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"Please listen closely, as our menu options have changed..." Job-hunting exposes one to a lot of different companies' voicemail systems. The thing that I've noticed of late involves that one claim --- that the system's voicemail menu options have changed.
The funny thing is: I've called some places (banks, for instance) for years and don't recall the menu options being different. Yet, the claim remains constant. Since when did a changed menu become a badge of honor? And since when did thte former options become passe? Suddenly, I'm in the mood for some old Andy Rooney footage.... "Why is that?" | |
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I actually work for a company in a contact center. I work with the people who design and build the IVR (Interactive Voice Response) system. I'm even going to a usability lab on Monday where we have people come in and play around with it and give us feedback. We actually video and audio tape them while they're using it and interview them when they're done. We implement major changes a few times a year and minor changes every month or so. You'd be surprised how opinionated people are about the automated phone system. Even the people just calling in. |
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It's to keep people from automatically hitting "O" for the operator. Like, "what? new stuff? Rad! I'm gonna listen, even after I hear my appropriate extension! Maybe I'll get to hear a duck quack or something!" ♥￣|()()￣||-|♥"come back Nikki come back Your darling little Prince wanna grind, grind, grind." | |
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CarrieMpls said: I actually work for a company in a contact center. I work with the people who design and build the IVR (Interactive Voice Response) system. I'm even going to a usability lab on Monday where we have people come in and play around with it and give us feedback. We actually video and audio tape them while they're using it and interview them when they're done. We implement major changes a few times a year and minor changes every month or so. You'd be surprised how opinionated people are about the automated phone system. Even the people just calling in.
Fascinating!!! | |
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Threadbare said: CarrieMpls said: I actually work for a company in a contact center. I work with the people who design and build the IVR (Interactive Voice Response) system. I'm even going to a usability lab on Monday where we have people come in and play around with it and give us feedback. We actually video and audio tape them while they're using it and interview them when they're done. We implement major changes a few times a year and minor changes every month or so. You'd be surprised how opinionated people are about the automated phone system. Even the people just calling in.
Fascinating!!! Kinda.  But now that I think back, we don't ever play the "our menu options have changed" message. But most of our guests only call once or twice a year, so they don't know the IVR inside and out and have to listen anyway. |
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I've not only noticed this, but it drives me up the wall. Because I do sit there and wait for a change in menu options, even though I'm pretty positive there are none. | |
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AzureStarr said: I've not only noticed this, but it drives me up the wall. Because I do sit there and wait for a change in menu options, even though I'm pretty positive there are none.
You're silly. | |
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2the9s said: AzureStarr said: I've not only noticed this, but it drives me up the wall. Because I do sit there and wait for a change in menu options, even though I'm pretty positive there are none.
You're silly.  | |
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Try calling JCPenney credit services, theres a recording of some lady telling you about how you can pay your bill online. She's wayyy too excited about it, and it sounds like she's having an orgasm. | |
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Tom said: Try calling JCPenney credit services, theres a recording of some lady telling you about how you can pay your bill online. She's wayyy too excited about it, and it sounds like she's having an orgasm.
 You'd be surprised how much we pay "voice talent" to record those things. |
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