debate and really, as far as i can tell, no story. After i explained i had got a refund, i was puzzled as to why they still wanted me to come in. but what the hell, i had nothing else to do this morning. From what i could hear, i think everyone else asserted themselves pretty well.. i don't think i did anywhere near as good a job as i hoped, though i do hope the fact i got a refund offered to me actually makes some people who haven't got off their backsides to complain do so. one caller stated "we complain too much in this country" i think the real truth is that we don't complain accurately enough. Aside from still selling crappy seats as VIP tickets(at least you have the option to turn them down) in my case Aeg have dealt with this amicably, and within 28 days as promised. if you haven't complained Please take all the steps Unique has stated(who i must acknowledge is very sharp and gives very good advice) if what you got was not what you are promised you have a legal right to a refund. I would also say, simultaneously with dealing with ticket master, contact the people at AEG live who deal with this, because despite the dispute not legally being between you and them, they do seem to be dealing with it. thats a very good point, the org and HQ is full of people complaining, but the sad thing is that people are arguing the wrong points and losing out, and i've read posts by upset and unhappy people who simply can't be bothered complaining, and i'm fairly sure they are put off because they have read many posts by people who have made complaints without a valid reason for obtaining a refund, seen they are being knocked back, and thus don't complain themselves, when they would certainly be entitled to a refund under statutory law even if you have attended the event you may still be entitled to a refund as you may not have been aware of the resticted view until you attended, and furthermore at the late stage TM allocated and sent out tickets it left fans with little time to make alternate arrangements, essentially holding fans to ransom as to whether they wanted to attend the event with a poor seat, or not attend at all and miss the show, when they may have travel and accomodation, time off work, babysitters etc all booked in advance. as such, that should all add more weight to the arguement as to why refunds should be granted even if you did attend personally i got my tickets on the thursday before the first show on wednesday, complained on friday morning, but it wasn't resolved until midday on saturday, which meant i had sunday, monday and tuesday to arrange alternate tickets for 2 persons before travelling down to the concert on wednesday. TM must surely be aware that given then late stage of allocation and despatch of tickets that it's working in thier favour to avoid refunds, as most uk consumers don't have a clue about the sale of goods act and thier statutory rights thats mainly why i would have liked to have prepared some things for you guys to read on the air, to help out others and persuade them to complain and get refunds so TM don't pull these tricks again. i'm personally fine as i got a refund, but there are too few people getting refunds, and too many getting upset i'm not sure how many "VIP" seats are behind the stage, but 10 rows of 6 seats and 3 blocks is 180 seats, times 21 nights is 3780 potential unhappy people who paid £240 a ticket. now we know they didn't completely sell out, and some people may be fine with the tickets, but there could still be well over 1,000 fans who feel ripped off by this, who could get a refund if they tried, and thats £250,000 to TM and AEG. if they "lost" that amount of money it might be the only thing that makes them sit up and pay attention We didn't really get time to say a lot but some of the comments playing in background where from taped interviews on Friday last week. | |
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kornie said: FREEFALLIN said: Update on VIP Tickets Complaint
Having been ignored by Ticketmaster, Messed around for a week by AEG we have now been in contact with AEG LIVE. The customer services there offered me another date with a VIP ticket - but there was a catch as it was for the bar, finger buffet & a £ 31.21 ticket location. Please do be aware that if they have offered you an alternative night that you know again where you are to be seated. WE have now been offered a refund but at present we dont know if its the full amount. AEG Live Contact was Julie Mann 0207 536 2600 or Maxinne 0207 536 1615Good luck and dont give in!![b] Just wondered if you had had an positive news yet about your claim 
Hey can you please tell me why your comp[lainig about the vip tickets? | |
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Thank you for the info. AEG have been very accomodating.
Thank you AEG! Remember, don't shout and scream just tell them how you feel and see what you get. I am happy now. http://www.myspace.com/savage1999uk
Welcome2 the Dawn Experience http://www.thedawnexperie...ferrerid=4 | |
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I e-mailed AEGlive this morning with my complaint about the thames vip cruise my sister & i attended on the 1st,have asked them 2 reply within the next 48hrs-when i called them this moring i was told 2 send it 2 the hospitality dept as they where dealing direct with all the complaints-will keep y'all posted... | |
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PRNNO1 said: I e-mailed AEGlive this morning with my complaint about the thames vip cruise my sister & i attended on the 1st,have asked them 2 reply within the next 48hrs-when i called them this moring i was told 2 send it 2 the hospitality dept as they where dealing direct with all the complaints-will keep y'all posted...
Pleased to say my complaint has been dealt with in a satisfactory manner - just be patient and polite | |
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Pleased to say my complaint has been dealt with in a satisfactory manner - just be patient and polite[/quote]
Good news my friend-pleased 4 u...i recieved an e-mail 2day asking me 2 call Maxine 2morrow re my complaint-fingers crossed... | |
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PRNNO1 said: Pleased to say my complaint has been dealt with in a satisfactory manner - just be patient and polite
Good news my friend-pleased 4 u...i recieved an e-mail 2day asking me 2 call Maxine 2morrow re my complaint-fingers crossed...[/quote] Please let us know how you go on - good luck. | |
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spud80 said: PRNNO1 said: Pleased to say my complaint has been dealt with in a satisfactory manner - just be patient and polite
Good news my friend-pleased 4 u...i recieved an e-mail 2day asking me 2 call Maxine 2morrow re my complaint-fingers crossed... Please let us know how you go on - good luck.[/quote] If they offer you something, make sure to ask them to confirm it on Email to you. . |
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SquirrelMeat said: spud80 said: Please let us know how you go on - good luck. If they offer you something, make sure to ask them to confirm it on Email to you. I received my VIP tickets by email yesterday so that must be a very good sign that they are sticking to their word and they were so friendly as well. I think it was you who said be polite - it certainly seems to work and they are doing their best. | |
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SquirrelMeat said: spud80 said: Please let us know how you go on - good luck. If they offer you something, make sure to ask them to confirm it on Email to you. Have been offered a refund-don't know yet how much its 4!!have been told it could take up 2 2 weeks but i'm just happy that their listening 2 us all... | |
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PRNNO1 said: SquirrelMeat said: If they offer you something, make sure to ask them to confirm it on Email to you. Have been offered a refund-don't know yet how much its 4!!have been told it could take up 2 2 weeks but i'm just happy that their listening 2 us all... Wonderful news - makes you realise that it is worth sticking together and complaining pleased you have got a result from them.  | |
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glyn said: well, i was on the radio.
Without having someone there from the promoters there present there was no debate and really, as far as i can tell, no story. After i explained i had got a refund, i was puzzled as to why they still wanted me to come in. but what the hell, i had nothing else to do this morning. From what i could hear, i think everyone else asserted themselves pretty well.. i don't think i did anywhere near as good a job as i hoped, though i do hope the fact i got a refund offered to me actually makes some people who haven't got off their backsides to complain do so. one caller stated "we complain too much in this country" i think the real truth is that we don't complain accurately enough. Aside from still selling crappy seats as VIP tickets(at least you have the option to turn them down) in my case Aeg have dealt with this amicably, and within 28 days as promised. if you haven't complained Please take all the steps Unique has stated(who i must acknowledge is very sharp and gives very good advice) if what you got was not what you are promised you have a legal right to a refund. I would also say, simultaneously with dealing with ticket master, contact the people at AEG live who deal with this, because despite the dispute not legally being between you and them, they do seem to be dealing with it. What should you do when u where in Holland?I don't hear a thing from aeg! | |
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saskia said: glyn said: well, i was on the radio.
Without having someone there from the promoters there present there was no debate and really, as far as i can tell, no story. After i explained i had got a refund, i was puzzled as to why they still wanted me to come in. but what the hell, i had nothing else to do this morning. From what i could hear, i think everyone else asserted themselves pretty well.. i don't think i did anywhere near as good a job as i hoped, though i do hope the fact i got a refund offered to me actually makes some people who haven't got off their backsides to complain do so. one caller stated "we complain too much in this country" i think the real truth is that we don't complain accurately enough. Aside from still selling crappy seats as VIP tickets(at least you have the option to turn them down) in my case Aeg have dealt with this amicably, and within 28 days as promised. if you haven't complained Please take all the steps Unique has stated(who i must acknowledge is very sharp and gives very good advice) if what you got was not what you are promised you have a legal right to a refund. I would also say, simultaneously with dealing with ticket master, contact the people at AEG live who deal with this, because despite the dispute not legally being between you and them, they do seem to be dealing with it. What should you do when u where in Holland?I don't hear a thing from aeg! the sale of goods act still applies if you bought online from TM as the point of sale occurred in the uk, you should be complaining to them in the same way as i've mentioned here and on hq. as i mentioned before AEG aren't responsible for dealing with customers under the sale of goods act, and notably didn't respond to call for comment to the guardians recent article, yet TM have confirmed in a roundabout way that they are responsible for selling tix on behalf of AEG so complain to TM and the uk law will cover u if u have a valid complaint (ie. seats at rear of stage) | |
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glyn said: well, i was on the radio.
Without having someone there from the promoters there present there was no debate and really, as far as i can tell, no story. After i explained i had got a refund, i was puzzled as to why they still wanted me to come in. but what the hell, i had nothing else to do this morning. From what i could hear, i think everyone else asserted themselves pretty well.. i don't think i did anywhere near as good a job as i hoped, though i do hope the fact i got a refund offered to me actually makes some people who haven't got off their backsides to complain do so. one caller stated "we complain too much in this country" i think the real truth is that we don't complain accurately enough. Aside from still selling crappy seats as VIP tickets(at least you have the option to turn them down) in my case Aeg have dealt with this amicably, and within 28 days as promised. if you haven't complained Please take all the steps Unique has stated(who i must acknowledge is very sharp and gives very good advice) if what you got was not what you are promised you have a legal right to a refund. I would also say, simultaneously with dealing with ticket master, contact the people at AEG live who deal with this, because despite the dispute not legally being between you and them, they do seem to be dealing with it. Did other members see the article in the Guardian yesterday - Glyn and myself had imput to this http://music.guardian.co.uk/ | |
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unique said: saskia said: What should you do when u where in Holland?I don't hear a thing from aeg! the sale of goods act still applies if you bought online from TM as the point of sale occurred in the uk, you should be complaining to them in the same way as i've mentioned here and on hq. as i mentioned before AEG aren't responsible for dealing with customers under the sale of goods act, and notably didn't respond to call for comment to the guardians recent article, yet TM have confirmed in a roundabout way that they are responsible for selling tix on behalf of AEG so complain to TM and the uk law will cover u if u have a valid complaint (ie. seats at rear of stage) Thanks! | |
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Has anyone had their refund cheque from Aeg yet (and if so, how much was it for)? I was originally told on 5th September that the refund would be sent out within 2 weeks. I was then told that they would be sent out last week (after they had checked original purchase with Ticketmaster) but have still received nothing. Think I'll be going via the small claims court at this rate. | |
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lisaf said: Has anyone had their refund cheque from Aeg yet (and if so, how much was it for)? I was originally told on 5th September that the refund would be sent out within 2 weeks. I was then told that they would be sent out last week (after they had checked original purchase with Ticketmaster) but have still received nothing. Think I'll be going via the small claims court at this rate.
Nope, I've not heard a dicky bird either, so will be seriously considering the same thing  | |
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Lovecat said: lisaf said: Has anyone had their refund cheque from Aeg yet (and if so, how much was it for)? I was originally told on 5th September that the refund would be sent out within 2 weeks. I was then told that they would be sent out last week (after they had checked original purchase with Ticketmaster) but have still received nothing. Think I'll be going via the small claims court at this rate.
Nope, I've not heard a dicky bird either, so will be seriously considering the same thing why dont ye call maxine r julie....then let us know here what they say...would love 2 know how much there gonna give back... WOLFY  Welcome 2 wolfys lair!! Make love not war!!!
3121 IRELAND...U CAN COME IF U WANT 2 BUT U CAN NEVER LEAVE!! OOOOOOH FUNKY IRELAND | |
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Hi Wolfy,
I spoke to Maxine last week and that was when she told me that the refunds were being issued, but she couldn't tell me for how much. I will have to wait until after the postal strike ends next week to see if anything comes through. Lisa  | |
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