prince.org staff blog

Whew. That was fun (not!)

My apologies for our outage for the last 5 days. Not that it was my fault, but I still feel bad about it. I know many of you have missed your “org fix” as one person wrote to me in email. In case you didn’t get the mail I sent out (some people seem not to have — reminder, check the email address the org has on file for you!), we were down starting last Saturday night, due to an electrical fire and subsuquent explosion (!) where our servers are hosted, in Texas, at theplanet.com. This was a catastrophic failure for their power systems, and while things like a normal power cut, would not have caused any problem, an explosion destroying much of their underground wiring, certainly did Over 9,000 servers were affected, approximately 7,000 customers, including, of course, our beloved org. Fortunately, no one was hurt in the fire and explosion!

The folks at theplanet.com worked round the clock for days to restore power, and finally restored it to all the servers about a day ago. The org wouldn’t come right back up, however, and after some manual intervention on their part, we were able to return to service about 6 hours ago. My thanks to the good folks at The Planet, and I really appreciate everyone’s patience while we waited for them to slog through the repairs. It’s great to be back!!