So my friend/roommate comes home today in a really bad mood. He works for a major national eyecare provider. He is in the call center and takes in-bound calls from doctors and customers.

A customer calls today, already with an attitude. The customer, from Blue Cross, had lenses made and wanted them put into Ray-Ban frames he purchased directly from Ray-Ban. He wasn't happy with the results. This was the ensuing conversation.

"Sir, were your lenses were sent to Ray-Ban?"

"Yes, but I don't like the frames."

"You don't like the Ray-Ban frames themselves, not the lenses."

"That's what I said. I don't like the fucking frames I bought from Ray-Ban."

"You need to call Ray-Ban about that. That is not something we can take care of for you."

"Well, I know that what is the fucking number to Ray-Ban?!"

"Sir, we are not directly associated with Ray-Ban. You should call wherever you bought them from."

"You know, I hope one of your kids grows up and murders seven or eight kids at a school shooting!"

:::click:::

My friend was almost in tears. He went to his boss, as the calls are recorded. He told her what happened. She later pulled the call and listened. Even she got upset. Unfortunately, the customer never got to the point where my friend could pull his information up on the computer. But there is a call log and a caller ID number. The boss is investigating to find out who this asshole is and why he did what he did.

WTF is wrong w/ folks?! Who would say that to another person???

Some people are just plain AHs. I hope your friend is ok.

People become very bold and turn into assholes when they're on the phone or internet. Tell your friend not to give it another thought. Don't let the assholes ruin your day, there are far too many of them.

The customer is always right, always.

[Edited 3/1/18 15:41pm]

214 said:

The customer is always right, always.

No, they're not. That's a bullshit line made up by a bullshit store owner.

The best comparison is that this customer ordered pizza from Dominos, and later called Wendy's to complain because they didn't like their food.

So no, the customer is not always right. Sometimes the customer is a cunt with no other reason than to be a cunt. It's the same as giving someone the benefit of the doubt. Oh hell no!

214 said:

The customer is always right, always.

[Edited 3/1/18 15:41pm]

the first part of customer is "cus"

OnlyNDaUsa said:

214 said:

The customer is always right, always.

[Edited 3/1/18 15:41pm]

the first part of customer is "cus"

qué?

214 said:

OnlyNDaUsa said:

the first part of customer is "cus"

qué?

Cus or Cuss as in to use profanity... it is a play on the first part of "customer." Like customers make you want to cuss...

TrivialPursuit said:

214 said:

The customer is always right, always.

No, they're not. That's a bullshit line made up by a bullshit store owner.

The best comparison is that this customer ordered pizza from Dominos, and later called Wendy's to complain because they didn't like their food.

So no, the customer is not always right. Sometimes the customer is a cunt with no other reason than to be a cunt. It's the same as giving someone the benefit of the doubt. Oh hell no!

Believe me I know that, that's the most stupid thing ever created, I mean the slogan.

TrivialPursuit said:

So my friend/roommate comes home today in a really bad mood. He works for a major national eyecare provider. He is in the call center and takes in-bound calls from doctors and customers.

A customer calls today, already with an attitude. The customer, from Blue Cross, had lenses made and wanted them put into Ray-Ban frames he purchased directly from Ray-Ban. He wasn't happy with the results. This was the ensuing conversation.

"Sir, were your lenses were sent to Ray-Ban?"

"Yes, but I don't like the frames."

"You don't like the Ray-Ban frames themselves, not the lenses."

"That's what I said. I don't like the fucking frames I bought from Ray-Ban."

"You need to call Ray-Ban about that. That is not something we can take care of for you."

"Well, I know that what is the fucking number to Ray-Ban?!"

"Sir, we are not directly associated with Ray-Ban. You should call wherever you bought them from."

"You know, I hope one of your kids grows up and murders seven or eight kids at a school shooting!"

:::click:::

My friend was almost in tears. He went to his boss, as the calls are recorded. He told her what happened. She later pulled the call and listened. Even she got upset. Unfortunately, the customer never got to the point where my friend could pull his information up on the computer. But there is a call log and a caller ID number. The boss is investigating to find out who this asshole is and why he did what he did.

WTF is wrong w/ folks?! Who would say that to another person???

The world is full of childish, uncaring, self centered motherf'ers. Straight up. Just because his sorry ass was having a bad day, and wasn't willing to take responsibility for his own personal problems, he decided to take it out on your friend? I can't stand people like that. The world is better off without them.



Anyway, i hope your friend will be OK, and doesn't let it get him down any further than it already has.

He's good. It was easily one of the worst moments he'd ever had on the phone.

Record all calls. Use a program that not only records the call, but records the caller's information. Then report callers like that to the appropriate authorities.

It might not stop some other idiot from doing this, but it will absolutely stop THAT idiot from ever doing it again.

RodeoSchro said:

Record all calls. Use a program that not only records the call, but records the caller's information. Then report callers like that to the appropriate authorities.

It might not stop some other idiot from doing this, but it will absolutely stop THAT idiot from ever doing it again.

This fucking place he works for actually records the calls, then makes him sit down at the end of the week to go over them w/ him. He's one of the most professional people I've ever known, great work ethic, excellent on a call, and they're still trying to coach him sometimes. It's ridiculous. But all that aside, that's how his boss was able to hear the call. It was recorded and they could pull it up to listen to. Unfortunately, he didn't get far enough to pull the customer's 411 up on the computer. But I told him there is a caller ID # somewhere they can find. But the person never gave their name or insurance information.

The union at his work sides w/ the management instead of sticking up for the employee so he doesn't think anything is going to be done about it per se.

RodeoSchro said:

Record all calls. Use a program that not only records the call, but records the caller's information. Then report callers like that to the appropriate authorities.

It might not stop some other idiot from doing this, but it will absolutely stop THAT idiot from ever doing it again.

check with your state's laws. it is illegal in some states to record without notifying them. In some states, you do not have to. One problem if someone borrows your phone you should deactivate it.

but in this case (in the OP) they did record it but there is no crime.

[Edited 3/2/18 12:23pm]

OnlyNDaUsa said:

RodeoSchro said:

Record all calls. Use a program that not only records the call, but records the caller's information. Then report callers like that to the appropriate authorities.

It might not stop some other idiot from doing this, but it will absolutely stop THAT idiot from ever doing it again.

check with your state's laws. it is illegal in some states to record without notifying them. In some states, you do not have to. One problem if someone borrows your phone you should deactivate it.

but in this case (in the OP) they did record it but there is no crime.

[Edited 3/2/18 12:23pm]

Of course. You have to have a message at the beginning that says all calls are recorded. Then you're good.

If you can't report them, you can still write them a letter and tell them that any such calls will be considered harrassment, and then you CAN report them.

TrivialPursuit said:

TrivialPursuit said:

RodeoSchro said:

Record all calls. Use a program that not only records the call, but records the caller's information. Then report callers like that to the appropriate authorities.

It might not stop some other idiot from doing this, but it will absolutely stop THAT idiot from ever doing it again.

This fucking place he works for actually records the calls, then makes him sit down at the end of the week to go over them w/ him. He's one of the most professional people I've ever known, great work ethic, excellent on a call, and they're still trying to coach him sometimes. It's ridiculous. But all that aside, that's how his boss was able to hear the call. It was recorded and they could pull it up to listen to. Unfortunately, he didn't get far enough to pull the customer's 411 up on the computer. But I told him there is a caller ID # somewhere they can find. But the person never gave their name or insurance information.

The union at his work sides w/ the management instead of sticking up for the employee so he doesn't think anything is going to be done about it per se.

Stick up for him how, exactly? The union might stick up for him if he got disciplined (wrongly) because of this, but he didn't. There's nothing the management or the union can do about a caller being a dipstick.

Genesia said:

TrivialPursuit said:

The union at his work sides w/ the management instead of sticking up for the employee so he doesn't think anything is going to be done about it per se.

Stick up for him how, exactly? The union might stick up for him if he got disciplined (wrongly) because of this, but he didn't. There's nothing the management or the union can do about a caller being a dipstick.

The union comment was part of a larger statement about the company in general. I know the union can't do anything about the phone call per se.