Here's a thread about the art of customer service - what aspect(s) of customer service would you like to see return?

For me, one of my biggest would have to be having my change handed back to me properly. It's become commonplace to hand the customer back all their change in one big clump. When I did customer service, we were taught to count out the paper money, then the coins, then the receipt. And even at that, some of the older employees that worked with me chided me on that, because I didn't count out the change. I even get some clerks who look at me funny because I hold them off on giving me coins.

live operators that live in the same country i do. i called verizon today and had to ask the person on the phone 3 times what he had just said and it was "What can I do for you?"