Okay, here`s the story...
I ordered a cd box (price: 120 CAD) from a online shop, and 2 months ago i got an e-mail saying it was shipped.
I still haven`t recieved the item, and i`ve sent them several e-mails, but they won`t reply.

Can they treat customers like this??
If anyone could tell me what to do, i would be very grateful.

Icicle said:

was it charged to a credit card?..if so, challenge the bill

If it was a boot and an underground company you probably don't have much chance of recouping your money. If it was a legit company they should take care of you or as was mentioned contact your credit card copmany.

I believe, unless they notified you upfront of a delay, they are required to deliver your product within 30 days or you have a right to refuse the charges. Check with your credit card company. You think thats bad, you should have tried ordering stuff from Prince back in the day, stuff wouldn't arive for like 8 months...if ever...

Icicle said:

What you need do next is take steps to recover your identity. Next time don't use websites you are not 100% sure about

Thank you all for your help, i really appreciate it