Stymie said:

You know that would have really helped. Then people would have had time to cancel the hotel stuff anyway.
I still feel it's worth a try to get your credit card company to help out. Some even have some obscure insurance stuff. At least ask. Implore even.
I've bought stuff that people said could not be returned and my card company cancelled the transaction and that was that.

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[Edited 1/3/07 18:03pm]

pkidwell said:

How can you say that??? I bought tickets at 12:23pm on Saturday, December 22nd. Way later in the night, I booked a hotel/flight because I OFFICIALLY had my VIP tickets to the Jan 5th show. I didnt know it was UNOFFICIAL until I read posts on HQ and here. Rio didnt tell me shit!

SensualMelody said:

How did you get them to cancel the transaction? If my flight/hotel cannot be changed, how can I convince the company to take the charges off?

pkidwell said:

They were sort of stuck b/t a rock & a hard place though if you think about it. They had the tickets sold to them by TM or the Rio so if they hadn't made plane & hotel reservations and the show (for which they had tickets) happened, they would not have been refunded money for the tickets.

jaynoonan said:

Tell your credit card company what happened. Ask if you can cancel the transaction. Ask if they have some insurance coverage for such. Ask them if you have any recourse at all.

jaynoonan said:

If Vegas.com refuses to change the dates or give you some type of refund contact the airline and hotel directly as well as your credit card company and don't take no for an answer. They have to give you some alternative or they are just stealing your money.

jaynoonan said:

I also booked hotel/air before the tickets went on sale for the 13th (which I did get), so I don't blame you and am sorry this happened. When I was planning my Nov trip, I checked into Vegas.com and another agency. After finding out their cancellation policies, I booked directly thru the hotel & airline so I wouldn't be locked in that way.

It does stink that they didn't announce the cancellation earlier so folks could change things in time though.

FreeChild said:

I agree with #1 and #5

Serena said:

I booked through Cheaptickets.com for Christmas weekend and cancelled with only a $25 hotel penalty (The Palms) and no airline penalty at all, (Southwest).

pkidwell said:

When the official ticketmaster site WHICH IS LINKED to the 3121 site has the event listed, then the tickets actually go on sale THROUGH THAT LINK, I consider that pretty darn official.

I haven't bought my flight yet, but I still have confirmed tickets. I don't know how much more official you can get...

jay...i would call and talk to CS at vegas.com, they should let you at least change your flight to another time with a penalty fee..it is better than losing the money. Also, if you happened to purchase with Amex, i know for a fact they will refund your money. That is why i ALWAYS pay with Amex when possible, they are all about the consumer. Their customer service cant be beat!

txladykat said:

I already spoke to the supervisor at vegas.com and NOTHING. It ain't happenin.....so my only option is my credit card company (I will try tomorrow, dont have any fight left in me tonight)

jay....the vegas website says to call 800-431-2140 to make changes. you may not be able to cancel, but you should be able to change them to a future date for a change fee.

txladykat said:

Thanks but since I did not pay the extra $100 in insurance (which would allow us to make changes 24 hrs in advance)....I am screwed. It outlines it in their policy.....but back in Dec, I didn't think I had ANYTHING to worry about????

so sorry to hear that! what a total bummer! I think he should at least issue a statement on his site or something stating why it was canceled. we aren't all made of money like he is! Definately try the credit card company tomorrow. If you have a long standing history with them, you should make some progress.

txladykat said:

Agreed. The credit card company should be able to do somethng for him. Also I would still contact the hotel and airline in writing and voice my displeasure with the policy of Vegas.com. Maybe they can suggest changes to Vegas.com about their cancellation policies.

babynoz said:

Believe me, if it's a good credit card company with any clout, it can cancel the transaction; just like it never happened. Thay don't have to but they can. Vegas.com will be like "Wha happened?"

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[Edited 4/18/07 22:28pm]

jaynoonan said:

When you purchased your package did you select or purchase flight wavier insurance? This would have helped...you would have been able to at least re-book with just a penalty fee for the hotel. I have booked with vegas.com and you have a choice to pay...I think it's about $50 but it's worth it in situations such as these. I'm terribly sorry that this didn't work out for you and anyone else who bought tickets. I just may be in the same boat as you because I purchased tickets for the Jan 12/13 shows. Now I have to wait to see what will happen then. At least I was already going to Vegas regardless and have other things planned for that time.

That sucks!

I am sure someone above has already suggested this, but check with the airline to see if you can at least get the flight cost credited to you for use on a future flight with that airline. Southwest will do this for nonrefundable tickets even if you cancel on the day of the flight, although the credit is only good for a year.

SensualMelody said:

pkidwell said:

-----

Co-Sign. Tickets never went on sale for these shows and people should not be pissed off. Just use the plane tickets and go have a good time. Vegas is a fun city.

laurarichardson said:

I had a ticket with an email confirmation.

I have exhausted all options except the credit card company and believe me I have been extremely aggressive. The hotel and airline both cannot do anything since it was booked thru an agency. I appreciate everyone's advice though.

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[Edited 4/18/07 22:28pm]

laurarichardson said:

Tickets DID go on sale. I saw them on Ticketbastard myself.

laurarichardson said:

Excuse me but tickets did go on sale at Ticketmaster that day that's why they purchased it. I saw it with my own eyes as did everyone else that went to the ticketmaster site the day they stated tickets were to go on sale.

On the same day they went on sale at ticketmaster, some people were in the middle of purchasing their ticket and suddenly the transaction wouldn't go through. It went through for some and not for others.

If you go back on some of the 12/22 threads in here and you will read about fans that purchased tickets and received a confirmation and some who had a problem purchasing tickets that day. So it's not the fans fault that Ticketmaster or AEG released some of those tickets on sale beforehand without Prince's knowledge. It was apparently an error on Ticketmaster's side and they should be held responsible for the goofup. The fans that purchased tickets for that day do have a right to be pissed off if in fact tickets were not suppose to go on sale for that weekend and it was advertised as such.
[Edited 1/4/07 6:50am]

laurarichardson said:

Once again you don't know what you are talking about. Ticketmaster and the Rio sold tickets.

7kisses4U said:

He was taking his mom

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[Edited 4/18/07 22:29pm]