Customer service aspects you wish would return?

Here's a thread about the art of customer service - what aspect(s) of customer service would you like to see return?

For me, one of my biggest would have to be having my change handed back to me properly. It's become commonplace to hand the customer back all their change in one big clump. When I did customer service, we were taught to count out the paper money, then the coins, then the receipt. And even at that, some of the older employees that worked with me chided me on that, because I didn't count out the change. I even get some clerks who look at me funny because I hold them off on giving me coins.

I would like my gas pumped for me, my oil checked and my windshield washed....

that is all....

Life Sexy

I would like to see a customer service rep. that is resourceful,
"sorry we don't have that, but I know where we can get that for you through another source... can we contact you and ship it to you when we get it?"

happy ends, what happen to them? maybe im just going to the wrong place

I would merely like to be thanked for my patronage.

And I would like for people who work serving the public to understand that there is a difference between, "you're welcome" and "no problem" - and use the former.

eaglebear4839 said:

I wish customers and employees would take the time to be polite to eachother...It's not that hard really

thekidsgirl said:

I wish customers and employees would take the time to be polite to eachother...It's not that hard really

For chain stores that claim to be "dedicated to customer service" adopt some rules and stick to them.....as it is now the customer who bitches the most gets the most, and the average polite customer gets screwed

ive worked in retail 4 22 years.

i started in a time when good service was the norm and expected, and have carried that thru.
in books-i love what im selling, im not pushy, but i often get add on sales, just showing customers things (i always say, have u seen this b4 when they r looking at a similar item. )coz im passionate about books its easy.

i often get repeat business that way as well "oh, u helped me b4, what do u recommend today"


but im sure i will be told im now to "old"

experience has to count sometimes

thekidsgirl said:

I wish customers and employees would take the time to be polite to eachother...It's not that hard really

God DAMN there are a lot of dumb motherfuckers walking around! - George Carlin
Stalkerwomen of the world unite in delusion!!!!!

people. That's what I wish would come back! I'm so tired of these computerized messes that never get you to where you need to be or what you need to know and then there is no way to get to a human being to ask a question or deal with something that isn't on the menu

SupaFunkyOrgangrinderSexy said:

people. That's what I wish would come back! I'm so tired of these computerized messes that never get you to where you need to be or what you need to know and then there is no way to get to a human being to ask a question or deal with something that isn't on the menu

In a down economy, service tends to get better. People are thankful just to have a job, they do more to keep it. Businesses can truly pick the cream of the crop when hiring as well.

I really think service as a whole is pretty good in Mpls. I do hate the whole throwing change on top of bills thing, but it's so minor.

live operators that live in the same country i do. i called verizon today and had to ask the person on the phone 3 times what he had just said and it was "What can I do for you?"

prb said:

SupaFunkyOrgangrinderSexy said:

people. That's what I wish would come back! I'm so tired of these computerized messes that never get you to where you need to be or what you need to know and then there is no way to get to a human being to ask a question or deal with something that isn't on the menu

esp on the ph: u finally get thru to a dept, only 2 be told u have to redirected- and then get hung up on

Vendetta1 said:

thekidsgirl said:

I wish customers and employees would take the time to be polite to eachother...It's not that hard really

I'm always polite. I wish employees would stop acting like they are doing me a favor by taking my money.

SupaFunkyOrgangrinderSexy said:

prb said:

esp on the ph: u finally get thru to a dept, only 2 be told u have to redirected- and then get hung up on

I had a problem with my ipod recently and called the number to check to see if it had come back from repair and I went round and round with the menus and on hold and the phone ringing endlessly for 18 minutes only to have someone finally pick up and then hang up on me. That's the kind of shit that makes people shoot places up!

Genesia said:

Vendetta1 said:

I'm always polite. I wish employees would stop acting like they are doing me a favor by taking my money.

I love you.

God DAMN there are a lot of dumb motherfuckers walking around! - George Carlin
Stalkerwomen of the world unite in delusion!!!!!

prb said:

SupaFunkyOrgangrinderSexy said:

I had a problem with my ipod recently and called the number to check to see if it had come back from repair and I went round and round with the menus and on hold and the phone ringing endlessly for 18 minutes only to have someone finally pick up and then hang up on me. That's the kind of shit that makes people shoot places up!

yes- ph rage.

there is never ever a valid reason 4 shooting places up though

is ur problem fixed now?


it took telstra over a month to disconnect the ph from my old residence.

i spent the equivalent of a work day on the ph to them...

maybe i should send them a bill 4 my time

SupaFunkyOrgangrinderSexy said:

prb said:

yes- ph rage.

there is never ever a valid reason 4 shooting places up though

is ur problem fixed now?


it took telstra over a month to disconnect the ph from my old residence.

i spent the equivalent of a work day on the ph to them...

maybe i should send them a bill 4 my time

Um, someone hanging up in my face is grounds for fucking brawling

prb said:

SupaFunkyOrgangrinderSexy said:

Um, someone hanging up in my face is grounds for fucking brawling

prb takes note, if ever on the ph to supa, dont hang up

SupaFunkyOrgangrinderSexy said:

prb said:

yes- ph rage.

there is never ever a valid reason 4 shooting places up though

is ur problem fixed now?


it took telstra over a month to disconnect the ph from my old residence.

i spent the equivalent of a work day on the ph to them...

maybe i should send them a bill 4 my time

Um, someone hanging up in my face is grounds for fucking brawling

http://www.myyearbook.com/peb319
holding a prayer for my friend...may she be a breast cancer SURVIVOR.. thank you..

SupaFunkyOrgangrinderSexy said:

people. That's what I wish would come back! I'm so tired of these computerized messes that never get you to where you need to be or what you need to know and then there is no way to get to a human being to ask a question or deal with something that isn't on the menu

R.I.P. Housequake.com

"Your presence and dry wit are appealing in a mysterious way."

DevotedPuppy said:

SupaFunkyOrgangrinderSexy said:

people. That's what I wish would come back! I'm so tired of these computerized messes that never get you to where you need to be or what you need to know and then there is no way to get to a human being to ask a question or deal with something that isn't on the menu

Co-sign. Amazon.com and Northwest Airlines are at the top of my list for this. I also hate when you look on a company's website to find a phone number to call them and they only have the email option. When you finally get the response email it is some form letter that doesn't even address your problem (Amazon.com, I'm talking about you! ).

CarrieMpls said:

SupaFunkyOrgangrinderSexy said:

DevotedPuppy said:

Co-sign. Amazon.com and Northwest Airlines are at the top of my list for this. I also hate when you look on a company's website to find a phone number to call them and they only have the email option. When you finally get the response email it is some form letter that doesn't even address your problem (Amazon.com, I'm talking about you! ).

Um, I ordered 3 CDs directly from Amazon warehouse, the rest used. I have received all the other CDs I ordered (about 25 in all) but not the 3 new. I can't figure out how to contact anybody to see if there is any possible way to ship it

R.I.P. Housequake.com

"Your presence and dry wit are appealing in a mysterious way."

Reassurance and accountability. I would like the person I speak with--preferrably the first person I speak with--to be able to understand and solve my problem...for good. I don't want to have to call back the following month to report the same problem again.

ehuffnsd said:

horatio said:

happy ends, what happen to them? maybe im just going to the wrong place