...to a Customer Service Representative?

Own up to it.

Last night, I got a call which made me wish the caller would fall over dead whilst on the phone with me.

After he held for a few moments because we were deep in queue with calls, it being a Monday, my personal greeting finished, "Thank you for calling Verizon Wireless..." etc etc and the first thing I hear, rather than him answer the "may I have your name please?" is:

"WHAT THE FUCK TOOK YOU SO FUCKING LONG?"

Yeah. You can imagine the rest of the call. He wouldn't shut up long enough for me to look through his fucking information and make any sense of it all.

Honestly, I don't get paid enough.

I think the last time I had to talk to someone on the phone I said, "Thank you, you were very nice but wholly unhelpful."

CarrieMpls said:

Well, at least that's not horribly unpleasant. That fucker last night called me an idiot for like five minutes. I'm pretty sure he was trying to get an account credit out of me--He still owed $35.27 for last month's bill, had owed $190-summat in total, and for the last month, was making various tiny payments multiple times a day on that bill. When I mentioned that, he changed his tone a little bit.

"WHAT THE FUCK IS GOING ON?"
"Sir, if you will please refrain from using that language and be patient, I'm looking into that right now."
"DO YOU EVEN KNOW WHAT THE FUCK YOU'RE TALKING ABOUT?"
"Sir, it would be easier to determine if you hadn't made multiple $10-or less payments every day for the last month. As it is now, I am trying to see which ones are still pending from your cards so that I can give you a more accurate total of what to pay tomorrow before you acquire a late charge."

I told an out of country one to learn how to speak english after them misunderstanding me for 15mins then i launched at her supervisor

mdiver said:

I weep.

CortestheKiller said:

I am in the IT industry, it was a technical issue involving technical terms, i was on a customer site under pressure and this fucktard could not understand the industry terms!

mdiver said:

I wish I was taking Verizon south calls or some shit. These northeast people can suck a big fat cock.

CortestheKiller said:

Aww. You can handle it though, with your comebacks, I know.

I always ask them what colour underwear they are wearing or what they would do to me if I was bad.

SureThing said:

It's not like that. I'm not allowed to use comebacks. I just have to be nice.

I am not cut out for this.

CortestheKiller said:

Just spam em with settings texts!

IrresistibleB1tch said:

same here...after all, my 2nd job was a customer service rep job. it sucked SO much ass, so i know how it feels for those who do the telemarketing thing.

Handclapsfingasnapz said:

Hell, I'm not even a telemarketer. These people are calling me wanting to know questions. I'd be nice to me if I were them. I have power.

CortestheKiller said:

i WAS a telemarketer so i'm always nice to them if they call, even though it's getting more difficult. i'm in customer service now, but still when i'm on the other side of the call sometimes i want to reach through and strangle them. though the last call i made the guy was very nice and i completely changed my attitude and after he answered my problem i wished him a happy day.

but one time a customer of ours was yelling at me, and i was really wishing he'd swing at me so i could swing back!

IrresistibleB1tch said:

You're a WOMAN ?

mdiver said:

i'm a FUCKING WOMAN, apparently!

IrresistibleB1tch said:

Lets be honest.....oh nevermind

mdiver said:

Though I'm not officially a customer service rep. I still deal with customers all day long at work, and more often than not end up answering the phone.

Most customers are alright, but I've had people scream at me, swear at me, call me names. In a toy store in front of little kids, no less. I had one lady on the phone start bawling when I told her the return period for her purchase had run out.

I've also had a startling number of people accuse me personally of trying to rip them off because they didn't like how much certain toys cost! As if I see them coming in, and covertly run around the store changing the price tags on things.

The longer I've been out of customer service the less reasonable I am. But I still don't go overboard!

I was mad at my daughter a few weeks ago and told her

"Don't be happy!!! "










What a retard, my girlfriend was laughing her ASS off at me.
[Edited 2/13/07 18:33pm]

jerseykrs said:

That's great and all Chris, but your daughter isn't a customer service representative.

Your "girlfriend" (and I use that term loosely, considering "she" is probably a "he") clearly doesn't value reading comprehension.


[Edited 2/13/07 20:41pm]

I told one once ...

"I can see into your living room right now from across the street"

It was a joke

They hung up

CortestheKiller said:

CortestheKiller said:

Fauxie said:

Fucking typo, too. Serves me right not to read what I write.

CortestheKiller said:

I often miss the typos in your posts too for the same reason.

Fauxie said:

Sometimes, I'm pretty sure I don't like you one tiny bit.