rgsince81 said:

TheEmperorofFunk said:

ATTENTION: 3rdeyegirl will NOT email you back. They dont care and you're choices are either not buying it or figuring it out on your own. There is no such thing as "customer service" on this site.

3rdeyegirl emailed me, .... twice

When, in its first week?

Dandroppedadime said:

went to the site and there is no MY ACCOUNT button! WTF? wanted to re-download Girl Thang becuz it had glitches in it - but there is no way I can view my account, they don't seem to have my details either?

The glitches are in EVERY copy, that's the way it was recorded... no need to re-download, your copy is the only version.

I find this thread bewildering. I have bought and downloaded everything available on the site except for Screwdriver, which I had already purchased from Purple Music. Maybe I'm just lucky, maybe others are unlucky, I don't know.

I do know that many here on the org have repeatedly provided instructions to avoid the "issues" in every single thread which discusses the store and the tracks. Why people are still making the same mistakes and posting the same complaints when the solutions are repeated so often seems strange to me.

Maybe we need a "How To Shop 3rdeyegirl.com" sticky?

SENNISS said:

I've just had to purchase a song again to see my purchase history and guess what? First and second orders are in the history but the second order I made isn't, and that was the order with all the 'INVALID LINKS'. Like others, no reply from 3rdeyegirl.

Prince you little squirt, you may think you're ahead of the times, but you're not. It's time you got with them and stopped ripping people off. Just remember who pays for your silly outfits.

Look at what you wrote...

How many "invalid links" do you have now? In an attempt to correct an order that went wrong on the 17th, they sent you 4 "invalid links" via email. You placed another order just to view your order history (?) and discovered that the "invalid links" that they had previously replaced are missing. I assume there is a reason for that..if they replaced them via email, then why leave them there? Those links were of no use any longer. If they had left them there, and based on what you said, (the replacement links they sent you were invalid) you would have two "invalid links" for the same order. Concentrate on resolving the 17th email link issue. That's all they owe you..if I'm understanding your problem correctly...in which maybe I'm not because your above comment is very confusing. Good Luck!

[Edited 2/21/13 1:26am]

pueroda said:

SENNISS said:

I've just had to purchase a song again to see my purchase history and guess what? First and second orders are in the history but the second order I made isn't, and that was the order with all the 'INVALID LINKS'. Like others, no reply from 3rdeyegirl.

Prince you little squirt, you may think you're ahead of the times, but you're not. It's time you got with them and stopped ripping people off. Just remember who pays for your silly outfits.

Look at what you wrote...

How many "invalid links" do you have now? In an attempt to correct an order that went wrong on the 17th, they sent you 4 "invalid links" via email. You placed another order just to view your order history (?) and discovered that the "invalid links" that they had previously replaced are missing. I assume there is a reason for that..if they replaced them via email, then why leave them there? Those links were of no use any longer. If they had left them there, and based on what you said, (the replacement links they sent you were invalid) you would have two "invalid links" for the same order. Concentrate on resolving the 17th email link issue. That's all they owe you..if I'm understanding your problem correctly...in which maybe I'm not because your above comment is very confusing. Good Luck!

[Edited 2/21/13 1:26am]

Ooops, sorry- it was late, I meant first and third orders were showing in history. Second order is not. I've had the links to the second order but they do not show on the account and the links they sent send me to a page which says 'invalid links'

I have tried every way possible to download them, but it's not happening because the songs aren't there.

djThunderfunk said:

I'm sorry for those who have problems, I have been able to get everything I ordered...

Hopefully the company who handles the site will be able to fix the glitches soon...

SquirrelMeat said:

djThunderfunk said:

I find this thread bewildering. I have bought and downloaded everything available on the site except for Screwdriver, which I had already purchased from Purple Music. Maybe I'm just lucky, maybe others are unlucky, I don't know.

I do know that many here on the org have repeatedly provided instructions to avoid the "issues" in every single thread which discusses the store and the tracks. Why people are still making the same mistakes and posting the same complaints when the solutions are repeated so often seems strange to me.

Maybe we need a "How To Shop 3rdeyegirl.com" sticky?

There are obviously major glitches. i have paypal reciepts for purchases, yet no emails from 3EG. My account page does not show the orders or make available the downloads. I have emailed 3EG twice in the last week, providing proof of purchase but they have not responded.

To be clear, I'm just trying to be helpful here, That said,

Did you pay via paypal? When you do, the last page of the transaction should take you back to the download page.

I'm wondering why they were so responsive to emails and helpful to people the first couple of weeks, but now, people are reporting they don't answer emails.

Some have said to check your spam folder. I assume you've already done this?

djThunderfunk said:

SquirrelMeat said:

djThunderfunk said: There are obviously major glitches. i have paypal reciepts for purchases, yet no emails from 3EG. My account page does not show the orders or make available the downloads. I have emailed 3EG twice in the last week, providing proof of purchase but they have not responded.

To be clear, I'm just trying to be helpful here, That said,

Did you pay via paypal? When you do, the last page of the transaction should take you back to the download page.

I'm wondering why they were so responsive to emails and helpful to people the first couple of weeks, but now, people are reporting they don't answer emails.

Some have said to check your spam folder. I assume you've already done this?

all my previous transactions went smoothly (with Paypal), but the second to last two did not take me to the download page, they told me to wait for a download link in an email. Both times the email did come.

This time I ordered, the email never came. Paypal shows it charged. My order history doesn't show the transaction on 3rd Eye girl. And my email sending them my receipt now bounced back. I did send to the email address today that Paypal displays.

It's just .88 cents, but I want to test Prince's customer service. And I do have a receipt!

Actually, I just checked, and my last two orders that I did download are not in the order history. Girlfriend Thang, or the video are not shown in my order history. But I did get links to those.

[Edited 2/21/13 8:52am]

Well as orgers will see if you look at the problem I posted on here recently (reply #25), the solution will need a response from 3rdeye 'customer service' - two different emails from each of the email addresses in question and STILL no response - not in inbox or smam folders - now THAT is shoddy customer care.

Ok, it's only 57 pence (UK here) but I will not attempt future payments - for any amount - until I can be assured that there is customer care in place and that they respond/ sort out ALL problems sent to them

[Edited 2/21/13 11:45am]

Its not just the response it's also lack of follow thru. They said they were resetting my acct and that I would see the downloads yet nothing has shown up in my acct. They even sent me a new receipt yet no new downloads. Scary/Shoddy

djThunderfunk said:

I find this troubling. As stated above, I've bought everything and downloaded with no problems. But, if some people are have problems and are not getting any customer service there is a major problem.

The fan community is already split between those who are willing to pay Prince for an online venture and those who are not because they've been burned before. By not making sure that all that pay for the tracks get what they paid for, Prince (and the people he has hired to run this venture) are turning more people to the side of not supporting him. This is unwise in a marketplace that is easy to pirate and with a fanbase that already has legitimate concerns about getting their $$ worth buying from him online.

Hopefully 3rdeyegirl will get it's act together and respond to those with issues. We know they're paying attention as evidenced in the last 2 tracks being lossless wav files as opposed to mp3. Somebody's listening to us, hopefully they'll make things right for those of you that haven't got what you paid for. Surely they don't want to encourage you to find pirated copies.

The ball's in your court 3rdeyegirl. Answer the emails!!

They got back to me, re-emailed me a download link, and even addressed me by name in a second followup response. The Prince customer service lives!

ufoclub said:

They got back to me, re-emailed me a download link, and even addressed me by name in a second followup response. The Prince customer service lives!

I never got a link emailed to me, just a receipt of my initlial purchase and an email telling me my account had been reset. When i went to my acct there wasn't anything referring to my purchase just the other trax i already had.

[Edited 2/22/13 14:12pm]

TheEmperorofFunk said:

nayroo2002 said:

...For anything that happens to you, you are to blame.

Noone else.

Prost!

Let me tell you somethin nayroo. First, your attitude sucks and it is this attitude that is what's wrong with the world today! Secondly, Whether YOU are able to do it with no issues does not mean that EVERY single person is to blame for getting ripped off. In everything you pay for there should be customer support plain and fuckin simple! I don't care if it's as easy as blinking your eye to buy something, there should be customer service! This shouldn't even be Debatable!!

[Edited 2/20/13 15:31pm]

When you decide to make that turn, flick on your blinker BEFORE you put on the brakes.

It makes every counter-action run a lot smoother.

If everyone understood THAT, the world wouldn't be the problem you see it to be.

Get it?!!

Prost!

nayroo2002 said:

TheEmperorofFunk said:

Let me tell you somethin nayroo. First, your attitude sucks and it is this attitude that is what's wrong with the world today! Secondly, Whether YOU are able to do it with no issues does not mean that EVERY single person is to blame for getting ripped off. In everything you pay for there should be customer support plain and fuckin simple! I don't care if it's as easy as blinking your eye to buy something, there should be customer service! This shouldn't even be Debatable!!

[Edited 2/20/13 15:31pm]

When you decide to make that turn, flick on your blinker BEFORE you put on the brakes.

It makes every counter-action run a lot smoother.

If everyone understood THAT, the world wouldn't be the problem you see it to be.

Get it?!!

Prost!

Yes: in other words be fuckin prepared and do your part effectively and efficiently and there will be less room for error. Now answer this simple straight forward question for me (all life philosophies aside) Do you or don't you believe there should be customer support for consumers? THIS is all I want to know.

SENNISS said:

i purchased the new one "live out loud"

but this time they asked for my user name and password.

first time and i dont remember my password so i hit the lost password button but to no avail.

bummer

Ok this is getting downright scary. They finally sent me a new link but it's to the wrong song.

More than a week later, still no download email and still no response to my email.

[Edited 2/25/13 13:51pm]

Farfunknugin said:

Ok this is getting downright scary. They finally sent me a new link but it's to the wrong song.

Good grief. It only took them a week to screw up your order--again.

OMG yes! I purchased the songs a week ago and never even received the download link. Have sent a few emaios and received a few replies, one that they had sent it to me ( I still didn't receive it), another that I could log in on the My Account section. Problem is I didn't write down my log in as didn't expect to need it again or have a drama when only buying 4 songs! Now I just really care & have just asked if they can't send me the link to refund my money.

Disappointed after the problems with his other websites. I have been a loyal fan since 1985 but this is crap

I'd love to know how to create an account. I did email the webmaster; he/she replied but offered no answers. Just wanted to be sure I had gotten my songs.

LadyofTheLake said:

I'd love to know how to create an account. I did email the webmaster; he/she replied but offered no answers. Just wanted to be sure I had gotten my songs.

Step 1: Add to your cart

Step 2: Click on Check Out (*You're redirected to Check Out page)

Step 3: Complete billing address fields

Step 4: Immediately below billing address fields, check "create an account" box

Step 5: When prompted, create a username and password

Step 6: Click on Place Order button

MarcelS67 said:

Hi,

How long does it useally take for the email te arrive.
I paid through PayPal and then credit card like they suggest on the site.
I didn't come across anything that gave me the change to make an account on the 3rdeyegirl
site itself.

I don't get it.

Hi, I NEVER received the download email, had a few replies from them that didn't really helt. Last night I decided to accept my loss of $3.50 and start again so went on the site again. You can download immediately once paypal redirects you back to 3rd EG. All good. The only problem I had with the site now was that if you try to order again without leaving the site it gets confused as to whether something is in your cart.

I managed to download all songs and videos with no problem last night so good luck! Prince has won me over again.

I've downloaded all of the songs and videos correctly and received only two of the download items. The website is saying I've downloaded all songs which is incorrect. I attempted to contact 3rd Eye Girl twice and no response. I've submitted a request for a refund through paypal.

It's unfortunate because I really wanted those songs

xhalation69 said:

I've downloaded all of the songs and videos correctly and received only two of the download items. The website is saying I've downloaded all songs which is incorrect. I attempted to contact 3rd Eye Girl twice and no response. I've submitted a request for a refund through paypal.

It's unfortunate because I really wanted those songs

Got a message back but only AFTER two emails and a request for a refund from Paypal:

"I am sorry you were having trouble with the two downloads. Unfortunately, due to the hold you have placed, I am unable to reset the downloads and resend your invoice."

Yeah...I just bought tix to the Seattle show. I'm rather content with skipping the download.

xhalation69 said: