Dont you get sick of talking to some retard on the phone who knows nothing about the business they are working in, are there to help,but can't?

I am talking about BANKS!

Just phoned mine and got this teenage fuckwit, who not only had difficulty trying to string a sentence together also was getting agitated with me cos he couldnt advise or help.

So then I ask to be put through to someone who can...he sighs and says ok, only to come back and tell me that the person in question isnt available and its best I pop into a local branch..

I mean wtf are these people getting paid for??



Disclaimer 1:
I am just talking about my experience and venting, anyone here who works in this business, I am sure you do the best you can...I just wanna scream though..


Disclaimer 2:
No offence to retards..they cant be as bad as the guy I just spoke to..

I am definitely feeling you Red. This bugs me more than ANYthing. I am getting mad just thinking about it.

Why do I have to speak with this fuckwit if they have to go an ask their manager everything. Just put the goddamn manager on the phone!!

Good thing you posted that second disclaimer. I was starting to feel very offended.

Vibrator said:

Chill beautiful, without people like these us smart people would have no reference for stupid.

REDFEATHERS said:

hey! i worked as one of those bloody retard phone people a couple of years ago

i dont blame you...my section was laaazeee. we spent most of the time playing Quake 3 over thge network

whenevre we were called, we would try and end the convo as quick as possible, either that or keep them on hold for 40 minutes until they gave up...one of the best jobs ever

Slave2daGroove said:

:FALLOFF:

Ardeo said:

:OMFG:

What's even worse is how large companies are outsourcing their support staff to foriegn countries.

As much as I love Dell, their tech support people have such insanely thick asian & middle eastern accents, I can't understand a g**damn word they're saying.

It's bad enough that I'm mad my computer is broken, the last thing I need is a splitting headache trying to talk tech stuff with someone who can barely speak my language.

Tom said:

Oh I have encountered that too...it is sooo frustrating!

Don't take that shit. Call back and demand to speak to a supervisor. Or even better, put your experience in a letter now (while the incident is still fresh in your mind) and detail how uniquely unhelpful the person was. Post it to someone important at your bank.

The problem with bad service is that people put up with it. Kick some ass, Red!

Tom said:

i guess u have people like my old call team to blame for that

I am going in to SEE the bank manager tomorrow, thing is I have enough funds in my account, they have just messed about with it, which means my card is accepted some places and not others...I mean..all the guy could say was..em, is there a scratch on it...

I have banked with the same company for 20 years so I am not gonna be fobbed off my some little runt over the phone...

Ardeo said:

REDFEATHERS said:

oooh Red

Ardeo said:

Damn, even when I am violent, y'all love it...

Now, now ... count to 10 and you will feel much better. Now breath deeply, slowly and count to 10. There, now do you feel better. Hope this helps cool your steam.

Tom said:

Well, get use to it... I would guess that most of IT work will be transferred to Europe... Wages are much cheaper, there.

sag10 said:

Wages cheap? In Europe???
In asia or in the middle east, yes.
In some former communist, East-European, non-EU countreis, maybe.
The rest of Europe? Don't think there's a big difference with the US + companies pay so much social taxes they drown in it.

It's possible you were through to a messaging service that just deal with the banks overflow calls.If they're busy, the calls go on divert.I work for such a company and legally we can't help you but have to pretend we are the bank, roofing company, fitness centre, lawn care service, hair salon etc anyway.Usually you get told you're "through to reception, all advisors are busy. can i take some details and someone will call you back?"

Messaging centres are more common than you imagine.It's just you probably wouldn't know you were calling one.

.
[This message was edited Fri Aug 15 12:47:27 PDT 2003 by Marrk]

I'll tell you who fucking piss me off - the Major record labels.

You see, I work for a lil' regional music mag. Now, I'll ring these people up and say "Hi, it's (my real name) from (magazine I work for). We'd like to do a big feature on (name of some artist/band on their label) so please can you send me a photo and their current tour dates.

The teenager in the regional press department will say 'Yeah, great man. We love your mag, that'd be really cool. I'll e-mail them to you right now.'.


Nothing ever turns up. This is the best case scenario. Most of the time you just get an answerphone and they don't return your calls.

I think some of the big labels make up employee names as part of some tax dodge and they get actors to record the voicemail messages, to fool the inland revenue.

I used to work with a guy who'd landed a work placement at a very famous international major label's London offices. He told me tales of widespread drug abuse, complacency, arrogance and total inefficency.

This is why the industry is not in trouble and nothing to do with MP3 downloading! I would never have gone out and bought all of Sigur Ros' albums if I hadn't downloaded some MP3s and decided they were the best band I'd heard in ages. I certainly wasn't going to hear them on the fucking radio.

Fuck the majors, they're wasting their own money AND MY TIME!

My dad works for a bank. True story.




ehehehe

Natsume said:

Cloudbuster said:

Shut the fuck up! I just posted in response to your comment on the other thread!

You are so my soulmate.

Natsume said:

Cloudbuster said:

I moved recently and I found the ppl working at the electric company total fuckwits. I phone, the day I move (as you have to, to give meter readings) and they haven't even got me on their computer! I was so stressed.

I've now cancelled my DD. I mean, if they can't even send me any correspondance in 2 years of being with them, send me false bills, and supply me with a letter, stating an account number and then not have me on their computers they can go take a running jump! They really made matters on the day totally stressful.