Hi .org

I’m really freaked out think I have made myself more so but can I get some solid advice

My phone battery was terrible and so I went to the apple shop (never been before oh what a long drawn out place) and they took my phone. It has a pin which the sales girl saw but thought nothing of why would I and she did all the procedures and phone taken away.

New girl returns. Says my phone was weird. Old battery taken out and two new ones tried but wouldn’t turn on. Worked only with the old battery. Said the motherboard was dead and fried. I said how it was working fine. She gave me a replacement refurb. I said I wanted my old phone anyway and was told I couldn’t have my old handset (the one they fried) and a new phone. So I would walk away screwed basically. So I had to agree.

I was unhappy as my phone has all my stuff on it and was not erased but the girl insisted it was fried and dead. I said can you plug it in and see if you can get the option up to delete it and she went away to the back came back and said it won’t connect at all it’s dead. She spoke to her manager who said the sim tray will be harvested they will try a diagnostic and it then goes in a big magnet to be crushed.

Im sure the girl was legit but I feel creeped out.

It’s connected to the iCloud both phones are - so can old phone access what I do even if I change all my passwords?

I don’t get this at all and feel bullied by the bamboozlement and rigidity of this.