Got mine for the 17th and 18th concerts now too, as well as the aftershow tickets.

danielboon said:

got them all now apart from one....vip tickets i got look like a rip off with a corner seat but will just put it down to experience...

got mine yesterday for he 17th

blackbob said:

what night r u vip?i got my 3rd aug vips block 111 row c.

vip aug 1st 112 block in the corner row f...

if u purchased tix at the start when the vip tix were advertised as "the very best floor seats within the first 10 rows" and it said "general admission" on the booking reference, and this was before they were changed to say "within first 10 rows on the floor or lower tier", and you didn't receive floor tix within the first 10 rows - ie. ANY tier seats or seats 11 row or more back, you are within your statutory consumer rights to obtain a refund under the sale of goods act 1994

in order to do this, you need to contact TM to request a refund as the tickets provided differ from those as advertised as point of purchase. if the initial customer service person can't/won't arrange this, tell them thanks for thier help, but you will need to speak to someone who can arrange this for you if they cant help

when you call, note the date and time of call, and obtain the full name and job title of the person you are speaking to (always do this with any problematic CS calls whatever the reason or subject - ie. not just with TM), and if they offer to transer you to a supervisor, ask them to tell you the full name and job title of the person you are being transfered to, and thier direct dial and email address in case you are disconnected. they wont like to give you this, but upon asking they will see you are serious

if the supervisor says they have to refer it to an accounts manager, ask for the name of the accounts manager they are referring to, and the direct dial number and email address, and then ask to speak to that person. if they refuse to do this, tell them you want the name and job title of that persons line manger. they wont want to give you this either, but persist. this shows you know what you are doing and they are less lkely to muck you about

if they say they will return a call, ask the timeframe. if you arent happy with that timeframe, tell them. ie. if they say they will call in 4 hours, tell them you arent satisfied with that, and you want a call back in one hour (ie. comprise so it's 2 hours), and you want an explanation as to why a large orgnisation like TM can't arrange your legal right to a refund automatically, or call you back within one hour

if they don't call back in the given timeframe, give them one extra hour and call back

if you aren't getting lucky, call the trading standards in westminster (google i t up) and ask them to deal with your case on your behalf, and provide them with full details including the names and job titles and contact details of all the people you have spoke to. you should then seperately contact your local citizens advice buro and ask them to do the same

you have a legal right to a refund if you got tier seats and you purchased when advertised as floor seats, and the above decribes the legal method for doing so

please be polite and calm, and thank them at all times when calling. TM aren't specifically to blame as they are only the sales middle men for AEG, so don't express anger to them or they won't be so happy to help you

I live in Glasgow, and have received my tickets for the concert and aftershow on the 12th of September, to add to the info on here.