Dunno how true this is, but it's a great story.

An award should go to the United Airlines gate agent in Denver for being smart and
funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.




A crowded United Airlines flight was canceled. A single agent was rebooking a long line
of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket on the counter and said "I HAVE to be on this flight and it has to be
FIRST CLASS."

The agent replied, "I am sorry, sir. I'll be happy to try to help you, but, I've got to help these
folks first, and I'm sure we'll be able to work something out." The passenger was
unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU
HAVE ANY IDEA WHO I AM?"

Without hesitating, the agent smiled and grabbed her public address microphone, "May I
have your attention please," she began, her voice heard clearly throughout the terminal.
"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone
can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at the United agent,
gritted his teeth and swore "F*** You!"

Without flinching, she smiled and said," I'm sorry sir you'll have to get in line for that too."

It's (the airport) is shaped like a swastika