I've been on hold with this company for like a good 15-20 minutes. What makes it worse is when they keep having that same annoying message, "All of our customer service representatives are busy right now. Your call will be answered in the order it was received. Thank you!" I wouldn't mind if it came on once in awhile, but this message keeps coming on like every 2 minutes. I find myself saying out loud, "Yeah, yeah, shut up!" whenever the message starts again.

only if ur puttine me on hold it might make the excitment ever better

RipPoPtheregoMYTOP said:

You know, sometimes when they put me on hold for ever and ever, I get the feeling that they must only have 1 or 2 people who are taking the phone calls.

I don't mind being put on hold but damn! When I get put on hold for 3 hours and 46 minutes--that shit has got to go!

hold on a second Nancy...I'll be right back to reply to this thread.....

pardonme4livin said:

hokie said:

pardonme4livin said:

!!

hokie said:

I hate it!!!!

kano1987 said:

Me too!

"your call is important to us!"

if i'm able, i put the call on hold on hold and then i call them again from another line. and then, if there's another phone in the house i'll call them again. i just work up a bunch of lines until i get through, and if another operator answers one of my other calls, well, i giggle.

Anxiety said:

it's great having commander phone systems at home

ZombieKitten said:

Anxiety said:

ZombieKitten said:

It must be.

Flowerz said:

True, but this was me calling a company, asking them to please be removed from their mailing list. I finally was able to talk to a person, but it took awhile.

psychodelicide said:

oh yes, that message that comes on every 2 minutes ... yeah, i dont like that either..


color edit
[Edited 7/10/08 18:41pm]

competitive utility companies like phone, cable, etc., should have a policy that for every 15 minutes a customer has to wait to speak with someone on the phone, they get 10% off their next bill. that's right, so if you wait an hour, you get 40% off your next bill. then people will start complaining about operators answering calls TOO SOON.

I"ve been hung up on by the IRS a bazillion times in the last few days. I still have not received my stimulus payment and every tiem I call I get a message saying that due to the extremely high call volume they can't take my call and to try again later or on the next business day.

I'M NEVER GOING TO GET MY MONEY!!!

CarrieMpls said:

oh my GOD. i already got my stimulus check and spent it all, MONTHS ago.

Anxiety said:

I'm sure it's cause they screwed up my taxes - remember my $7000+ tax refund? That I promptly returned and had to call them to get it straightened out? I got my real tax refund super duper late and now when I look up where my stimulus check is on the IRS website it says "There is a delay in processing your stimulus payment". It's said that for months and months now.

CarrieMpls said:

yeah, i remember that whole mess. i can't believe it's still not resolved.

well, what am i saying. i can totally believe it.

I recommend everyone who views this thread download the song "Thanks For Your Time" By Gotye! Best song ever made about this issue

when I call a business, I expect to be put on hold, so it doesn't bother me too much.

on the other hand, if THEY call ME, and then have the nerve to put me on hold, i just hang up.

Flowerz said:

Me neither.

Anxiety said:

Oooh, I like that idea!