Here's a thread about the art of customer service - what aspect(s) of customer service would you like to see return?

For me, one of my biggest would have to be having my change handed back to me properly. It's become commonplace to hand the customer back all their change in one big clump. When I did customer service, we were taught to count out the paper money, then the coins, then the receipt. And even at that, some of the older employees that worked with me chided me on that, because I didn't count out the change. I even get some clerks who look at me funny because I hold them off on giving me coins.

I would like my gas pumped for me, my oil checked and my windshield washed....

that is all....

I would like to see a customer service rep. that is resourceful,
"sorry we don't have that, but I know where we can get that for you through another source... can we contact you and ship it to you when we get it?"

happy ends, what happen to them? maybe im just going to the wrong place

I would merely like to be thanked for my patronage.

And I would like for people who work serving the public to understand that there is a difference between, "you're welcome" and "no problem" - and use the former.

eaglebear4839 said:

Yes!

I wish customers and employees would take the time to be polite to eachother...It's not that hard really

thekidsgirl said:

I feel you on that one. As much as it is a problem on the employee end, it's also a problem on the customer end. Sometimes customers act like the employee is just a robot, and they (the customer) feels compelled to act like s/he's their manager. I like giving these people sh*t, because I know the type - they are too wrapped up in their own little lives and what they are doing to notice the little guy.
-----
Here's another one - in customer service, there's supposed to be a conversation that happens, where the employee at least says "hello" and "thank you".

For chain stores that claim to be "dedicated to customer service" adopt some rules and stick to them.....as it is now the customer who bitches the most gets the most, and the average polite customer gets screwed

ive worked in retail 4 22 years.

i started in a time when good service was the norm and expected, and have carried that thru.
in books-i love what im selling, im not pushy, but i often get add on sales, just showing customers things (i always say, have u seen this b4 when they r looking at a similar item. )coz im passionate about books its easy.

i often get repeat business that way as well "oh, u helped me b4, what do u recommend today"


but im sure i will be told im now to "old"

experience has to count sometimes

thekidsgirl said:

I'm always polite. I wish employees would stop acting like they are doing me a favor by taking my money.

people. That's what I wish would come back! I'm so tired of these computerized messes that never get you to where you need to be or what you need to know and then there is no way to get to a human being to ask a question or deal with something that isn't on the menu

SupaFunkyOrgangrinderSexy said:

esp on the ph: u finally get thru to a dept, only 2 be told u have to redirected- and then get hung up on

In a down economy, service tends to get better. People are thankful just to have a job, they do more to keep it. Businesses can truly pick the cream of the crop when hiring as well.

I really think service as a whole is pretty good in Mpls. I do hate the whole throwing change on top of bills thing, but it's so minor.

live operators that live in the same country i do. i called verizon today and had to ask the person on the phone 3 times what he had just said and it was "What can I do for you?"

prb said:

I had a problem with my ipod recently and called the number to check to see if it had come back from repair and I went round and round with the menus and on hold and the phone ringing endlessly for 18 minutes only to have someone finally pick up and then hang up on me. That's the kind of shit that makes people shoot places up!

Vendetta1 said:

I love you.

SupaFunkyOrgangrinderSexy said:

yes- ph rage.

there is never ever a valid reason 4 shooting places up though

is ur problem fixed now?


it took telstra over a month to disconnect the ph from my old residence.

i spent the equivalent of a work day on the ph to them...

maybe i should send them a bill 4 my time

Genesia said:

I love you, too.

prb said:

Um, someone hanging up in my face is grounds for fucking brawling

SupaFunkyOrgangrinderSexy said:

prb takes note, if ever on the ph to supa, dont hang up

prb said:

You have no idea the absolute ghetto princess I was about to become the second I ran into any resistance when I had to go to the store directly to find out my answer!

SupaFunkyOrgangrinderSexy said:

i like you..

SupaFunkyOrgangrinderSexy said:

Co-sign. Amazon.com and Northwest Airlines are at the top of my list for this. I also hate when you look on a company's website to find a phone number to call them and they only have the email option. When you finally get the response email it is some form letter that doesn't even address your problem (Amazon.com, I'm talking about you! ).

DevotedPuppy said:

Um, I ordered 3 CDs directly from Amazon warehouse, the rest used. I have received all the other CDs I ordered (about 25 in all) but not the 3 new. I can't figure out how to contact anybody to see if there is any possible way to ship it

CarrieMpls said:

yes, being grateful is humbling

SupaFunkyOrgangrinderSexy said:

Don't even get me started on Amazon. I ordered 2 books from them for xmas, using my debit card. Due to an administrative error on THEIR end, my card number didn't go through. Instead of contacting me those bastards sent it to a collection agency after 3 days. (n.b. Never in my bill paying life have I ever missed a payment or been referred to a collection agency). The collection agency, TRS Recovery Services, has a litany of complaints against them for harassing customers and misusing financial info. I returned both books to Amazon, got an email from them saying the return was complete, and continued to get phone calls from TRS daily for 2 months! I would call Amazon to complain and they would tell me they couldn't do anything--I had to call TRS. TRS would tell me they could only look up my file if I gave them my bank account & routing numbers. I was like, "Hell no, I don't owe you or Amazon any money." I filed a complaint with the BBB against both of them.

Now I am trying to set up a corporate account with Amazon; I work for a tax exempt non-profit in New York. I spent 3 days trying to get the phone number for their corp. account dept. to find out where to fax proof we are tax exempt. Oh, they don't set up accounts like that. My company has to pay sales tax on all purchases up front, and then we have to request a refund for the sales tax after every purchase. Even though it is ILLEGAL for them to charge us sales tax as we are tax exempt!

I HATE AMAZON and will NEVER order from them again. As soon as I can figure out a better way for my company to order books we will not use them either.


.
[Edited 1/28/09 19:47pm]

Reassurance and accountability. I would like the person I speak with--preferrably the first person I speak with--to be able to understand and solve my problem...for good. I don't want to have to call back the following month to report the same problem again.

ehuffnsd said:

you reminded me...that's the next customer service aspect I would like to see change. I would like to see more companies not use an automated "press 1 for x" system. Either that, or there needs to always be the ability to press '0' and go right to the operator (it isn't always this way, though, dag-nam-it!!!!!)

horatio said:

Now I miss my old Dentist.