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Printablemeow85 said: Ottensen said: Uh oh...somebody's having a customer service flashback  I have dealt with people like this before. It truly boggles my mind how any grown person thinks they have the right to behave like that in public, or that anyone would defend their doing so. I know you have, Pumpkin. That's why I'm laughing (not at you, but at the ridiculousness at the situation). Did you get a chance to see the thread in GD a while back that advised consumers how to get a refund (especially in a recesson)? I thought it was so spot on. It was almost like an ettiquette primer on how to be a good customer with courtesy and dignity, something sorely lacking in today's society of "gimme, gimme more"  | |
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There was another story about some women calling 9-11 over French Fries also. These people don't know what to do,but 9-11 is for EMERGENCIES and CRIMES not some PETTY FOOLISH STUFF. The police do not have time for this when Murders and shootings are being Committed. | |
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Then that explains why it takes so long for the police to get there when somebody is robbing the bank. Pettiness that could have been resolved. I'd say give up the french fries, give up the shrimp, and send them on their way. Don't be a cheap bandit, if that's the case. | |
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Christopher said: DanceWme said: 
"nah ah. now hol' up. i only got 3 little ass shrimps. and i tipped the muthafucka" lmao i woulda did stop drop n roll all over the floor and yellin n screamin | |
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Seems like there's been a LOT of emergency calls over food lately. WTF?? Is the economy making everyone THAT nuts?? Cook @ home people, leave 911 out of it    I never met you, but I LOVE you & I will forever!! Thank you for being YOU - my little Princey, the best to EVER do it | |
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They need to start putting these motherfuckers in jail. At least give the sorry bastards community service. This stupudity makes me so ill. All you others say Hell Yea!!  | |
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Ottensen said: eaglebear4839 said: I would have had her arrested on GP - anyone who calls 911 because there's not enough shrimp in her fried rice is not playing with a full deck. Then during the time she spent locked up, I would have her write the words "NOT ENOUGH SHRIMP IN YOUR FRIED RICE IS NOT A GOOD REASON TO CALL 911" about, oh say, a million times. She would be released after she finished writing.
I like that. That's an old skool type of punishment that used to get the message across about foolishness back in my day. If we had more kids doing that today(barging into their video game twitter and shopping time, Gawd forbid) maybe we we wouldn't have them waisting time like this as adults
The message is: ....oh you want to act a fool over some silliness about some rice? And abuse services for people in actual need? 
Ummmm, okay...let's go sit your lil' ass down here in some type of confinement, since you don't have the good sense to not infringe upon others' time, and help you to re-prioritize what it means to use... and abuse 911. I bet she'd get that message right quick.  
I'd be all for that. I'm also all for company employees having the right to tell customers to their face what they really think of them too. No more of this grin and bear it bullshit. [Edited 4/11/09 14:15pm] "A Watcher scoffs at gravity!" | |
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angel345 said: Then that explains why it takes so long for the police to get there when somebody is robbing the bank. Pettiness that could have been resolved. I'd say give up the french fries, give up the shrimp, and send them on their way. Don't be a cheap bandit, if that's the case.
Customers do not deserve to get things for free, no matter how much of a shit fit they throw. I can see maybe a big business or a franchise of a larger corporation being able to give away product to get some self-important idiot to shut the hell up, but a small business should never be expected to. Costs are just too high to give away things for free for every whiner who comes into the store. That's not being cheap, that's just not going broke. "A Watcher scoffs at gravity!" | |
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Ottensen said: meow85 said: I have dealt with people like this before. It truly boggles my mind how any grown person thinks they have the right to behave like that in public, or that anyone would defend their doing so. I know you have, Pumpkin. That's why I'm laughing (not at you, but at the ridiculousness at the situation). Did you get a chance to see the thread in GD a while back that advised consumers how to get a refund (especially in a recesson)? I thought it was so spot on. It was almost like an ettiquette primer on how to be a good customer with courtesy and dignity, something sorely lacking in today's society of "gimme, gimme more" I did, and posted on it. "A Watcher scoffs at gravity!" | |
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meow85 said: angel345 said: Then that explains why it takes so long for the police to get there when somebody is robbing the bank. Pettiness that could have been resolved. I'd say give up the french fries, give up the shrimp, and send them on their way. Don't be a cheap bandit, if that's the case.
Customers do not deserve to get things for free, no matter how much of a shit fit they throw. I can see maybe a big business or a franchise of a larger corporation being able to give away product to get some self-important idiot to shut the hell up, but a small business should never be expected to. Costs are just too high to give away things for free for every whiner who comes into the store. That's not being cheap, that's just not going broke. Well, in that case, if you want to cut the whining, and have your customers come again, then work on your customer service. An ounce of prevention is better than a pound of cure. If the customer isn't rap too tight, then you call the cops. Sorry, but that could have been worked out as I said before. If you're just in the business of making money alone, then you shouldn't be in business. Personally, I blame both parties for this mess, but it's best to know more. I've said my peace and I'm done with this subject. Good day. [Edited 4/11/09 15:06pm] | |
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angel345 said: meow85 said: Customers do not deserve to get things for free, no matter how much of a shit fit they throw. I can see maybe a big business or a franchise of a larger corporation being able to give away product to get some self-important idiot to shut the hell up, but a small business should never be expected to. Costs are just too high to give away things for free for every whiner who comes into the store. That's not being cheap, that's just not going broke. Well, in that case, if you want to cut the whining, and have your customers come again, then work on your customer service. An ounce of prevention is better than a pound of cure. If the customer isn't rap too tight, then you call the cops. Sorry, but that could have been worked out as I said before. If you're just in the business of making money alone, then you shouldn't be in business. Personally, I blame both parties for this mess, but it's best to know more. I've said my peace and I'm done with this subject. Good day. [Edited 4/11/09 15:06pm] I still can't believe you're assuming the business was in the wrong in any way here. Based on the information we have, there's no indication the customer had actually paid for or otherwise should have expected extra shrimp. And I hate to be the one to break it to you, but that's how it is with customer service at least 50% of the time. Just because a person starts moaning about poor service does not mean they actually have a legitimate complaint. I truly and honestly hope I never have to serve you in any job I have.  "A Watcher scoffs at gravity!" | |
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angel345 said: meow85 said: The customer is not always right. In fact, sometimes the customer is an idiot who deserves to be beaten with blunt objects and not given extra shrimp. This business got the money and services was not rendered. This could have been worked out by providing the customer with the extra shrimps requested. If you have to charge extra, let the customer know. If you cannot provide extra shrimps, let them know that, too. Some businesses operate with the attitude of you pay me and go, no questions asked. Not every customer is right, I'll grant you that, but read what this cook said about their services: Cook June Lee says nothing was wrong with the meal, and that "some customers are happy. Some are not." How can she/he speak for you or me? There is a fifty percent chance of good or lousy service, from what I'm reading. This probably happened to them so they can improve their customer service. No business operates 100 percent, but this one needs improvement. The woman was just more verbal and more extreme about it. Customers vote with their feet. IF they were so bad that people chose to eat elsewhere, they would go out of business. They are keeping enough people happy to keep the doors open. I don't want you to think like me. I just want you to think. |
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angel345 said: meow85 said: Customers do not deserve to get things for free, no matter how much of a shit fit they throw. I can see maybe a big business or a franchise of a larger corporation being able to give away product to get some self-important idiot to shut the hell up, but a small business should never be expected to. Costs are just too high to give away things for free for every whiner who comes into the store. That's not being cheap, that's just not going broke. Well, in that case, if you want to cut the whining, and have your customers come again, then work on your customer service. An ounce of prevention is better than a pound of cure. If the customer isn't rap too tight, then you call the cops. Sorry, but that could have been worked out as I said before. If you're just in the business of making money alone, then you shouldn't be in business. Personally, I blame both parties for this mess, but it's best to know more. I've said my peace and I'm done with this subject. Good day. [Edited 4/11/09 15:06pm] No that's why you're in business - to make money. Customer service is a component of attracting repeat business. You are in business to make customers happy to part with their cash. I don't want you to think like me. I just want you to think. |
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SUPRMAN said: angel345 said: This business got the money and services was not rendered. This could have been worked out by providing the customer with the extra shrimps requested. If you have to charge extra, let the customer know. If you cannot provide extra shrimps, let them know that, too. Some businesses operate with the attitude of you pay me and go, no questions asked. Not every customer is right, I'll grant you that, but read what this cook said about their services: Cook June Lee says nothing was wrong with the meal, and that "some customers are happy. Some are not." How can she/he speak for you or me? There is a fifty percent chance of good or lousy service, from what I'm reading. This probably happened to them so they can improve their customer service. No business operates 100 percent, but this one needs improvement. The woman was just more verbal and more extreme about it. Customers vote with their feet. IF they were so bad that people chose to eat elsewhere, they would go out of business. They are keeping enough people happy to keep the doors open. They've probably have no competitors in that area, and take their customers for granted. If a competitor comes in the area with better customer/business relations, they are screwed. With this 911 incident, they've better watch out because word spreads and the very ones they've pissed off is going to spread the word even more. What makes a successful or unsuccessful business? Customer service. In response to your other posting, it is common sense that you're in business to make money, but if that is your sole purpose, and you do not build a relationship with your customers, not organized or even enjoy what you do, your business can fail. As I stated before, I'm done with this topic, but responded out of courtesy. | |
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angel345 said: SUPRMAN said: Customers vote with their feet. IF they were so bad that people chose to eat elsewhere, they would go out of business. They are keeping enough people happy to keep the doors open. They've probably have no competitors in that area, and take their customers for granted. If a competitor comes in the area with better customer/business relations, they are screwed. With this 911 incident, they've better watch out because word spreads and the very ones they've pissed off is going to spread the word even more. What makes a successful or unsuccessful business? Customer service. In response to your other posting, it is common sense that you're in business to make money, but if that is your sole purpose, and you do not build a relationship with your customers, not organized or even enjoy what you do, your business can fail. As I stated before, I'm done with this topic, but responded out of courtesy. Well if someone feels they can do better, they will have competition and customers will decide. Yes customer service can make a business more successful than it would otherwise be but customer service is more of a means of differentiation I feel that the reason someone goes into business. If it is a service business then that is the business owners choice and because services are easy to imitate, customer service becomes a priority, it is still not the raison d'etre. But what if no competition comes to the area? Are customers screwed? No, they may choose to forgo the convenience of walking to get shrimp fried rice to driving to get it. Or not eat it all. I don't want you to think like me. I just want you to think. |
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